Emby Theater Desktop Playback of 3D Movie Remuxes (mk3d or mkv Containers) Freezes After ~26 Minutes

[shpitz461 4]

Hi everyone,

 

been having a weird issue where playback stops every ~26 minutes. I'm streaming via lan (wired) an MKV bluray remux with DTS-MA audio.

 

It plays great, then after ~26 minutes the playback freezes and Emby Theatre is unresponsive, nothing happens if I press play/pause/stop. I kill Emby Theatre and then resume the movie, it plays fine for another 26 minutes.

 

If I play using an external player, the player quits and returns to Emby Theatre..

 

Nothing is in the server's log, just regular heartbeats.

 

Nothing is the Theatre log, I did set to EnableDebugLevelLogging=true but nothing extra is shown in the log.

 

Anyone else?

 

 

Edited October 8, 2018 by shpitz461

[Happy2Play 9351]

Just a guess could your drive Emby is installed on be full?

[shpitz461 4]

Nope. it's on the OS drive, SSD, with 295GB free.

 

I've attached my server log, bunch of exceptions but not sure if they are related.

 

I removed the library folder M:\x264

embyserver.7z

[Happy2Play 9351]

Are all the drive letters physical/local drives or mapped drives?

 

You are having issues with M:\TV also.

Skipping realtime monitor for M:\TV because the path does not exist

[shpitz461 4]

Yeah, M: is an external drive and is going bad, but none of the movies I played were on it. Each drive letter is a local physical disk, all internal drives varying in sizes.

 

Is there a way to bump up the logging level?

 

Thanks

 

EDIT: Enabled debug logging on the server, going to do more testing.

Edited May 7, 2018 by shpitz461

[Luke 39627]

Let us know how your testing goes, thanks.

[shpitz461 4]

This happened again just now, was watching Kung Fu Panda 3 using internal player, streaming over wire, and the playback stopped (as in movie was on but would not play). Went back to movie's info screen and tried to resume, the hourglass circle was just spinning on top of the movie's fanart image.

Had to close Emby Theatre and reopen it, movie is playing again now.

I've attached logs.

 

26 minutes. not sure what that means, but it's cyclical.

 

Playback in log is timestamped 18:12 start, 18:39 freeze.

 

2018-05-11 18:12:28.192 Info Main: Http Completed POST fileexists

2018-05-11 18:39:24.951 Info Main: Http POST fileexists

 

shpitz_emby_log.7z

[shpitz461 4]

And as predicted, happened again just now @ the 52-minute mark.

[Luke 39627]

Do you see this if you play with the web app? Maybe there is a problem with your machine that is running Theater? What version of Windows is it?

[shpitz461 4]

Yeah, that's what I suspect. My son was playing a 3 hour movie last night on an xbox one and it was working fine the whole time.

 

My htpc is a NUC i5 running Windows 7.

[shpitz461 4]

Ok, so I installed a fresh copy of Windows 10 on the NUC, installed drivers and emby theatre, nothing else.

 

Playing the same Kung Fu Panda 3 3D remux (mk3d file) and it freezes just after 26 minutes, using internal player, playing in 2D mode.

 

Going to try playing with MPC-HC as external player later on and report back.

[Luke 39627]

Thanks for the info.

[shpitz461 4]

Ok, so i played another movie using internal player, a 2D mkv, and it never froze.

Tried another 3D mk3d movie using internal player and it froze after 26 minutes.

When this happens Theatre cannot play any other file anymore unless I restart the app.

I then played the 3D mk3d using MPC-HC displayed in 2D and it didn't freeze.

So it must be something with the internal player playing 3D mk3d files in 2D.

 

Is there a way to turn on internal player logging?

[Luke 39627]

Yea @ has a guide handy on how to setup mpv logging. Thanks.

[Guest asrequested]

How set up logging for mpv

 

https://emby.media/community/index.php?/topic/50975-how-to-enable-mpv-logging-for-theater/?fromsearch=1

 

And I'm assuming you're on the latest version?

[shpitz461 4]

Thanks Doofus, I'm on latest Theatre version as well as server.

[Guest asrequested]

Post a log, let's see if it tells us anything

[shpitz461 4]

Will do, youngest is watching right now so I'll test later. Following your instructions right now.

[shpitz461 4]

Ok, log is generating right now, playing Kung Fu Panda 3D using internal player in 2D.

[shpitz461 4]

Frozen just now, at 26:27.

 

Attached is the log.

mpv.7z

[shpitz461 4]

This happens only with mk3d files being played in 2D with internal player.

 

File is direct-stream to NUC which is wired over gigabit lan. Running Windows 10 now.

[Guest asrequested]

I'm still checking, but there's a track switch and player restart, at the end. Which then causes a whole lot of errors, until it crashes.

[v][cplayer] playback restart complete
[   5.870][i][cplayer] Track switched:
[   5.871][i][cplayer]  (+) Video --vid=1 (*) (h264 1920x1080 23.976fps)
[   5.871][i][cplayer]  (+) Audio --aid=1 --alang=eng (*) (dts 8ch 48000Hz)
[   5.871][i][cplayer]      Subs  --sid=1 --slang=eng (hdmv_pgs_subtitle)
[   5.871][i][cplayer]      Subs  --sid=2 --slang=fra (hdmv_pgs_subtitle)
[   5.871][i][cplayer]      Subs  --sid=3 --slang=nld (hdmv_pgs_subtitle)
[   5.871][i][cplayer]      Subs  --sid=4 --slang=hin (hdmv_pgs_subtitle)
[   5.871][i][cplayer]      Subs  --sid=5 --slang=tam (hdmv_pgs_subtitle)
[   5.871][i][cplayer]      Subs  --sid=6 --slang=tel (hdmv_pgs_subtitle)
[   5.871][v][cplayer] Set property: aid=1 -> 1
[   5.992][i][cplayer] Track switched:
[   5.993][i][cplayer]  (+) Video --vid=1 (*) (h264 1920x1080 23.976fps)
[   5.993][i][cplayer]  (+) Audio --aid=1 --alang=eng (*) (dts 8ch 48000Hz)
[   5.993][i][cplayer]      Subs  --sid=1 --slang=eng (hdmv_pgs_subtitle)
[   5.994][i][cplayer]      Subs  --sid=2 --slang=fra (hdmv_pgs_subtitle)
[   5.994][i][cplayer]      Subs  --sid=3 --slang=nld (hdmv_pgs_subtitle)
[   5.994][i][cplayer]      Subs  --sid=4 --slang=hin (hdmv_pgs_subtitle)
[   5.994][i][cplayer]      Subs  --sid=5 --slang=tam (hdmv_pgs_subtitle)
[   5.994][i][cplayer]      Subs  --sid=6 --slang=tel (hdmv_pgs_subtitle)
[   5.994][v][cplayer] Set property: sid="no" -> 1
[   6.660][e][ffmpeg/video] h264: sps_id 1 out of range
[   7.283][e][ffmpeg/video] h264: sps_id 1 out of range
[   7.951][e][ffmpeg/video] h264: sps_id 1 out of range
[   8.953][e][ffmpeg/video] h264: sps_id 1 out of range
[   9.956][e][ffmpeg/video] h264: sps_id 1 out of range
[  10.580][e][ffmpeg/video] h264: sps_id 1 out of range
[  11.247][e][ffmpeg/video] h264: sps_id 1 out of range
[  12.248][e][ffmpeg/video] h264: sps_id 1 out of range
[  13.250][e][ffmpeg/video] h264: sps_id 1 out of range
[  14.249][e][ffmpeg/video] h264: sps_id 1 out of range
[  15.250][e][ffmpeg/video] h264: sps_id 1 out of range
[  16.251][e][ffmpeg/video] h264: sps_id 1 out of range
[  17.253][e][ffmpeg/video] h264: sps_id 1 out of range
[  18.252][e][ffmpeg/video] h264: sps_id 1 out of range
[  19.256][e][ffmpeg/video] h264: sps_id 1 out of range
[  20.259][e][ffmpeg/video] h264: sps_id 1 out of range
[  21.259][e][ffmpeg/video] h264: sps_id 1 out of range
[  22.261][e][ffmpeg/video] h264: sps_id 1 out of range

[Guest asrequested]

Can you post a screenshot of the movie details? 

[shpitz461 4]

Attached mediainfo of it.

 

 

panda3.html

Edited May 15, 2018 by shpitz461

[shpitz461 4]

Thing is, this happened with another mk3d movie, and while watching nobody touched the remote.

 

Trying to play the movie using MPC-HC, i'll report in 26 minutes