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Problem with Codec Intro (Cinema Mode)


Ekomax
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Hi i have a problem with playing Codec Intros in Cinema Mode.

They play before the movie as expected but afterwards when the movie starts you can here only the sound of the movie but the screen stays black.

This is only happening on my Apple TV 4 and 4K.

Please help.

 

Logs (played around 07.14 clock):

 

Log.txt.zip

Edited by Ekomax
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@@Ekomax --

 

I'm sorry I haven't had a chance to look into this yet. I'll provide an update when I have a chance.

 

In the mean time can you provide the media information for the movies you're trying to play where you see this behavior?

 

Thanks!

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@@corey

 

Here is the Media Info of the movie-The Kickboxer

 

23ae126127f91256655e778bf03e7195.jpg

 

Intro is Dolby Sphere V2 mp4 ac3 1080p file

Gesendet von iPad mit Tapatalk

Edited by Ekomax
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@@corey

sent you a link via pm where you can download a sample of the movie and the codec intro.

 

Best regards and thanks for your help 

 

Ekomax

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@@Luke

Sorry, just love Cinema Mode.

 

@@corey

Problem solved, because of your post, i used the same intro as you did and guess what, it worked. Further i searched for the same intro i use but from a different downloadsource and guess what, it works.

 

So it must have been the introfile itself. Didnt think of that in the beginnig, maybe some kind of corruption.

 

All good now.

 

But thx for your help - really good community

 

best regards.

Edited by Ekomax
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That's great to hear @@Ekomax!

 

I literally just finished testing with your samples and came to the same conclusion that the codec intro itself must have been at fault because I couldn't repeat the problem with another intro.

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