aptalca Posted July 31, 2018 Share Posted July 31, 2018 I'm testing the emby android app on a chromebook (Samsung Chromebook Plus v1) and there a few issues I encountered. I'd like to troubleshoot further before bringing it up here. How do I get logs from the android app? Thanks Link to comment Share on other sites More sharing options...
Luke Posted July 31, 2018 Share Posted July 31, 2018 There aren't any, although i'm planning to add a debug option to activate them. Can you please describe the issue that you're having? Thanks. Link to comment Share on other sites More sharing options...
aptalca Posted July 31, 2018 Author Share Posted July 31, 2018 Sure, I'm on the stable chrome os channel and the latest emby android app. If I close emby with the x at the top right, the next time, it does not load. I get the header and the black background, but no spinning circle, nothing loading. At that point, the only way to make it work again is either force stopping the emby app in android app settings, or rebooting chrome os. If I close emby by clicking the back arrow at the top left repeatedly until it goes all the way back end exits, the next time it opens just fine. I tested this many times to confirm the behavior and it's consistent. 1 Link to comment Share on other sites More sharing options...
Luke Posted July 31, 2018 Share Posted July 31, 2018 Thanks for the report. We'll take a look. Link to comment Share on other sites More sharing options...
aptalca Posted September 4, 2018 Author Share Posted September 4, 2018 Hi @@Luke Any news on this? Were you able to reproduce the issue? I'm currently on the beta, which is chrome os 69.0.3497.73, the issue is there and it is 100% consistent. Close it with the "x", next time you get blank screen, no spinner (requires force stopping emby). But if you close with the back button, next time you open, you initially get the blank screen, but shortly after you get the spinner and then everything loads. Let me know if there is any troubleshooting I can do on my end. Link to comment Share on other sites More sharing options...
Luke Posted September 12, 2018 Share Posted September 12, 2018 We will look into this, thanks. Link to comment Share on other sites More sharing options...
blade005 Posted September 14, 2018 Share Posted September 14, 2018 (edited) We will look into this, thanks. Luke, I can confirm this exact behavior on a Chromebook running the stable Emby for Android app and on a Chromebook running the beta Emby for Android app. Edited September 14, 2018 by blade005 Link to comment Share on other sites More sharing options...
blade005 Posted September 14, 2018 Share Posted September 14, 2018 (edited) Sure, I'm on the stable chrome os channel and the latest emby android app. If I close emby with the x at the top right, the next time, it does not load. I get the header and the black background, but no spinning circle, nothing loading. At that point, the only way to make it work again is either force stopping the emby app in android app settings, or rebooting chrome os. If I close emby by clicking the back arrow at the top left repeatedly until it goes all the way back end exits, the next time it opens just fine. I tested this many times to confirm the behavior and it's consistent. Thank you for reporting this and the behavior with the back arrow that will allow a restart of Emby for Android without performing a FORCE STOP or a reboot of Chromebook. I am on Stable Chrome OS and find if I exit with back button as you suggested, I do have to attempt to OPEN the Emby app twice before it opens and the app opens in a non-maximized Portrait mode as if it were opening on a phone screen. Once it opens I can then maximize to get it back to full screen. Are you seeing similar behavior? Edited September 14, 2018 by blade005 Link to comment Share on other sites More sharing options...
aptalca Posted October 9, 2018 Author Share Posted October 9, 2018 Thank you for reporting this and the behavior with the back arrow that will allow a restart of Emby for Android without performing a FORCE STOP or a reboot of Chromebook. I am on Stable Chrome OS and find if I exit with back button as you suggested, I do have to attempt to OPEN the Emby app twice before it opens and the app opens in a non-maximized Portrait mode as if it were opening on a phone screen. Once it opens I can then maximize to get it back to full screen. Are you seeing similar behavior? I'm on beta chromeOS now and use the stable emby. If I exit with the back arrow, the next time, it opens just fine, and in fullscreen. Link to comment Share on other sites More sharing options...
Luke Posted October 10, 2018 Share Posted October 10, 2018 Thanks for the feedback ! Link to comment Share on other sites More sharing options...
blade005 Posted October 10, 2018 Share Posted October 10, 2018 I'm on beta chromeOS now and use the stable emby. If I exit with the back arrow, the next time, it opens just fine, and in fullscreen. Thanks for the update. I am seeing the same behavior on Stable Chrome OS and Beta Android app now. Using the back arrow or the ESC button on keyboard will close out app and it will open again in fullscreen mode. Use the X (Exit) button in upper right corner and I get a blank screen with the next OPEN and have to do a FORCE STOP on Emby app to get it up and running. @@Luke Stable CHROME OS and BETA Android app. Back button or ESC button allows exit and restart with no issue. Using the X (Exit) button on Emby app brings up a blank screen on next OPEN and requires a FORCE STOP of app. Link to comment Share on other sites More sharing options...
Luke Posted October 10, 2018 Share Posted October 10, 2018 Thanks for the info. Link to comment Share on other sites More sharing options...
Luke Posted January 15, 2019 Share Posted January 15, 2019 Is this still an issue with 3.0.31+? Link to comment Share on other sites More sharing options...
blade005 Posted January 17, 2019 Share Posted January 17, 2019 Is this still an issue with 3.0.31+? @@Luke Yes. Same behavior is there if you exit using the X (Close) button on 3.0.31. Link to comment Share on other sites More sharing options...
Luke Posted January 17, 2019 Share Posted January 17, 2019 Ok thanks for the info. We'll take another look at it. Link to comment Share on other sites More sharing options...
Solution Luke Posted October 23, 2019 Solution Share Posted October 23, 2019 @@aptalca @@blade005 Is this still an issue in 3.0.87+ ? 1 Link to comment Share on other sites More sharing options...
blade005 Posted October 24, 2019 Share Posted October 24, 2019 @@aptalca @@blade005 Is this still an issue in 3.0.87+ ? @@Luke Just tested on 3.0.87 on Stable Chrome OS and I don't see the issue. I can exit using the X CLOSE option and EMBY will restart properly. Thanks. Link to comment Share on other sites More sharing options...
Luke Posted October 24, 2019 Share Posted October 24, 2019 Interesting, thanks for the feedback ! Link to comment Share on other sites More sharing options...
aptalca Posted December 19, 2019 Author Share Posted December 19, 2019 Sorry for the late response (somehow missed the notifications). This is no longer an issue. Thanks. Link to comment Share on other sites More sharing options...
Luke Posted December 19, 2019 Share Posted December 19, 2019 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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