IOS app unable to connect to remote server

[qkjsdvflmksvclkx 0]

Hi,

 

In the past few days IOS users are unable to connect to my server. When they add the host/port and press connect they immediately get the message "Connection Failure, we are unable to connect to ..."  

 

My server is behind a reverse proxy and has a letsencrypt cert. Any (mobile)browser (including safari on IOS) or Android app can connect without problems.

 

Emby server version: 3.3.1.0 (Running in a iocage freenas jail)

 

Iphone 8: IOS 11.3 Emby App 1.51

Iphone 6S: IOS 11.4 Emby App 1.51

 

I checked the emby server logs but nothing gets added to the log when an IOS client tries to connect.

 

However I noticed in the nginx error log the following string only when an IOS device tries to connect

 

2018/06/14 20:53:14 [error] 8433#0: *8201 open() "/etc/nginx/html/mediabrowser/users/cf6a9ef8632d4c8bbca780e29f6a3691" failed (2: No such file or directory), client: XX.XXX.XX.XX, server: XXXXXXXXXXXXXX.XXXXXXXXXX.org, request: "GET /mediabrowser/users/cf6a9ef8632d4c8bbca780e29f6a3691?format=json HTTP/1.1", host: "XXXXXXXXXXXXXXXXXX.XXXXXXXXXXXXXXX.org"

 

 

Any suggestions?

 

PS: iPad seems to work but I currently don't know what model, ios version and emby app version. I'll update later.

 

EDIT: iPad is on,iOS 10.3.1 and emby app is 1.4.9

Edited June 14, 2018 by qkjsdvflmksvclkx

[qkjsdvflmksvclkx 0]

Update:

 

The user with the ipad updated to emby 1.5.1 and is now unable to connect! Seems like an issue with the new version of the ios app.

[Luke 38508]

Hi, you're saying they updated from 1.4.9 to 1.5.1?

[qkjsdvflmksvclkx 0]

@@Luke

 

Yes they did.

[Sushinor 0]

Hi,

 

I got the exact same issue! I got three ios devices, two of them are on another ios version, however the moment I update emby ios app to the latest version I receive the exact same error on all three devices.

 

Certainly an issue to look into!

[Luke 38508]

Are you able to connect using the online web app with the same ios device?

 

http://app.emby.media

 

Thanks.

[Sushinor 0]

I just tested with 2 out of three devices and I can’t..same scenario I dont even access the server it self. The moment I want to make a connection it says immediately ‘Connection failure’.... without prompting credential screen.

 

No logs are incoming as it can’t even go that far.

Edited June 15, 2018 by Sushinor

[qkjsdvflmksvclkx 0]

I confirm the same behavior.

http://app.emby.media is not working on IOS browser. But it's failing on laptop and android chrome browser too.

[Luke 38508]

Can you try it again on your laptop and this time open the Chrome console debugger. Please let me know if the Chrome console shows any errors. Thanks.

[qkjsdvflmksvclkx 0]

 

I hope this helps.

[Luke 38508]

can you do this again, and then click on that red public entry and show a screenshot of that? thanks.

[qkjsdvflmksvclkx 0]

Here you go

Edited June 16, 2018 by qkjsdvflmksvclkx

[Luke 38508]

And what if you put that url directly into the browser?

 

It sounds like you've misconfigured the server address with the online web app

[qkjsdvflmksvclkx 0]

And what if you put that url directly into the browser?

 

It sounds like you've misconfigured the server address with the online web app

 

Resource not found Error 404

The requested resource could not be found but may be available again in the future.

[qkjsdvflmksvclkx 0]

When directly accessing my server from a web browser I use https://mydomain.org/emby.

Using the app for iOS or android I use  https://mydomain.org/ 443 (no emby endpoint, the app auto adds the /emby)

Edited June 16, 2018 by qkjsdvflmksvclkx

[Luke 38508]

well the screenshot is gone now so i can't go back and review it again.

[qkjsdvflmksvclkx 0]

 

Sorry

Edited June 16, 2018 by qkjsdvflmksvclkx

[qkjsdvflmksvclkx 0]

@@Luke found the solution

 

for app.emby.media and iOs app I need to set the host to: https://mydomain.org.emby and leave the port blank then it works.

 

On android I use https://mydomain.org 443

[Luke 38508]

.emby ?

[qkjsdvflmksvclkx 0]

.emby ?

Sorry https://mydomain.org/emby

 

Got a bit to excited and typed to fast

 

I tried  https://mydomain.org/emby and no port on android and that works too 

 

So android works with:

• Host https://mydomain.org port 443
• Host  https://mydomain.org/emby port blank

iOS/emby.media works with:

•  host: https://mydomain.org/emby port blank

 

Any Idea why iOS app is no longer able to handle "Host https://mydomain.org port 443"? Because that definitely worked in version 1.49 (and I think 1.50 too but not to sure on that one ).

 

I think the Android app automatically appends /emby to the url. However iOS app is no longer doing that. I have to check if there is a way to monitor the http calls the android app makes .

 

Edit: i'm currently using BURP suite to setup a proxy and monitor the calls. For android I can see /emby is append. The iOS device is giving me a hard time to work with proxy... Still investigating.

apps.emby.media doesn't append the /emby

Edited June 16, 2018 by qkjsdvflmksvclkx

[Luke 38508]

Ok, i found it, thanks. It's resolved for the next release.

[qkjsdvflmksvclkx 0]

My pleasure. Thank you for always responding so fast to any thread on the forum. Excellent support that is much appreciated  

[Luke 38508]

1.5.2 has been released. Please try it out. Thanks.

[JordanSL 0]

Sorry to revive an old topic, but this issue still exists and removing the port was my solution.

 

I'm running emby remotely behind an nginx reverse proxy connecting to its local emby installation.

No 'Emby Connect' account

Connecting via IP https://x.x.x.x/emby port 443 using a self-signed certificate (certificate also requires trusting due to self sign)

Specifying the port results in "Connection Failure" empty port allows connection

 

 

Emby Server version: 4.1.1.0

iOS Emby app version: 1.7.7

iOS version: iPhone 7   12.1.4

[Luke 38508]

Sorry to revive an old topic, but this issue still exists and removing the port was my solution.

 

I'm running emby remotely behind an nginx reverse proxy connecting to its local emby installation.

No 'Emby Connect' account

Connecting via IP https://x.x.x.x/emby port 443 using a self-signed certificate (certificate also requires trusting due to self sign)

Specifying the port results in "Connection Failure" empty port allows connection

 

 

Emby Server version: 4.1.1.0

iOS Emby app version: 1.7.7

iOS version: iPhone 7   12.1.4

 

Hi, yes removing the port is sometimes a requirement. This isn't necessarily a problem, it's just something that you need to do if that's a requirement for your particular server setup.