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scott.freiman

MKV file not playing on Apple TV Emby application

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scott.freiman

Hello, all. I'm wondering if anyone has experienced this problem or might have a solution:

 

I have four MKV files that play fine on my computer using the Emby app. However, when I try to play the file from the Apple TV Emby app, I see the movie and the chapters. But, if I try and play the movie, all I see it black and no audio. The counter shows that it thinks the movie is playing.

 

Interesting enough, if I go back in and RESUME playback, sometimes it plays fine.  Other times, I still get black. Haven't figured out why it works only some times.

 

The four MKVs were all ripped from the same movie. All other movies that I ripped using the same product (MakeMKV) work absolutely fine with Emby Apple TV.  There should be nothing special about these four files.

 

Any thoughts? Thanks in advance for any help you can give me.

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ebr

So you created these files yourself - looks like maybe by chopping up a concert video?

 

FFmpeg is having trouble with the audio conversion from DTS:

[ac3 @ 0x7ff97084b000] invalid sample rate
Error initializing output stream 0:1 -- Error while opening encoder for output stream #0:1 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!

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scott.freiman

You are correct. If I rip with MakeMKV, I get the problem above -- videos play fine on the computer but not on Apple TV. If I rip with Pavtube ByteCopy, I lose chapters on some DVDs -- even when I do it with lossless compression. ByteCopy also craps out when I don't use some form of compression. That's why I was trying MakeMKV which preserves video quality AND chapters.

 

By the way, these are Blu-Ray audio discs that I am ripping.

Edited by scott.freiman

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scott.freiman

After playing around for a while,  I am convinced that this is a bug with the Apple TV Emby application. I can try and play a video, and I get only black. If I select another audio track, sometimes it will play fine. There doesn't seem to be any correlation between what track I choose and when it works. Sometimes it does, and sometimes it doesn't -- for the same video and the same audio track.

Edited by scott.freiman

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ebr

According to the information in your log file, ffmpeg is what is actually failing to deal with this item - the Emby app never gets a chance.

 

If you rip this disc in its entirety - without trying to break it up, does it work then?

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KR!5

I'm also experiencing a similar problem but it just keeps loading on Apple TV, heres an example:

 

2018-05-19 20:25:41.092Application version: 3.4.1.0http://192.168.0.65:8096/emby/videos/b9b0f5a19cffeba931a05b5dff11b5b2/hls1/main/0.ts?DeviceId=2EAB6A9D-9397-424F-8516-A3E72A204B12&MediaSourceId=b9b0f5a19cffeba931a05b5dff11b5b2&VideoCodec=h264&AudioCodec=aac,ac3,mp3&AudioStreamIndex=1&SubtitleStreamIndex=2&VideoBitrate=139808000&AudioBitrate=192000&MaxWidth=1920&PlaySessionId=12236f6481414b8e8ea49aa494b1cef3&api_key=7bb1d33c299b43d989c378470389e638&SubtitleMethod=Encode&EnableSubtitlesInManifest=true&RequireAvc=false&Tag=235f4c4beee03859413090eec3cebc18&SegmentContainer=ts&BreakOnNonKeyFrames=True&h264-profile=high,main,baseline,constrainedbaseline&h264-deinterlace=true&h264-level=42&aac-audiochannels=6&ac3-audiochannels=6&mp3-audiochannels=6&TranscodeReasons=SubtitleCodecNotSupported{"Protocol":"File","Id":"b9b0f5a19cffeba931a05b5dff11b5b2","Path":"/volume2/Volume 2/Series/Karakai Jouzu no Takagi-san/Karakai Jouzu no Takagi-san s01e10.mkv","Type":"Default","Container":"mkv,webm","Name":"Karakai Jouzu no Takagi-san s01e10","IsRemote":false,"ETag":"235f4c4beee03859413090eec3cebc18","RunTimeTicks":14169589760,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":true,"VideoType":"VideoFile","MediaStreams":[{"Codec":"h264","TimeBase":"1/1000","CodecTimeBase":"21/1000","VideoRange":"SDR","DisplayTitle":"1080P H264","NalLengthSize":"4","IsInterlaced":false,"IsAVC":true,"BitRate":3202989,"BitDepth":8,"RefFrames":1,"IsDefault":true,"IsForced":false,"Height":1080,"Width":1920,"AverageFrameRate":23.8095245,"RealFrameRate":23.8095245,"Profile":"High","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"PixelFormat":"yuv420p","Level":40,"IsAnamorphic":false},{"Codec":"aac","Language":"jpn","TimeBase":"1/1000","CodecTimeBase":"1/44100","DisplayTitle":"Jpn AAC stereo Default","IsInterlaced":false,"ChannelLayout":"stereo","BitRate":192000,"Channels":2,"SampleRate":44100,"IsDefault":true,"IsForced":false,"Profile":"LC","Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0,"IsAnamorphic":false},{"Codec":"ass","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Eng Default","IsInterlaced":false,"IsDefault":true,"IsForced":false,"Type":"Subtitle","Index":2,"IsExternal":false,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Level":0,"IsAnamorphic":false}],"Formats":[],"Bitrate":3202989,"RequiredHttpHeaders":{}}User policy for Maggie: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True/var/packages/EmbyServer/target/ffmpeg/bin/ffmpeg -f matroska,webm -i file:"/volume2/Volume 2/Series/Karakai Jouzu no Takagi-san/Karakai Jouzu no Takagi-san s01e10.mkv" -threads 0 -map 0:0 -map 0:1 -codec:v:0 libx264 -copyts -vf "scale=trunc(min(max(iw\,ih*dar)\,1920)/2)*2:trunc(ow/dar/2)*2,subtitles='/volume2/Volume 2/Series/Karakai Jouzu no Takagi-san/Karakai Jouzu no Takagi-san s01e10.mkv:si=0':force_style='FontName=Droid Sans Fallback':fontsdir='/var/packages/EmbyServer/target/var/fonts'" -pix_fmt yuv420p -preset veryfast -crf 23 -maxrate 3202989 -bufsize 6405978 -profile:v high -level 4.1 -x264opts:0 subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none -force_key_frames "expr:if(isnan(prev_forced_t),eq(t,t),gte(t,prev_forced_t+2))" -vsync -1 -codec:a:0 copy -f segment -max_delay 5000000 -avoid_negative_ts disabled -map_metadata -1 -map_chapters -1 -start_at_zero -segment_time 3  -individual_header_trailer 0 -segment_format mpegts -segment_list_type m3u8 -segment_start_number 0 -segment_list "/var/packages/EmbyServer/target/var/transcoding-temp/063949fc7d5fa817abf661389f64901b.m3u8" -y "/var/packages/EmbyServer/target/var/transcoding-temp/063949fc7d5fa817abf661389f64901b%d.ts"ffmpeg version 4.0-20180508T094955UTC Copyright (c) 2000-2018 the FFmpeg developers  built with gcc 5.5.0 (GCC)  configuration: --prefix=/var/packages/EmbyServer/target/ffmpeg --enable-cross-compile --cross-prefix=arm-linux-gnueabihf- --target-os=linux --disable-rpath --enable-pthreads --arch=arm --cpu=cortex-a9 --enable-thumb --enable-libzimg --enable-gpl --enable-shared --disable-static --disable-debug --disable-ffplay --disable-doc --disable-htmlpages --disable-manpages --disable-podpages --disable-txtpages --enable-gnutls --enable-libass --enable-libmp3lame --enable-libopenjpeg --enable-libopus --enable-librtmp --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxvid --enable-libfreetype --enable-fontconfig --enable-gray --enable-libfribidi --enable-libvidstab --enable-libzvbi --disable-indev=sndio --disable-outdev=sndio --extra-version=20180508T094955UTC --extra-libs='-luuid -lstdc++'  libavutil      56. 14.100 / 56. 14.100  libavcodec     58. 18.100 / 58. 18.100  libavformat    58. 12.100 / 58. 12.100  libavdevice    58.  3.100 / 58.  3.100  libavfilter     7. 16.100 /  7. 16.100  libswscale      5.  1.100 /  5.  1.100  libswresample   3.  1.100 /  3.  1.100  libpostproc    55.  1.100 / 55.  1.100Input #0, matroska,webm, from 'file:/volume2/Volume 2/Series/Karakai Jouzu no Takagi-san/Karakai Jouzu no Takagi-san s01e10.mkv':  Metadata:    encoder         : no_variable_data    creation_time   : 1970-01-01T00:00:00.000000Z  Duration: 00:23:36.96, start: 0.000000, bitrate: 3202 kb/s    Stream #0:0: Video: h264 (High), yuv420p(progressive), 1920x1080 [SAR 1:1 DAR 16:9], 23.81 fps, 23.81 tbr, 1k tbn, 47.95 tbc (default)    Metadata:      BPS             : 3070642      BPS-eng         : 3070642      DURATION        : 00:23:36.959000000      DURATION-eng    : 00:23:36.959000000      NUMBER_OF_FRAMES: 33972      NUMBER_OF_FRAMES-eng: 33972      NUMBER_OF_BYTES : 543871865      NUMBER_OF_BYTES-eng: 543871865      _STATISTICS_WRITING_APP: no_variable_data      _STATISTICS_WRITING_APP-eng: no_variable_data      _STATISTICS_WRITING_DATE_UTC: 1970-01-01 00:00:00      _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES    Stream #0:1(jpn): Audio: aac (LC), 44100 Hz, stereo, fltp (default)    Metadata:      BPS             : 127999      BPS-eng         : 127999      DURATION        : 00:23:36.928000000      DURATION-eng    : 00:23:36.928000000      NUMBER_OF_FRAMES: 61022      NUMBER_OF_FRAMES-eng: 61022      NUMBER_OF_BYTES : 22670793      NUMBER_OF_BYTES-eng: 22670793      _STATISTICS_WRITING_APP: no_variable_data      _STATISTICS_WRITING_APP-eng: no_variable_data      _STATISTICS_WRITING_DATE_UTC: 1970-01-01 00:00:00      _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES    Stream #0:2(eng): Subtitle: ass (default)    Metadata:      BPS             : 139      BPS-eng         : 139      DURATION        : 00:21:58.070000000      DURATION-eng    : 00:21:58.070000000      NUMBER_OF_FRAMES: 360      NUMBER_OF_FRAMES-eng: 360      NUMBER_OF_BYTES : 22955      NUMBER_OF_BYTES-eng: 22955      _STATISTICS_WRITING_APP: no_variable_data      _STATISTICS_WRITING_APP-eng: no_variable_data      _STATISTICS_WRITING_DATE_UTC: 1970-01-01 00:00:00      _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES    Stream #0:3: Attachment: ttf    Metadata:      filename        : OpenSans-Semibold.ttf      mimetype        : application/x-truetype-fontStream mapping:  Stream #0:0 -> #0:0 (h264 (native) -> h264 (libx264))  Stream #0:1 -> #0:1 (copy)Press [q] to stop, [?] for help[Parsed_subtitles_1 @ 0x546290] Shaper: FriBidi 1.0.2 (SIMPLE)[Parsed_subtitles_1 @ 0x546290] Loading font file '/var/packages/EmbyServer/target/var/fonts/DroidSansFallback.ttf'[Parsed_subtitles_1 @ 0x546290] Loading font file '/var/packages/EmbyServer/target/var/fonts/robotoregular.ttf'[Parsed_subtitles_1 @ 0x546290] Using font provider fontconfig[libx264 @ 0x4f0b00] using SAR=1/1[libx264 @ 0x4f0b00] using cpu capabilities: ARMv6 NEON[libx264 @ 0x4f0b00] profile Main, level 4.1[libx264 @ 0x4f0b00] 264 - core 152 - H.264/MPEG-4 AVC codec - Copyleft 2003-2017 - http://www.videolan.org/x264.html - options: cabac=1 ref=1 deblock=1:0:0 analyse=0x1:0 me=dia subme=0 psy=1 psy_rd=1.00:0.00 mixed_ref=0 me_range=4 chroma_me=0 trellis=0 8x8dct=0 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=0 threads=3 lookahead_threads=1 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=1 keyint=250 keyint_min=23 scenecut=40 intra_refresh=0 rc_lookahead=10 rc=crf mbtree=1 crf=23.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 vbv_maxrate=3202 vbv_bufsize=6405 crf_max=0.0 nal_hrd=none filler=0 ip_ratio=1.40 aq=1:1.00[segment @ 0x4ef740] Opening '/var/packages/EmbyServer/target/var/transcoding-temp/063949fc7d5fa817abf661389f64901b0.ts' for writingOutput #0, segment, to '/var/packages/EmbyServer/target/var/transcoding-temp/063949fc7d5fa817abf661389f64901b%d.ts':  Metadata:    encoder         : Lavf58.12.100    Stream #0:0: Video: h264 (libx264), yuv420p, 1920x1080 [SAR 1:1 DAR 16:9], q=-1--1, 23.81 fps, 90k tbn, 23.81 tbc (default)    Metadata:      encoder         : Lavc58.18.100 libx264    Side data:      cpb: bitrate max/min/avg: 3202000/0/0 buffer size: 6405000 vbv_delay: -1    Stream #0:1: Audio: aac (LC), 44100 Hz, stereo, fltp (default)frame=    2 fps=0.2 q=0.0 size=N/A time=00:00:00.16 bitrate=N/A speed=0.016x    Past duration 0.999992 too largeframe=    5 fps=0.5 q=0.0 size=N/A time=00:00:00.34 bitrate=N/A speed=0.0328x    frame=    9 fps=0.8 q=0.0 size=N/A time=00:00:00.53 bitrate=N/A speed=0.0477x    frame=   10 fps=0.8 q=0.0 size=N/A time=00:00:00.53 bitrate=N/A speed=0.0422x    frame=   12 fps=0.9 q=0.0 size=N/A time=00:00:00.74 bitrate=N/A speed=0.053x    frame=   14 fps=1.0 q=0.0 size=N/A time=00:00:00.90 bitrate=N/A speed=0.0619x    frame=   17 fps=1.1 q=0.0 size=N/A time=00:00:00.90 bitrate=N/A speed=0.0561x    frame=   19 fps=1.1 q=28.0 size=N/A time=00:00:00.90 bitrate=N/A speed=0.0536x    frame=   22 fps=1.3 q=28.0 size=N/A time=00:00:01.09 bitrate=N/A speed=0.062x    frame=   26 fps=1.4 q=28.0 size=N/A time=00:00:01.27 bitrate=N/A speed=0.0695x    frame=   30 fps=1.6 q=28.0 size=N/A time=00:00:01.46 bitrate=N/A speed=0.0774x    frame=   32 fps=1.6 q=28.0 size=N/A time=00:00:01.46 bitrate=N/A speed=0.0743x    frame=   36 fps=1.8 q=28.0 size=N/A time=00:00:01.64 bitrate=N/A speed=0.0814x    frame=   39 fps=1.9 q=28.0 size=N/A time=00:00:01.83 bitrate=N/A speed=0.088x    frame=   42 fps=2.0 q=28.0 size=N/A time=00:00:02.01 bitrate=N/A speed=0.0939x    frame=   46 fps=2.1 q=28.0 size=N/A time=00:00:02.20 bitrate=N/A speed=0.0993x    frame=   50 fps=2.2 q=28.0 size=N/A time=00:00:02.39 bitrate=N/A speed=0.105x    frame=   54 fps=2.3 q=28.0 size=N/A time=00:00:02.57 bitrate=N/A speed=0.111x    frame=   57 fps=2.4 q=28.0 size=N/A time=00:00:02.57 bitrate=N/A speed=0.108x    frame=   60 fps=2.4 q=28.0 size=N/A time=00:00:02.60 bitrate=N/A speed=0.105x    frame=   64 fps=2.5 q=25.0 size=N/A time=00:00:02.78 bitrate=N/A speed=0.11x    frame=   67 fps=2.6 q=28.0 size=N/A time=00:00:02.94 bitrate=N/A speed=0.113x    frame=   71 fps=2.7 q=28.0 size=N/A time=00:00:03.13 bitrate=N/A speed=0.118x    frame=   75 fps=2.8 q=28.0 size=N/A time=00:00:03.31 bitrate=N/A speed=0.123x    frame=   78 fps=2.8 q=28.0 size=N/A time=00:00:03.48 bitrate=N/A speed=0.126x    frame=   82 fps=2.9 q=28.0 size=N/A time=00:00:03.48 bitrate=N/A speed=0.123x    frame=   82 fps=2.8 q=28.0 size=N/A time=00:00:03.50 bitrate=N/A speed=0.121x    frame=   86 fps=2.9 q=28.0 size=N/A time=00:00:03.85 bitrate=N/A speed=0.13x    frame=   88 fps=2.9 q=28.0 size=N/A time=00:00:03.85 bitrate=N/A speed=0.127x    frame=   91 fps=2.9 q=28.0 size=N/A time=00:00:04.03 bitrate=N/A speed=0.131x    frame=   94 fps=3.0 q=28.0 size=N/A time=00:00:04.22 bitrate=N/A speed=0.134x    frame=   96 fps=3.0 q=28.0 size=N/A time=00:00:04.24 bitrate=N/A speed=0.133x    frame=  100 fps=3.1 q=28.0 size=N/A time=00:00:04.41 bitrate=N/A speed=0.135x    [segment @ 0x4ef740] Opening '/var/packages/EmbyServer/target/var/transcoding-temp/063949fc7d5fa817abf661389f64901b.m3u8.tmp' for writing[segment @ 0x4ef740] Opening '/var/packages/EmbyServer/target/var/transcoding-temp/063949fc7d5fa817abf661389f64901b1.ts' for writingframe=  103 fps=3.1 q=28.0 size=N/A time=00:00:04.41 bitrate=N/A speed=0.132x    frame=  104 fps=2.9 q=28.0 size=N/A time=00:00:04.41 bitrate=N/A speed=0.124x    frame=  108 fps=3.0 q=28.0 size=N/A time=00:00:04.59 bitrate=N/A speed=0.127x    frame=  111 fps=3.0 q=28.0 size=N/A time=00:00:04.78 bitrate=N/A speed=0.13x    frame=  115 fps=3.1 q=28.0 size=N/A time=00:00:04.96 bitrate=N/A speed=0.132x    frame=  118 fps=3.1 q=28.0 size=N/A time=00:00:05.15 bitrate=N/A speed=0.135x    frame=  122 fps=3.1 q=28.0 size=N/A time=00:00:05.33 bitrate=N/A speed=0.137x    frame=  126 fps=3.2 q=28.0 size=N/A time=00:00:05.52 bitrate=N/A speed=0.139x    frame=  130 fps=3.2 q=28.0 size=N/A time=00:00:05.71 bitrate=N/A speed=0.142x    frame=  132 fps=3.2 q=28.0 size=N/A time=00:00:05.73 bitrate=N/A speed=0.14x    frame=  136 fps=3.3 q=28.0 size=N/A time=00:00:05.92 bitrate=N/A speed=0.143x    frame=  140 fps=3.3 q=28.0 size=N/A time=00:00:06.08 bitrate=N/A speed=0.145x    frame=  144 fps=3.4 q=28.0 size=N/A time=00:00:06.08 bitrate=N/A speed=0.143x    frame=  148 fps=3.4 q=28.0 size=N/A time=00:00:06.26 bitrate=N/A speed=0.145x    frame=  152 fps=3.5 q=28.0 size=N/A time=00:00:06.45 bitrate=N/A speed=0.147x    frame=  154 fps=3.4 q=28.0 size=N/A time=00:00:06.52 bitrate=N/A speed=0.144x    frame=  158 fps=3.5 q=28.0 size=N/A time=00:00:06.68 bitrate=N/A speed=0.146x    frame=  160 fps=3.5 q=25.0 size=N/A time=00:00:06.87 bitrate=N/A speed=0.148x    frame=  161 fps=3.4 q=28.0 size=N/A time=00:00:06.87 bitrate=N/A speed=0.147x    [segment @ 0x4ef740] Opening '/var/packages/EmbyServer/target/var/transcoding-temp/063949fc7d5fa817abf661389f64901b.m3u8.tmp' for writing[segment @ 0x4ef740] Opening '/var/packages/EmbyServer/target/var/transcoding-temp/063949fc7d5fa817abf661389f64901b2.ts' for writingframe=  163 fps=3.4 q=28.0 size=N/A time=00:00:07.05 bitrate=N/A dup=0 drop=1 speed=0.147x    frame=  166 fps=3.4 q=28.0 size=N/A time=00:00:07.24 bitrate=N/A dup=0 drop=1 speed=0.149x    [Parsed_subtitles_1 @ 0x546290] fontselect: (Droid Sans Fallback, 700, 100) -> DroidSansFallback, 0, DroidSansFallbackframe=  167 fps=3.4 q=28.0 size=N/A time=00:00:07.24 bitrate=N/A dup=0 drop=1 speed=0.147x    frame=  168 fps=3.3 q=28.0 size=N/A time=00:00:07.24 bitrate=N/A dup=0 drop=1 speed=0.142x    frame=  170 fps=3.3 q=28.0 size=N/A time=00:00:07.24 bitrate=N/A dup=0 drop=1 speed=0.141x    frame=  173 fps=3.3 q=28.0 size=N/A time=00:00:07.45 bitrate=N/A dup=0 drop=1 speed=0.143x    frame=  176 fps=3.3 q=28.0 size=N/A time=00:00:07.61 bitrate=N/A dup=0 drop=1 speed=0.144x    frame=  178 fps=3.3 q=28.0 size=N/A time=00:00:07.61 bitrate=N/A dup=0 drop=1 speed=0.143x    frame=  179 fps=3.3 q=28.0 size=N/A time=00:00:07.63 bitrate=N/A dup=0 drop=1 speed=0.142x    frame=  183 fps=3.3 q=28.0 size=N/A time=00:00:07.82 bitrate=N/A dup=0 drop=1 speed=0.143x    frame=  187 fps=3.4 q=28.0 size=N/A time=00:00:07.98 bitrate=N/A dup=0 drop=1 speed=0.144x    frame=  190 fps=3.4 q=28.0 size=N/A time=00:00:08.17 bitrate=N/A dup=0 drop=1 speed=0.145x    

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Luke

@, in your case it's just not able to transcode fast enough. look at the transcoding fps, only getting about 3 frames per second.

 

This is most likely due to having to burn in subtitles. It's burning them in with transcoding because Apple TV does not support that subtitle format. Try turning off those subtitles and then try again.

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