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Android TV does not remember password or login info

android tv Password remember

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#1 Jay99 OFFLINE  

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Posted 22 March 2018 - 11:02 PM

Android TV does not remember the login info after closing app. I'm using an Nvidia Shield TV 2017



#2 mastrmind11 OFFLINE  

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Posted 23 March 2018 - 07:31 AM

I assume you have it set to remember last login in the app?



#3 ebr OFFLINE  

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Posted 23 March 2018 - 10:05 AM

Yes, please confirm what you have set the login behavior to (first option in settings).  We don't default this on in TV apps because they are typically used in shared situations.



#4 Jay99 OFFLINE  

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Posted 23 March 2018 - 11:26 AM

Yes, this is set to remember however its not doing so.



#5 ebr OFFLINE  

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Posted 23 March 2018 - 01:43 PM

What, exactly, is the option set to and what, exactly is happening?

 

How to Report a Problem



#6 Jdiesel ONLINE  

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Posted 23 March 2018 - 08:55 PM

Also see this. App fails to load on the first attempt. Second attempt usually works but requests the login information.

#7 deallier OFFLINE  

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Posted 27 March 2018 - 05:05 AM

Hi

 

i have the same problem

 

and yes it is set to login as the last user but 8 times out of ten i does not work 

plus occasionally the app won't start the first time

 

and your new beta Emby tv V 1.5.63g

 

is the same 

 

thanks



#8 ebr OFFLINE  

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Posted 27 March 2018 - 12:03 PM

Hi

 

i have the same problem

 

and yes it is set to login as the last user but 8 times out of ten i does not work 

plus occasionally the app won't start the first time

 

and your new beta Emby tv V 1.5.63g

 

is the same 

 

thanks

 

Hi.  Please see the link posted above for instructions on reproducing and reporting this issue.

 

It sounds like a potential network problem where the initial login attempt is failing.



#9 deallier OFFLINE  

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Posted 27 March 2018 - 12:30 PM

hi 

 

thanks but it is not a network problem it only happens with emby tv  plus the server is not on the locale network but 20 miles away on a fiber line

 

so all connections  are WAN and not on the https 

 

i would have though that the connection works the same as Emby for android maybe i am wrong 

 

thanks 

 

ps : Ebr i would be more than happy to give you access to the server to see you or Luke 

 

emby is a great system works really well with chrome but the apps just let it down 

i am sure it will get there in the end



#10 Luke OFFLINE  

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Posted 28 March 2018 - 12:52 AM

@deallier, can you provide the information that @ebr requested? We are happy to help. Just click the link he posted and scroll down to the bottom. There are instructions on how you can submit an android tv app log. Thanks !



#11 x-cimo OFFLINE  

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Posted 01 May 2018 - 11:22 PM

Same issue here. I just sent logs 3 minutes ago.

I have the setting to save password. However on the shield remote when I press back all the way so emby closed and I get back to the Android TV launcher. The next time I start emby it will display a connection error then bring me to the list of users. If I enter the password it works fine... Until I do the same thing.

User was JP
Thanks

#12 Jdiesel ONLINE  

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Posted 01 May 2018 - 11:38 PM

Same issue here. I just sent logs 3 minutes ago.

I have the setting to save password. However on the shield remote when I press back all the way so emby closed and I get back to the Android TV launcher. The next time I start emby it will display a connection error then bring me to the list of users. If I enter the password it works fine... Until I do the same thing.

User was JP
Thanks


Are you using a reverse proxy by chance?

#13 x-cimo OFFLINE  

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Posted 01 May 2018 - 11:47 PM

Not in this example. In this case I am connected directly to the server IP.

But I do also have a reverse proxy with https. The Android TV app just doesn't want to connect using the reverse proxy at all..

#14 Luke OFFLINE  

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Posted 02 May 2018 - 12:29 AM

Not in this example. In this case I am connected directly to the server IP.

But I do also have a reverse proxy with https. The Android TV app just doesn't want to connect using the reverse proxy at all..

 

Possible configuration problem with the reverse proxy?



#15 Luke OFFLINE  

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Posted 02 May 2018 - 12:30 AM

Same issue here. I just sent logs 3 minutes ago.

I have the setting to save password. However on the shield remote when I press back all the way so emby closed and I get back to the Android TV launcher. The next time I start emby it will display a connection error then bring me to the list of users. If I enter the password it works fine... Until I do the same thing.

User was JP
Thanks

 

Does this happen if you try this immediately after backing out to the android tv launcher?



#16 x-cimo OFFLINE  

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Posted 02 May 2018 - 08:08 AM

Yes. Step to reproduce were

Back back ... Back to Android launcher.

Launch emby right away. Unable to connect. Then user screen.

I have re applied the setting to login as current user and save password. Uncheck then re check setting and it appears to stick for now.

So there is a little glitch somewhere. I'll report back if it break again

#17 ebr OFFLINE  

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Posted 02 May 2018 - 08:19 AM

Yes. Step to reproduce were

Back back ... Back to Android launcher.

Launch emby right away. Unable to connect. Then user screen.

I have re applied the setting to login as current user and save password. Uncheck then re check setting and it appears to stick for now.

So there is a little glitch somewhere. I'll report back if it break again

 

Did the password change at some point?



#18 mastrmind11 OFFLINE  

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Posted 02 May 2018 - 09:44 AM

I ran into this when I migrated servers (same IP).  Fix was to remove the old server from the app and add the new one.



#19 Jdiesel ONLINE  

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Posted 02 May 2018 - 10:18 AM

It may not be the same issue as I had but when I was messing around with setting up SSL I had be switching between different certs and reverse proxy setups. At a certain point the ATV stopped remembering my login credentials. My solution was to clear the Android app data from the Emby app.



#20 x-cimo OFFLINE  

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Posted 02 May 2018 - 11:11 PM

I did not change the password. So far so good.





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