Android TV does not remember password or login info

[Jay99 3]

Android TV does not remember the login info after closing app. I'm using an Nvidia Shield TV 2017

[mastrmind11 722]

I assume you have it set to remember last login in the app?

[ebr 15579]

Yes, please confirm what you have set the login behavior to (first option in settings).  We don't default this on in TV apps because they are typically used in shared situations.

[Jay99 3]

Yes, this is set to remember however its not doing so.

[ebr 15579]

What, exactly, is the option set to and what, exactly is happening?

 

How to Report a Problem

[Jdiesel 1282]

Also see this. App fails to load on the first attempt. Second attempt usually works but requests the login information.

[deallier 8]

Hi

 

i have the same problem

 

and yes it is set to login as the last user but 8 times out of ten i does not work 

plus occasionally the app won't start the first time

 

and your new beta Emby tv V 1.5.63g

 

is the same 

 

thanks

[ebr 15579]

Hi

 

i have the same problem

 

and yes it is set to login as the last user but 8 times out of ten i does not work 

plus occasionally the app won't start the first time

 

and your new beta Emby tv V 1.5.63g

 

is the same 

 

thanks

 

Hi.  Please see the link posted above for instructions on reproducing and reporting this issue.

 

It sounds like a potential network problem where the initial login attempt is failing.

[deallier 8]

hi 

 

thanks but it is not a network problem it only happens with emby tv  plus the server is not on the locale network but 20 miles away on a fiber line

 

so all connections  are WAN and not on the https 

 

i would have though that the connection works the same as Emby for android maybe i am wrong 

 

thanks 

 

ps : Ebr i would be more than happy to give you access to the server to see you or Luke 

 

emby is a great system works really well with chrome but the apps just let it down 

i am sure it will get there in the end

[Luke 39656]

@@deallier, can you provide the information that @@ebr requested? We are happy to help. Just click the link he posted and scroll down to the bottom. There are instructions on how you can submit an android tv app log. Thanks !

[x-cimo 23]

Same issue here. I just sent logs 3 minutes ago.

 

I have the setting to save password. However on the shield remote when I press back all the way so emby closed and I get back to the Android TV launcher. The next time I start emby it will display a connection error then bring me to the list of users. If I enter the password it works fine... Until I do the same thing.

 

User was JP

Thanks

[Jdiesel 1282]

Same issue here. I just sent logs 3 minutes ago.

 

I have the setting to save password. However on the shield remote when I press back all the way so emby closed and I get back to the Android TV launcher. The next time I start emby it will display a connection error then bring me to the list of users. If I enter the password it works fine... Until I do the same thing.

 

User was JP

Thanks

Are you using a reverse proxy by chance?

[x-cimo 23]

Not in this example. In this case I am connected directly to the server IP.

 

But I do also have a reverse proxy with https. The Android TV app just doesn't want to connect using the reverse proxy at all..

[Luke 39656]

Not in this example. In this case I am connected directly to the server IP.

 

But I do also have a reverse proxy with https. The Android TV app just doesn't want to connect using the reverse proxy at all..

 

Possible configuration problem with the reverse proxy?

[Luke 39656]

Same issue here. I just sent logs 3 minutes ago.

 

I have the setting to save password. However on the shield remote when I press back all the way so emby closed and I get back to the Android TV launcher. The next time I start emby it will display a connection error then bring me to the list of users. If I enter the password it works fine... Until I do the same thing.

 

User was JP

Thanks

 

Does this happen if you try this immediately after backing out to the android tv launcher?

[x-cimo 23]

Yes. Step to reproduce were

 

Back back ... Back to Android launcher.

 

Launch emby right away. Unable to connect. Then user screen.

 

I have re applied the setting to login as current user and save password. Uncheck then re check setting and it appears to stick for now.

 

So there is a little glitch somewhere. I'll report back if it break again

[ebr 15579]

Yes. Step to reproduce were

 

Back back ... Back to Android launcher.

 

Launch emby right away. Unable to connect. Then user screen.

 

I have re applied the setting to login as current user and save password. Uncheck then re check setting and it appears to stick for now.

 

So there is a little glitch somewhere. I'll report back if it break again

 

Did the password change at some point?

[mastrmind11 722]

I ran into this when I migrated servers (same IP).  Fix was to remove the old server from the app and add the new one.

[Jdiesel 1282]

It may not be the same issue as I had but when I was messing around with setting up SSL I had be switching between different certs and reverse proxy setups. At a certain point the ATV stopped remembering my login credentials. My solution was to clear the Android app data from the Emby app.

[x-cimo 23]

I did not change the password. So far so good.

[ebr 15579]

I'll look at improving this.

 

Probably the app just needs to forget any saved login information if the automatic login ever fails.

[hsran 0]

I’m facing this exact problem.Had this a few months back with stable builds but then I moved to the beta builds which rectified this issue.Now for some reason I think I’m back on stable builds and every time I have to type in my password

 

Android TV version 1.6.40g

Android 7.0 (TCL C2US Series)

Server 3.4.1.0 on a Debian 9

[neik 870]

@@hsran, I was having the same issue but ebr's suggestion over here (https://emby.media/community/index.php?/topic/59410-single-sign-in-and-refresh-rate-adaption-not-working/&do=findComment&comment=582335) solved it. 

 

You might want to try it!

[frankw 10]

I also have this problem as soon as the app is force closed or the system rebooted. It happens on 2 nvidia shield boxes, 1 local and 1 remote. No reverse proxy involved. I have tried the fix suggested by Jdiesel but that does fix the issue.

 

Edit: nm fix suggested by ebr seems to have worked, very strange. Cheers

Edited August 5, 2018 by frankw

[sch586 5]

@ebr @CBers

How do you set it to remember last login. I dont see any way to do that on the Emby Server. Do you have to do that on the Nvidia Shield box? If so, please explain how to do this in detail as I am an old man and just trying to watch my dvds. Thank You!