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Subtitle problem on Apple TV


Anon28109
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Go to solution Solved by Luke,

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Anon28109

I have the Apple TV 4K with the latest OS and Emby version. Recently Emby has begun skipping subtitles.

 

For example, assume in a working player the three passages below (A, B, and C) would be displayed consecutively, one at a time:

 

A – "The weather outside is lovely isn't it?"

B"Why yes it is. It wasn't so lovely yesterday"

C"No, no it wasn't"

 

When playing the video in Emby on Apple TV:

A is spoken and A is displayed

B is spoken but A remains on screen

C is spoken and C is displayed.

 

In the example above B is never displayed. It doesn't always fail to be displayed – if there is a long enough silence between A and B, B will appear. This problem began in the last month or so. This is consistent across a number of movies and not a problem in the Emby web player.

 

All of my tests were done using Direct Play mp4 files (h264/avc1, AAC/mp4a) and SRT subtitles.

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Are the subtitles internal or external?  Do they appear and are selectable within the Apple player interface (the swipe down menu during playback)?

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Anon28109

Are the subtitles internal or external?  

 

External in an .srt file.

 

Do they appear and are selectable within the Apple player interface (the swipe down menu during playback)?

 

Yes.

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Anon28109

In this file the screen (15) below appears:

 

Why do hens lay eggs

of different sizes?

 

The next 3 screens (16, 17, 18) do not appear, instead screen (15) remains.

 

It's not you, mon ami.

 

These are two
perfectly good oeufs.

 

CHIEF INSPECTOR: Mr. Poirot...

 

The next screen to appear is (19):

 

I've got three religions

bent on riot.

test.eng.srt.txt

Edited by Anon28109
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Luke - any chance the number formatting in that SRT (using European ',' instead of '.') is mucking up the timings when converted to json...?

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Anon28109

That fixed it, which is strange because this has happened with more than one video over several restarts. I guess eventually the app reaches a state where this problem appears and the cure is a restart. Thanks.

Edited by Anon28109
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