Glenn 1 #1 Posted January 28, 2018 (edited) Started using Emby app on Apple TV 4 and it seems not all MKV files are playable. While selecting a specific title I always get the screen: An error occured while loading this content. Playing the same MKV from the Emby server browser works fine, even using VLC for tvOS on the Apple Tv is able to play it through the Emby UPnP feature! Is there a log file I can send, go through to present more information? Edited January 28, 2018 by Glenn Share this post Link to post Share on other sites
Luke 24441 #2 Posted January 28, 2018 hi there @@Glenn can we please look at an example? please attach the information requested in how to report a media playback issue. thanks ! Share this post Link to post Share on other sites
Glenn 1 #3 Posted January 28, 2018 Hey @@Luke, I attached the log files, that I think are relevant and contain information. If anything else I need to present, just let me know. EmbyGeneralLog.rtf EmbyPlayLog.rtf Share this post Link to post Share on other sites
ebr 10492 #4 Posted January 29, 2018 It doesn't look like the remux ever got going. Could it be the older ffmpeg? Share this post Link to post Share on other sites
Luke 24441 #5 Posted January 29, 2018 @@Glenn, yes what platform are you on? your version of ffmpeg is too old at this point. Share this post Link to post Share on other sites
Glenn 1 #6 Posted January 29, 2018 @@Glenn, yes what platform are you on? your version of ffmpeg is too old at this point. You mean the Emby server version, yes? I'm using 3.2.70 for Thecus NAS : https://emby.media/community/index.php?/topic/48824-325000-download/ Share this post Link to post Share on other sites
Luke 24441 #7 Posted January 29, 2018 Ok. @@outkastm can advise on the procedure to update ffmpeg. thanks. Share this post Link to post Share on other sites
Glenn 1 #8 Posted January 29, 2018 Ha, ok now I get this. Sorry was on a wrong path... So my NAS is a Thecus running ffmpeg 3.1.1.0. What version should I have at least? Share this post Link to post Share on other sites
Luke 24441 #9 Posted January 29, 2018 Our packages on other platforms are shipping with 3.4.1. You might not need something that new, but that's what we're testing with. Share this post Link to post Share on other sites
Glenn 1 #10 Posted January 29, 2018 (edited) @outkastm I donated through paypal to enable downloading modules from your forum... does it take a while to activate? I got the direct message on the forum already but the module pages keep telling me I can't yet download. Edited January 29, 2018 by Glenn Share this post Link to post Share on other sites
Glenn 1 #11 Posted January 29, 2018 @@Luke I updated the ffmpeg and now getting : /raid/data/module/ffmpeg/sys/bin/ffmpeg: error while loading shared libraries: libxcb.so.1: cannot open shared object file: No such file or directory in the log file... Only version available from @outkastfm is 3.3.4 Share this post Link to post Share on other sites
Glenn 1 #12 Posted January 29, 2018 Also on Mono 4.4.2.11 not sure if that can be related? Do I need to update to 5.4.1.7? Share this post Link to post Share on other sites
Luke 24441 #13 Posted January 29, 2018 Also on Mono 4.4.2.11 not sure if that can be related? Do I need to update to 5.4.1.7? No, 4.8.1 is both our min and max supported version. Share this post Link to post Share on other sites
Glenn 1 #14 Posted January 29, 2018 Ok... just for reference, running ffmpeg 3.2.4 now ( because of the lib error with 3.3.4 ) and some movies play and others still don't. Not sure why though because another movie that is playing is also indicated as being remux in de log files of EMBY. So for now I think I'll need to wait for some feedback of @outkastfm on why the install of 3.3.4 is not working correctly. Thanks guys for the support though Doing great!! Share this post Link to post Share on other sites
Glenn 1 #15 Posted January 29, 2018 Got ffmpeg 3.3.4.0 working thanks to the great help of @outkastfm No longer have the exception about the missing lib in the log, but still the movie won't play. Having other details in the log file now, so I'm sharing it again. Currently no other ffmpeg version available though : https://pirinel.ro/showthread.php?tid=13&pid=13&highlight=LocalDisplay#pid13 Share this post Link to post Share on other sites
Luke 24441 #16 Posted January 29, 2018 can you provide a new ffmpeg log? thanks. Share this post Link to post Share on other sites
Glenn 1 #17 Posted January 29, 2018 Sorry forgot to attach the file in previous message EmbyPlayLog_ffmpegv3.3.4.0.rtf Share this post Link to post Share on other sites
outkastm 8 #18 Posted January 30, 2018 @@Glenn if your issue is related to that ffmpeg 3.4.1 is needed, i will compile this version asap 1 Share this post Link to post Share on other sites
corey 225 #19 Posted January 30, 2018 (edited) ::EDIT:: wrong thread Edited January 30, 2018 by corey Share this post Link to post Share on other sites
Luke 24441 #20 Posted January 30, 2018 @@Glenn if your issue is related to that ffmpeg 3.4.1 is needed, i will compile this version asap Thanks, at the very least, it would help reduce the number of variables we're dealing with here. 1 Share this post Link to post Share on other sites
Glenn 1 #21 Posted January 31, 2018 @@Glenn if your issue is related to that ffmpeg 3.4.1 is needed, i will compile this version asap thx @outkastfm that would be great! Share this post Link to post Share on other sites
Glenn 1 #22 Posted February 3, 2018 Sorry guys, even with the new ffmpeg module 3.4.1 ( thx @outkastfm ) the movie is still not playing inside the Emby app. VLC still plays it fine ( without subtitles ). So @@Luke if any other tips, just let me know... ffmpeg-directstream_log.rtf Share this post Link to post Share on other sites
ebr 10492 #23 Posted February 3, 2018 If you set the max bitrate to 5Mb in the app, does it play? Share this post Link to post Share on other sites
Glenn 1 #24 Posted February 4, 2018 Yes! That indeed triggers the movie to play @@ebr but if I do this, it seems that the movie quality is less than playing it on another device. Share this post Link to post Share on other sites
ebr 10492 #25 Posted February 4, 2018 What is the source of this file? The only thing I can think of is that maybe it is interlaced but we aren't detecting it. Share this post Link to post Share on other sites
