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Issues installing 3.3.1.0/2 on Ubuntu 17.10 Artful


mpearon
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mpearon

Hello everyone!
     I'm new to Linux, so please forgive me if I've made a stupid mistake - but I'm having an awful time getting the latest versions of Emby to install on Ubuntu 17.10 Artful.

 

Here is what happened:

     I had Emby running on 16.04 LTS, and attempted to perform an upgrade, and it went south.  I didn't pay much attention to the error, and purged the installation, and started from scratch.  That failed as well.  I then started with a fresh 17.10 image on the same hardware.  I received an error (I'll give details in a bit).  I re-installed 16.04, and ran into the same error.

Now I'm on different hardware, running into the same error.

 

1. Download X64 package from emby.media/downloads

2. Launch terminal

3. cd /home/emby/Downloads

3. sudo su

4. dpkg -i emby-server-deb_3.3.1.0_amd64.deb

 

Note: Below is actually from when I attempted to install Beta - but the results are the same.

(Reading database ... 131063 files and directories currently installed.)
Preparing to unpack emby-server-deb_3.3.1.2_amd64.deb ...
Failed to stop emby-server.service: Unit emby-server.service not loaded.
Unpacking emby-server (3.3.1.2) over (3.3.1.0) ...
Setting up emby-server (3.3.1.2) ...
usermod: user emby is currently used by process 912
dpkg: error processing package emby-server (--install):
 subprocess installed post-installation script returned error exit status 8
Processing triggers for libc-bin (2.26-0ubuntu2) ...
Processing triggers for ureadahead (0.100.0-20) ...
Errors were encountered while processing:
 emby-server

That's all it gives me.  Any assistance would be greatly appreciated!

Edited by mpearon
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mastrmind11

did you stop the service and purge?  that snippet implies the old server is still running.  have you tried rebooting after the purge and installing again?

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mpearon

@@mastrmind11 - The first try was actually with a fresh image, and had the same outcome.  I accidentally copied the error from the second attempt. :|
​I'm spinning up a fresh image now, and will post the response.

Edited by mpearon
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mpearon

@@mastrmind11 - Here are my results from two fresh images of each OS version:

16.04 LTS

Issued: 

sudo su
dpkg -I emby-server-deb_3.3.1.0_amd64.deb

Return:

(Reading database ... 177255 files and directories currently installed.)
Preparing to unpack emby-server-deb_3.3.1.0_amd64.deb ...
Unpacking emby-server (3.3.1.0) ...
Setting up emby-server (3.3.1.0) ...
usermod: user emby is currently used by process 1171
dpkg: error processing package emby-server (--install):
 subprocess installed post-installation script returned error exit status 8
Processing triggers for libc-bin (2.23-0ubuntu10) ...
Processing triggers for ureadahead (0.100.0-19) ...
Errors were encountered while processing:
 emby-server

17.10

Issued: 

sudo su
dpkg -I emby-server-deb_3.3.1.0_amd64.deb

Return:

Selecting previously unselected package emby-server.
(Reading database ... 126622 files and directories currently installed.)
Preparing to unpack emby-server-deb_3.3.1.0_amd64.deb ...
Unpacking emby-server (3.3.1.0) ...
Setting up emby-server (3.3.1.0) ...
usermod: user emby is currently used by process 969
dpkg: error processing package emby-server (--install):
 subprocess installed post-installation script returned error exit status 8
Processing triggers for libc-bin (2.26-0ubuntu2) ...
Processing triggers for ureadahead (0.100.0-20) ...
Errors were encountered while processing:
 emby-server
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  • Solution
mpearon

@@mastrmind11 - Rest easy - I got it sorted. :)  As it turns out, I should have taken my hint from this bit of the return:

usermod: user emby is currently used by process 969

On a whim, I decided to change the account I logged into my machine as embysa instead of emby, then retried the installation - and it took right off.

 

​@@ebr - Maybe that is worth mentioning in the installation instructions? It appears that you can't install Emby under a user named Emby. I've found this to be true on two different versions of Ubuntu - but only with the latest releases that I've tried to install (3.3.1.0/2).

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mastrmind11

Ha, that was going to be my next question.  I wonder if this applies only to VMs or across the board.

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mpearon

@@mastrmind11 - This was originally happening on physical hardware (prompting me to spin up the virtual machines), so I don’t think it’s limited to VMs.

On the up-shot, this forced me to finally get my Hyper-V Core box sorted...so, a good day. ;)

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dcrdev

On my system emby isnt even a user i can log in as, its basically a system account.

 

As it should be... the user should be created with the "r" switch, giving it a uid under 1000 i.e. system account.

 

Also the OP is then going on to run "sudo su" to install the package - so logging in as root anyway. There's literally no need to have logged in as the emby user, in the example above.

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