Mopar_Mudder 14 Posted July 26, 2018 Posted July 26, 2018 I had to replace the hard drive in my Emby Server computer, requiring a complete reinstall. No when I try and log in to Emby on my Android phone the screen comes up and all I get is a spinning circle and I never get any actual content. I can go into the menus and the server dash board through the app, just not see any actual content from my library. I have uninstall the app from my phone and reinstalled it and still the same.
Luke 40073 Posted July 26, 2018 Posted July 26, 2018 Hi there, we're sorry to hear about this. Please attach the information requested in how to report a problem. thanks !
Luke 40073 Posted July 27, 2018 Posted July 27, 2018 Looks like your network share had a problem: Application directory: C:\Users\brent\AppData\Roaming\Emby-Server\system System.IO.IOException: An unexpected network error occurred : '\\SERVER\Movies' 1
Mopar_Mudder 14 Posted July 27, 2018 Author Posted July 27, 2018 Any way to tell what that error is? Other thing I found this morning is that on the same phone if I use Chrome I can access Emby just fine using both the In-Home and Remote address. Also this in not specific to my phone, the wife's is doing it also.
Luke 40073 Posted July 27, 2018 Posted July 27, 2018 Some kind of unexpected network error. I would make sure the network share is reachable and try again.
Mopar_Mudder 14 Posted July 27, 2018 Author Posted July 27, 2018 I know it is reachable. I can be on another machine browsing the library at the same time my phone can't reach it. Actually I was watching a movie in Theater at the same time my phone wouldn't work. Also is that the only share that showed a problem? I have a Pictures and TV share also, none of them show on the phone.
Luke 40073 Posted July 27, 2018 Posted July 27, 2018 I saw errors relating to both the Tv and Movies shares. Perhaps check windows event viewer for anything. Are these shares on the same machine as the server?
Mopar_Mudder 14 Posted July 27, 2018 Author Posted July 27, 2018 Shares are on an Unraid server. Would something like drives taking too long to spin up cause an error? I know sometimes when I go into the movie share with file explorer it takes a bit for the folder to open as the drives are spinning up.
Luke 40073 Posted July 28, 2018 Posted July 28, 2018 Yes possibly, if it's hitting the drive for some reason.
Mopar_Mudder 14 Posted July 28, 2018 Author Posted July 28, 2018 Guess I am still not sure that would have anything to do with the Android app not showing any content. The web browser shows it just fine. I don't suppose the Android app has any sort of log saying what is going on?
Luke 40073 Posted July 28, 2018 Posted July 28, 2018 Try clearing app data for the Android app and see if that makes a difference.
Mopar_Mudder 14 Posted July 28, 2018 Author Posted July 28, 2018 I have done that plus uninstalled and reinstalled it.
Luke 40073 Posted July 30, 2018 Posted July 30, 2018 You may not want to do this, but it would be useful to try removing all libraries associated with the network share and then see if that has an impact.
Mopar_Mudder 14 Posted July 30, 2018 Author Posted July 30, 2018 All of my libraries are on the network share.
JMLatemby 3 Posted August 2, 2018 Posted August 2, 2018 Probably the same problem here: Emby version 3.5.2.0 (until yesterday V3.4.1.0) on a Debian Stretch server, as a client I have a Sony Xperia X running SailfishOS providing an actually something outdated Android support (Android API level 19, Android 4.4). At Emby user Home page, the circle do rotate infinitely and no objects are being displayed at all. If I then do switch to Favorites, then these are shown correctly. The last Emby Android client version that works for me without this kind of problem is V2.9.92. Hope that helps on analyzing the problem... Best regards.
Mopar_Mudder 14 Posted August 2, 2018 Author Posted August 2, 2018 I can confirm the same thing. If I click on Favorites they do show up, but nothing on the home screen but a spinning circle. And in the favorites on can click on a TV show and get into all the seasons and episodes as normal. Well at least it is not just me. 1
JMLatemby 3 Posted August 2, 2018 Posted August 2, 2018 (edited) Did you try to downgrade your Android phone emby client to V2.9.92? Edited August 2, 2018 by JMLatemby
Mopar_Mudder 14 Posted August 2, 2018 Author Posted August 2, 2018 Android 4.4.4 Emby 3.0.00 Motorola Droid Max
JMLatemby 3 Posted August 2, 2018 Posted August 2, 2018 Hi, well, I don't know V3.0.6, but I did download https://github.com/MediaBrowser/Emby.Releases/raw/master/android/MediaBrowser.Mobile-googlearmv7-release.apk that is reported as to be V3.0.5 and this version at least has exactly the same problem as described...
Mopar_Mudder 14 Posted August 3, 2018 Author Posted August 3, 2018 Just installed on my son's phone which is also Android. It works fine on his, wish I could be of more help. His phone is new and my wife and I both have older Droid Maxx phones and neither of them work.
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