runtimesandbox 119 Posted July 21, 2018 Share Posted July 21, 2018 I have been getting the below error when trying to play back media using tv.emby.media on a playstation 4. I am able to access the server fine and browse the media but I am not able to play anything. This is on an external network to the Emby server. Other remote devices like the android app and a pc have no issues with play back. No compatible streams are currently available. Please try again later or contact your system administrator for details. Nothing in the logs about failures, can provide if necessary. Link to post Share on other sites
Luke 26175 Posted July 21, 2018 Share Posted July 21, 2018 Hi, yes someone else reported this but i couldn't reproduce. Please attach the information requested in how to report a media playback issue. thanks. Link to post Share on other sites
runtimesandbox 119 Posted July 21, 2018 Author Share Posted July 21, 2018 (edited) Server is just doing a library scan so will get fresh logs when finished. One thing I have noticed in the logs is that its using my external domain name with the default emby port even though that is not forwarded through the firewall. My server sits behind a reverse proxy and I have set the relevant setting in Emby to that. Doesn't affect playback on any other device though Edit: seems to play trailers fine, have tried multiple media files and same error on all Edited July 21, 2018 by spudd Link to post Share on other sites
runtimesandbox 119 Posted July 21, 2018 Author Share Posted July 21, 2018 (edited) Log attached. No ffmpeg log generated as transcoding never starts Edited April 2, 2019 by spudd Link to post Share on other sites
runtimesandbox 119 Posted July 22, 2018 Author Share Posted July 22, 2018 If I access it (tv.emby.media) via the browser on a PC it works fine and files play back without issue so I don't believe it is an issue with the reverse proxy I am using. Any other info I can provide to help diagnose this? Link to post Share on other sites
Luke 26175 Posted July 22, 2018 Share Posted July 22, 2018 I'm not sure yet. We're going to have a 3.5.1 release. I would suggest trying with that. Thanks. Link to post Share on other sites
runtimesandbox 119 Posted July 24, 2018 Author Share Posted July 24, 2018 Have tried with the latest update Luke but still get the same error message regarding stream being unavailable. Link to post Share on other sites
Luke 26175 Posted July 24, 2018 Share Posted July 24, 2018 Ok thanks for the info. i haven't been able to reproduce but will continue to test. Thanks. Link to post Share on other sites
runtimesandbox 119 Posted July 24, 2018 Author Share Posted July 24, 2018 Can you provide any more information on how the ps4 works through media.emby.tv so I can try and troubleshoot more when I get some free time? Link to post Share on other sites
Luke 26175 Posted July 24, 2018 Share Posted July 24, 2018 Sorry what exactly are you asking? The only supported app on ps4 is: http://tv.emby.media Link to post Share on other sites
runtimesandbox 119 Posted July 24, 2018 Author Share Posted July 24, 2018 Long day! I meant tv.emby.media! What video format does it play back on the ps4 in etc? I'll try and do some debugging with burp / wireshark when I get some free time this weekend Link to post Share on other sites
Luke 26175 Posted July 24, 2018 Share Posted July 24, 2018 mp4, h264, aac/mp3, and i believe ac3. everything else will convert. Link to post Share on other sites
3n8 2 Posted January 22, 2019 Share Posted January 22, 2019 (edited) stuff It would be super sweet if you were to come back and tell us if you resolved this, A friend of mine is having the same issue, And since he lives afare it is hard for me to try and resolve it. I cant answer my own question but to those whom may read this spudd also replies one or more posts about emby behing a reverse proxy and that might be the issue, we did get a suggestion or two of things to try however i don't know yet if they work. Edited January 22, 2019 by Enwyn Link to post Share on other sites
runtimesandbox 119 Posted January 22, 2019 Author Share Posted January 22, 2019 no sadly never resolved this. Ended up getting a fire stick instead I'm not convinced its a problem with the reverse proxy as it works across all my other devices without issue Link to post Share on other sites
3n8 2 Posted January 22, 2019 Share Posted January 22, 2019 Well ty for responding I renembered that my buddy has previously complained about the noise and heat from his ps4. So i think i talked him into buying a chromecast 1080p. Not a hard pill to swallow at 35Euro and the fact that i've bin using one for years. Link to post Share on other sites
Luke 26175 Posted January 23, 2019 Share Posted January 23, 2019 If SSL is involved it could also be that the PS4 is rejecting your certificate. If it's not trusting your cert then the app will not be able to connect. Link to post Share on other sites
runtimesandbox 119 Posted January 23, 2019 Author Share Posted January 23, 2019 I can try it with a reverse proxy and no ssl but it does seem to connect fine as I can browse films / tv shows fine, get cast info and even play trailers. It seemed to be something with the stream that emby converted files to. I'm pretty sure at the time I converted a film to a specific format (what youtube uses) and it worked fine Link to post Share on other sites
Luke 26175 Posted January 23, 2019 Share Posted January 23, 2019 It seemed to be something with the stream that emby converted files to. Then try a plain mp4 that will direct play to remove that from the equation. Link to post Share on other sites
runtimesandbox 119 Posted January 24, 2019 Author Share Posted January 24, 2019 I'm pretty sure at the time I converted a film to a specific format (what youtube uses) and it worked fine This is what I did. Will do some testing again at the weekend and see what I can find Link to post Share on other sites
sanewton72 0 Posted January 28, 2019 Share Posted January 28, 2019 +1 for me too - I get this when trying to listen to *any* music through PS4 client. ShieldTV and web clients fine. No proxy, NAT or VPN involved...no nuttin'. Just an Emby server connected direct to the LAN, next to a PS4 on the same LAN. Link to post Share on other sites
Luke 26175 Posted January 28, 2019 Share Posted January 28, 2019 +1 for me too - I get this when trying to listen to *any* music through PS4 client. This is actually different. The ps4 web browser does not support any audio-only playback. We're going to have to do a workaround where we wrap the audio into a video container on the fly and we just haven't gotten there yet. Thanks. Link to post Share on other sites
sanewton72 0 Posted January 28, 2019 Share Posted January 28, 2019 understood...thanks for the quick reply Luke. the Emby webpage for the PS4 'client' gave a rousing pitch about "A Beautiful Way to Play Your Music" (https://emby.media/emby-ps4.html) so i just leapt straight to the conclusion i was hitting a problem of some sort rather than a limitation of the platform. Link to post Share on other sites
runtimesandbox 119 Posted January 29, 2019 Author Share Posted January 29, 2019 +1 for me too - I get this when trying to listen to *any* music through PS4 client. ShieldTV and web clients fine. No proxy, NAT or VPN involved...no nuttin'. Just an Emby server connected direct to the LAN, next to a PS4 on the same LAN. does video play fine for you? If so what format do you have your video files stored in? Link to post Share on other sites
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