Ekomax Posted May 13, 2018 Share Posted May 13, 2018 (edited) Hi i have a problem with playing Codec Intros in Cinema Mode. They play before the movie as expected but afterwards when the movie starts you can here only the sound of the movie but the screen stays black. This is only happening on my Apple TV 4 and 4K. Please help. Logs (played around 07.14 clock): Log.txt.zip Edited May 13, 2018 by Ekomax Link to comment Share on other sites More sharing options...
Luke Posted May 13, 2018 Share Posted May 13, 2018 @@corey / @@ebr, can you reproduce this? Link to comment Share on other sites More sharing options...
Ekomax Posted May 14, 2018 Author Share Posted May 14, 2018 @@Luke @@corey @@ebr could you reproduce the problem? best regards Link to comment Share on other sites More sharing options...
ebr Posted May 14, 2018 Share Posted May 14, 2018 If you turn off Cinema mode, the same movie plays fine? Link to comment Share on other sites More sharing options...
Ekomax Posted May 14, 2018 Author Share Posted May 14, 2018 @@ebr yes the movie plays without any problem thx for your help Link to comment Share on other sites More sharing options...
ebr Posted May 14, 2018 Share Posted May 14, 2018 @@corey can you reproduce this? Link to comment Share on other sites More sharing options...
Ekomax Posted May 15, 2018 Author Share Posted May 15, 2018 @@corey any update in this matter? best regards Link to comment Share on other sites More sharing options...
Luke Posted May 15, 2018 Share Posted May 15, 2018 @@Ekomax, thank you for your patience. Link to comment Share on other sites More sharing options...
corey Posted May 15, 2018 Share Posted May 15, 2018 @@Ekomax -- I'm sorry I haven't had a chance to look into this yet. I'll provide an update when I have a chance. In the mean time can you provide the media information for the movies you're trying to play where you see this behavior? Thanks! Link to comment Share on other sites More sharing options...
Ekomax Posted May 15, 2018 Author Share Posted May 15, 2018 (edited) @@corey Here is the Media Info of the movie-The Kickboxer Intro is Dolby Sphere V2 mp4 ac3 1080p file Gesendet von iPad mit Tapatalk Edited May 15, 2018 by Ekomax Link to comment Share on other sites More sharing options...
corey Posted May 15, 2018 Share Posted May 15, 2018 Does the movie play fine on its own? Link to comment Share on other sites More sharing options...
Ekomax Posted May 15, 2018 Author Share Posted May 15, 2018 @@corey Yes. Plays without any problem Gesendet von iPad mit Tapatalk Link to comment Share on other sites More sharing options...
corey Posted May 16, 2018 Share Posted May 16, 2018 @@Ekomax / @@ebr / @@Luke -- I'm unable to repeat this when testing a handful of movies in my own library. I used the H264 and AAC codec intros from here: https://emby.media/community/index.php?/topic/44430-heres-some-codec-intros-for-everyone/ Link to comment Share on other sites More sharing options...
Ekomax Posted May 16, 2018 Author Share Posted May 16, 2018 @@corey @@Luke i will provide a sample of both when i‘ m back from work and pm you. ok? best regards Link to comment Share on other sites More sharing options...
corey Posted May 16, 2018 Share Posted May 16, 2018 That’s fine. Link to comment Share on other sites More sharing options...
Ekomax Posted May 16, 2018 Author Share Posted May 16, 2018 @@corey sent you a link via pm where you can download a sample of the movie and the codec intro. Best regards and thanks for your help Ekomax Link to comment Share on other sites More sharing options...
Ekomax Posted May 17, 2018 Author Share Posted May 17, 2018 @@corey did you get the samples? best regards Link to comment Share on other sites More sharing options...
corey Posted May 17, 2018 Share Posted May 17, 2018 @@Ekomax -- I've downloaded the samples and will give them a shot this evening. Link to comment Share on other sites More sharing options...
Ekomax Posted May 18, 2018 Author Share Posted May 18, 2018 @@corey Could you reproduce the problem? Gesendet von iPad mit Tapatalk Link to comment Share on other sites More sharing options...
Luke Posted May 18, 2018 Share Posted May 18, 2018 @@Ekomax As soon as Corey has had a chance to test he'll let you know what the result is. Thanks ! Link to comment Share on other sites More sharing options...
Ekomax Posted May 18, 2018 Author Share Posted May 18, 2018 (edited) @@Luke Sorry, just love Cinema Mode. @@corey Problem solved, because of your post, i used the same intro as you did and guess what, it worked. Further i searched for the same intro i use but from a different downloadsource and guess what, it works. So it must have been the introfile itself. Didnt think of that in the beginnig, maybe some kind of corruption. All good now. But thx for your help - really good community best regards. Edited May 18, 2018 by Ekomax Link to comment Share on other sites More sharing options...
corey Posted May 19, 2018 Share Posted May 19, 2018 That's great to hear @@Ekomax! I literally just finished testing with your samples and came to the same conclusion that the codec intro itself must have been at fault because I couldn't repeat the problem with another intro. Link to comment Share on other sites More sharing options...
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