Annie Sixgun 3 Posted July 20, 2018 Share Posted July 20, 2018 I can not log in to my emby server. I forgot my password I follow the instructions for "forgot password" I go to the webpage sent to me, I enter the code sent to me , I click the submit button,...... nothing happens..... What now? Thanks....Anne 1 Link to comment Share on other sites More sharing options...
Fejjie 0 Posted July 27, 2018 Share Posted July 27, 2018 I can not log in to my emby server. I forgot my password I follow the instructions for "forgot password" I go to the webpage sent to me, I enter the code sent to me , I click the submit button,...... nothing happens..... What now? Thanks....Anne Exactly the same happening here. Link to comment Share on other sites More sharing options...
Luke 37994 Posted July 27, 2018 Share Posted July 27, 2018 Thanks for the reports. We'll test this out. Link to comment Share on other sites More sharing options...
Luke 37994 Posted July 31, 2018 Share Posted July 31, 2018 @@Happy2Play or @ are you able to reproduce this? Thanks ! Link to comment Share on other sites More sharing options...
Guest asrequested Posted July 31, 2018 Share Posted July 31, 2018 I'm not going to be able to test this, for a while. Link to comment Share on other sites More sharing options...
Happy2Play 8882 Posted July 31, 2018 Share Posted July 31, 2018 (edited) @@Happy2Play or @ are you able to reproduce this? Thanks ! I tested on beta and url is broken in passwordreset.txt, missing "index.html#!". But manually fixing the url and entering the pin created another issue of resetting password for all users. What does this mean? The pin code will expire at 41 Will update test on stable shortly. Edited July 31, 2018 by Happy2Play Link to comment Share on other sites More sharing options...
Happy2Play 8882 Posted July 31, 2018 Share Posted July 31, 2018 (edited) Update Same issue on stable with url issue "index.html#!" and all users reset. Should of only reset "Media". @@Fejjie @@Annie Sixgun Is this the url you get or similar (maybe by localip)? localhost:8096/web/index.html#!/forgotpasswordpin.html Edited July 31, 2018 by Happy2Play Link to comment Share on other sites More sharing options...
Luke 37994 Posted August 18, 2018 Share Posted August 18, 2018 We're looking into this, thanks guys. Link to comment Share on other sites More sharing options...
Norin 1 Posted August 25, 2018 Share Posted August 25, 2018 (edited) Edhaving the same issue. when i put my username and press forgot password. it says this: Esqueci a Senha The following file has been created on your server and contains instructions on how to proceed: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/p and there's is no folder p with instructions on qnap nas. when i put the http://192.168.1.5:8096/web/index.html#!/forgotpasswordpin.html i don´t know which pin to put... i suppose that what is written on the folder with instructions. edit: lol now i can see what is written because i have copy pasted it /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata/passwordreset.txt doesn't show completely on the interface and the txt is not there. edit2: Nevermind. I remembered the password. All good. I just leave the info, but for me, you don´t need to look into it right away, put it on your long to do list and look at it when you can. thanks Edited August 25, 2018 by Norin Link to comment Share on other sites More sharing options...
Luke 37994 Posted August 25, 2018 Share Posted August 25, 2018 We're looking into this for the next release. Thanks guys. Link to comment Share on other sites More sharing options...
pajaxnet 0 Posted March 20, 2020 Share Posted March 20, 2020 Hello, I got the same problem. Forgot password.. folow reset procedure..and got error, when trying login with empty password. Link to comment Share on other sites More sharing options...
pajaxnet 0 Posted March 20, 2020 Share Posted March 20, 2020 Hi, I typed wrong user password, everything ok. Link to comment Share on other sites More sharing options...
Luke 37994 Posted March 20, 2020 Share Posted March 20, 2020 Well done. Link to comment Share on other sites More sharing options...
cmwallace 0 Posted May 20, 2020 Share Posted May 20, 2020 Hello, I am a new user and am trying to reset my password on the Embry Server. Enter user name open file > copy and paste Enter Pin When signing in with a blank password i get "invalid username or email" I have tried this with my email as well as username and I get the same error every time. Any suggestions? Link to comment Share on other sites More sharing options...
Luke 37994 Posted May 25, 2020 Share Posted May 25, 2020 @@cmwallace, are you still having an issue? @@cayars can jump on with you and help you resolve it. Link to comment Share on other sites More sharing options...
Carlo 4337 Posted May 25, 2020 Share Posted May 25, 2020 @@cmwallace as Luke mentioned if you need help reach out to me via PM and we can do a TeamViewer session and I'll help you out to get this resolved. Carlo Link to comment Share on other sites More sharing options...
CrispinD 1 Posted January 22, 2022 Share Posted January 22, 2022 Hi, I just upgraded to DSM 7 on Synology NAS. Followed instructions here for the migration of my Emby configuration: That all seems to have gone fine and when launching Emby Server on the NAS after following this procedure, the log in screen shows my old profile photo. Howeve,r when I tried to log in, Emby said my password was incorrect. I clicked the option to reset the password and then SSH'd in to get the passwordreset.txt file and copy it to a folder where I could read it and get the reset link and password. The reset link seems to work fine but when I type in the PIN code in the txt file, it says it is invalid or expired. I have tried this multiple times. The first time i thought it probably had expired as it took me a while to figure out how to copy out the .txt file, but I tried three further times and each of thos three times I SSH'd in and to the new PIN code and typed into in webpage very promptly (within a minute or so). So none of the reset pin codes are working for me and I'm locked out of my Emby server. Any ideas? Crispin Link to comment Share on other sites More sharing options...
Carlo 4337 Posted January 22, 2022 Share Posted January 22, 2022 Download and install TeamViewer from www.teamviewer.com Send me the userid and passcode Link to comment Share on other sites More sharing options...
CrispinD 1 Posted February 4, 2022 Share Posted February 4, 2022 Thanks @cayars for remoting in and fixing this issue for me. We followed the password reset procedure again, but opened up Firefox (I normally use Chrome) to paste in the password reset link, and typed in the code there. It worked. The issue was that my Chrome browser's cache was full of junk. So if you have this issue try clearing your browser's cache or use a different browser to the one you normally use. All sorted and back in now. Thanks also to @cayars for some other useful tips and fine tuning of my Emby setup during the remote session. 1 Link to comment Share on other sites More sharing options...
Carlo 4337 Posted February 5, 2022 Share Posted February 5, 2022 @CrispinD, it's always our pleasure! Link to comment Share on other sites More sharing options...
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