RRo100 6 Posted April 9, 2018 Share Posted April 9, 2018 (edited) Hi, Emby crashes after starting the configuration. How can I analyze the error? The log file is attached Thanks Rolf server-63658904010.txt Edited April 9, 2018 by RRo100 Link to comment Share on other sites More sharing options...
Luke 37106 Posted April 9, 2018 Share Posted April 9, 2018 Hi, are you able to update QTS? Link to comment Share on other sites More sharing options...
RRo100 6 Posted April 9, 2018 Author Share Posted April 9, 2018 (edited) it is the latest qts installed. I will reset the system to factory settings. Thanks Edited April 9, 2018 by RRo100 Link to comment Share on other sites More sharing options...
Luke 37106 Posted April 9, 2018 Share Posted April 9, 2018 Thanks, let us know if that helps. Link to comment Share on other sites More sharing options...
RRo100 6 Posted April 12, 2018 Author Share Posted April 12, 2018 OK, I bought new hard drives and completely reinitialized the QNAP Nas. After installing EMBY (emby-server-qnap_3.3.1.0_x86_64.qpkg) EMBY crashes again. Any idea? Link to comment Share on other sites More sharing options...
PenkethBoy 2063 Posted April 12, 2018 Share Posted April 12, 2018 what QNAp model and what firmware is it running on? Link to comment Share on other sites More sharing options...
RRo100 6 Posted April 12, 2018 Author Share Posted April 12, 2018 firmware 4.3.4.0537 Link to comment Share on other sites More sharing options...
PenkethBoy 2063 Posted April 12, 2018 Share Posted April 12, 2018 model? Link to comment Share on other sites More sharing options...
RRo100 6 Posted April 12, 2018 Author Share Posted April 12, 2018 Modell TS-453mini Emby crashes when I press the NEXT button Link to comment Share on other sites More sharing options...
Luke 37106 Posted April 12, 2018 Share Posted April 12, 2018 That is strange. what happens if you leave the language at default, just for the sake of trying that? Thanks. Link to comment Share on other sites More sharing options...
RRo100 6 Posted April 12, 2018 Author Share Posted April 12, 2018 I have already put the NAS in English and tried to select English at EMBY. Emby uninstalled and reinstalled. The result is always the same. Are there any log files in which I can track down the error? Link to comment Share on other sites More sharing options...
Luke 37106 Posted April 12, 2018 Share Posted April 12, 2018 Yes, hopefully under /share/MD0_DATA/.qpkg/EmbyServer/programdata/logs Link to comment Share on other sites More sharing options...
RRo100 6 Posted April 12, 2018 Author Share Posted April 12, 2018 is there any additional software I need to install? Link to comment Share on other sites More sharing options...
RRo100 6 Posted April 12, 2018 Author Share Posted April 12, 2018 (edited) 2018-04-12 08:20:36.112 Info Dlna: No matching device profile found. The default will need to be used. DeviceDescription: FriendlyName:RX-V2067 Manufacturer:YAMAHA CORPORATION ManufacturerUrl:http://www.yamaha.com/ ModelDescription:AV Receiver ModelName:RX-V2067 ModelNumber:V2067 ModelUrl:http://www.yamaha.com/ SerialNumber:0B5646A3 2018-04-12 08:20:36.125 Info Dlna: DLNA Session created for RX-V2067 - RX-V2067 2018-04-12 08:20:36.243 Error PortMapper: Error creating port map: InternalServerError !!!!!!!!!! Hier ist ein Fehler !!!!!!!!! from here the entries after pressing the Next button 2018-04-12 08:21:31.478 Info HttpServer: HTTP GET http://192.168.99.5:8096/. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36 2018-04-12 08:21:31.559 Info HttpServer: HTTP Response 302 to 192.168.99.106. Time: 84ms. http://192.168.99.5:8096/ 2018-04-12 08:21:31.962 Info HttpServer: HTTP GET http://192.168.99.5:8096/web/bower_components/emby-webcomponents/strings/en-us.json?v=1523560892193. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36 2018-04-12 08:21:31.962 Info HttpServer: HTTP GET http://192.168.99.5:8096/web/strings/en-US.json?v=1523560892193. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36 2018-04-12 08:21:32.122 Info HttpResultFactory: Transmit file /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/dashboard-ui/bower_components/emby-webcomponents/strings/en-us.json 2018-04-12 08:21:32.122 Info HttpResultFactory: Transmit file /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/dashboard-ui/strings/en-US.json 2018-04-12 08:21:32.158 Info HttpServer: HTTP Response 200 to 192.168.99.106. Time: 196ms. http://192.168.99.5:8096/web/strings/en-US.json?v=1523560892193 2018-04-12 08:21:32.160 Info HttpServer: HTTP Response 200 to 192.168.99.106. Time: 198ms. http://192.168.99.5:8096/web/bower_components/emby-webcomponents/strings/en-us.json?v=1523560892193 2018-04-12 08:21:32.376 Info HttpServer: HTTP GET http://192.168.99.5:8096/emby/system/info/public. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36 Edited April 12, 2018 by RRo100 Link to comment Share on other sites More sharing options...
Luke 37106 Posted April 12, 2018 Share Posted April 12, 2018 Can you attach the complete log file? Thanks. Link to comment Share on other sites More sharing options...
RRo100 6 Posted April 12, 2018 Author Share Posted April 12, 2018 (edited) server-63659118882.txt server-63659118882.txt Edited April 12, 2018 by RRo100 Link to comment Share on other sites More sharing options...
PenkethBoy 2063 Posted April 12, 2018 Share Posted April 12, 2018 firmware 4.3.4.0537 That firmware has been removed by QNAP due to issues - which might be causing emby problems having said that i have it installed on my 853A and i am not seeing the issues others are having - so likely a a set of conditions cause the problems Link to comment Share on other sites More sharing options...
Luke 37106 Posted April 12, 2018 Share Posted April 12, 2018 @@PenkethBoy to the rescue. Thanks for that information ! Link to comment Share on other sites More sharing options...
RRo100 6 Posted April 13, 2018 Author Share Posted April 13, 2018 Hello, I now have the firmware TS-X53B_20180315-4.3.4.0516, unfortunately crashes EMBY still. Link to comment Share on other sites More sharing options...
PenkethBoy 2063 Posted April 13, 2018 Share Posted April 13, 2018 well if you have a TS-453mini thats the wrong firmware But do you actually have a TS-453Bmini??????????? Link to comment Share on other sites More sharing options...
RRo100 6 Posted April 13, 2018 Author Share Posted April 13, 2018 sorry it was my mistake Link to comment Share on other sites More sharing options...
RRo100 6 Posted April 13, 2018 Author Share Posted April 13, 2018 should I try it with an older version of EMBY? If so, where can I find them? Link to comment Share on other sites More sharing options...
PenkethBoy 2063 Posted April 13, 2018 Share Posted April 13, 2018 Ok 1. Un-Install emby - this should remove all traces of emby from the system including the library.db - i'm assuming as it crashes you have not setup anything yet? 2. reboot the NAS 3. check via "ssh" that the emby directory is empty or removed it will be something similar to "/share/cachdev1_data/.qpkg/embyserver" - depending if you have volumes etc cachedev1_data maybe different on your system 4. check if you have an "emby" user in Control Panel>Users - you may not as you have emby un-installed 5. Now install the emby package manually App Centre>Manual Install (top right - icon with + symbol) - upload the package you downloaded from the emby website - actually re download to a new location just in case the download was corrupted 6. Hopefully there should be no errors and the NAS will tell you its installed and ready to use 7. Give it a few mins to make sure its up and running 8. Check if you have an emby user - see 4. 9. Try and access emby <nas ip address>:8096 or click on the Emby icon on the NAS desktop 10. See how you go Link to comment Share on other sites More sharing options...
PenkethBoy 2063 Posted April 13, 2018 Share Posted April 13, 2018 should I try it with an older version of EMBY? If so, where can I find them? No - Emby works fine with the latest stable package Lets see if we can find the error first - my guess is its your nas thats got a problem rather than emby Link to comment Share on other sites More sharing options...
RRo100 6 Posted April 13, 2018 Author Share Posted April 13, 2018 (edited) Blue = OK // Red = Not OK 1. Un-Install emby - this should remove all traces of emby from the system including the library.db - i'm assuming as it crashes you have not setup anything yet? -- Done 2. reboot the NAS -- Done 3. check via "ssh" that the emby directory is empty or removed it will be something similar to "/share/cachdev1_data/.qpkg/embyserver" - depending if you have volumes etc cachedev1_data maybe different on your system -- Done 4. check if you have an "emby" user in Control Panel>Users - you may not as you have emby un-installed -- Done 5. Now install the emby package manually App Centre>Manual Install (top right - icon with + symbol) - upload the package you downloaded from the emby website - actually re download to a new location just in case the download was corrupted -- Done 6. Hopefully there should be no errors and the NAS will tell you its installed and ready to use -- Done 7. Give it a few mins to make sure its up and running -- Done 8. Check if you have an emby user - see 4. -- No EMBY user 9. Try and access emby <nas ip address>:8096 or click on the Emby icon on the NAS desktop 10. See how you go SSH Rechte Edited April 13, 2018 by RRo100 Link to comment Share on other sites More sharing options...
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