MrMind 2 Posted February 14, 2018 Share Posted February 14, 2018 I have a curious problem. In some movies Emby shows two subtitle tracks at once. One build-in in mkv and one external SRT. In web player it works normal.Emby server: 3.2.70.0Emby for Tizen 1.0.36 movie info: attached below subtitles: attached below VIDEO abd-ip1080p info.txt abd-ip1080p.srt Link to comment Share on other sites More sharing options...
SamES 925 Posted February 14, 2018 Share Posted February 14, 2018 Hi, interesting problem. Could you please let me know what model TV you have? Thanks Link to comment Share on other sites More sharing options...
MrMind 2 Posted February 14, 2018 Author Share Posted February 14, 2018 Samsung KS7000 (KS8000 in US) Link to comment Share on other sites More sharing options...
SamES 925 Posted February 14, 2018 Share Posted February 14, 2018 1.0.37 has some fixes for subtitles that may resolve this. Let's confirm if that fixes it. If not, we can try and see what's going on. Link to comment Share on other sites More sharing options...
MrMind 2 Posted February 14, 2018 Author Share Posted February 14, 2018 It seems to me that the newest version of Tizen App is 1.0.36. Is 1.0.37 available on the store? Link to comment Share on other sites More sharing options...
Luke 37994 Posted February 14, 2018 Share Posted February 14, 2018 It seems to me that the newest version of Tizen App is 1.0.36. Is 1.0.37 available on the store? It varies per model. You are running the latest available for your model. Thanks. Link to comment Share on other sites More sharing options...
MrMind 2 Posted February 19, 2018 Author Share Posted February 19, 2018 Today I installed 1.0.37. Now I see just English subtitle but problem isn't resolved an I got new one. All my external *.srt subtitles (english or polish) stopped working today. App shows subtitles are enabled but nothing appears on screen. I also noticed chapter skipping buttons stopped working in Emby App and in Web player. Link to comment Share on other sites More sharing options...
shocker 123 Posted February 25, 2018 Share Posted February 25, 2018 I'm encountering the same issue with 1.0.37 on a JU6800 model. There are two subtitles loaded in the same time (rum and en). Checking the CC rum is selected and eng is default forced (the eng one is build into mkv as well). This behaviour is only seen during direct play, while transcoding everything is ok. 1 Link to comment Share on other sites More sharing options...
Luke 37994 Posted February 25, 2018 Share Posted February 25, 2018 Can you provide a sample video and subtitles for @@SamES to test? Thanks. Link to comment Share on other sites More sharing options...
shocker 123 Posted February 25, 2018 Share Posted February 25, 2018 Can you provide a sample video and subtitles for @@SamES to test? Thanks. Sent the content to you and @@SamES via PM. Link to comment Share on other sites More sharing options...
shocker 123 Posted February 26, 2018 Share Posted February 26, 2018 @@SamES please let me know when I can delete the file shared with you. Thanks. Link to comment Share on other sites More sharing options...
SamES 925 Posted February 27, 2018 Share Posted February 27, 2018 Got it, thanks Link to comment Share on other sites More sharing options...
amaga 4 Posted March 1, 2018 Share Posted March 1, 2018 Hi This is also happening with me in a UN60J6300 running tizen. Let me know if I can help. Link to comment Share on other sites More sharing options...
shocker 123 Posted March 4, 2018 Share Posted March 4, 2018 Any feedback on this issue? Link to comment Share on other sites More sharing options...
Luke 37994 Posted March 4, 2018 Share Posted March 4, 2018 We're looking into it, thanks. Link to comment Share on other sites More sharing options...
shocker 123 Posted March 14, 2018 Share Posted March 14, 2018 @@Luke any findings? Link to comment Share on other sites More sharing options...
Luke 37994 Posted March 14, 2018 Share Posted March 14, 2018 It's being looked into, thanks. Link to comment Share on other sites More sharing options...
tamim2007 5 Posted July 7, 2018 Share Posted July 7, 2018 still the issue with the new v 1.0.42. It plays tow subtitles at the same time. I tried everything with the settings in the server and the app but nothing change. I use Arabic subtitles but the app force other subtitles with it. Thanks for the amazing job. I still use DLNA it does great work. 1 Link to comment Share on other sites More sharing options...
Luke 37994 Posted July 7, 2018 Share Posted July 7, 2018 Thanks for the report. We'll take a look. Link to comment Share on other sites More sharing options...
SamES 925 Posted July 8, 2018 Share Posted July 8, 2018 still the issue with the new v 1.0.42. It plays tow subtitles at the same time. I tried everything with the settings in the server and the app but nothing change. I use Arabic subtitles but the app force other subtitles with it. Thanks for the amazing job. I still use DLNA it does great work. Hi, can you please confirm your tv model. Thanks Link to comment Share on other sites More sharing options...
tamim2007 5 Posted July 8, 2018 Share Posted July 8, 2018 Hi, can you please confirm your tv model. Thanks KS8000. Thanks Link to comment Share on other sites More sharing options...
SamES 925 Posted July 9, 2018 Share Posted July 9, 2018 OK, so I can reproduce this, that's a start. Mixing embedded and internal subs is really causing some problems. Could you please confirm for me how many embedded subs does you files have? I expect there is one language that is always played, and doesn't change regardless of your selection. Could you please check if is is marked as forced, default or both? Thanks Link to comment Share on other sites More sharing options...
tamim2007 5 Posted July 9, 2018 Share Posted July 9, 2018 OK, so I can reproduce this, that's a start. Mixing embedded and internal subs is really causing some problems. Could you please confirm for me how many embedded subs does you files have? I expect there is one language that is always played, and doesn't change regardless of your selection. Could you please check if is is marked as forced, default or both? Thanks Yes, you're right about the embedded subs. after spending some time with some videos I found out that the app forces embedded subtitles ( SRT only ) over external subtitles no matter what the language is, how many they are or forced, default. In other words, when I select the external subtitles the app plays it with the first one of SRT embedded subtitles too. As you know the SRT plays directly without transcoding. I hope this helps thanks. Link to comment Share on other sites More sharing options...
SamES 925 Posted July 12, 2018 Share Posted July 12, 2018 Can you please confirm that you are on the latest firmware for the TV? At the moment this issue only seems to be reproducible on K series models. Thanks Link to comment Share on other sites More sharing options...
tamim2007 5 Posted July 12, 2018 Share Posted July 12, 2018 Yes, the TV is on the latest firmware v 1220. The issue is being a long time before the update. Thanks. Link to comment Share on other sites More sharing options...
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