ice pube 20 Posted January 23, 2018 Author Posted January 23, 2018 Ah, interesting info, thanks. Hope it can be sorted out, would really prefer to use the emby app.
Senna 368 Posted January 23, 2018 Posted January 23, 2018 (edited) I hope you guys have a 4K setup for testing, because that seems to be causing the problems. My setup consist of 2 possible output routes for showing Emby content from my Apple TV 4K. 1) 4K TV 2) 1080P projector I have an 6x2 HDMI matrix switch and I just found a RE-PRODUCIBLE way when the problem occurs that the Emby app becomes unresponsive. It only happens in my setup when the ATV 4K is set to output to 4K, with no auto adjust to refresh and dynamic range is set. When I set the ATV 4K to 1080SDR with no auto adjust to refresh and dynamic range, then the problem with unresponsiveness of the Emby app does NOT occur !! Tonight I noticed that the problems only occurred on my 4K TV and NOT on my 1080p projector. Edited January 23, 2018 by Senna
corey 315 Posted January 24, 2018 Posted January 24, 2018 It only happens in my setup when the ATV 4K is set to output to 4K, with no auto adjust to refresh and dynamic range is set. When I set the ATV 4K to 1080SDR with no auto adjust to refresh and dynamic range, then the problem with unresponsiveness of the Emby app does NOT occur !! Can you please be more specific about these settings? When the problem occurs what's the value of 'Format', 'Match Dynamic Range', and 'Match Frame Rate'? Just to give you an idea my Apple TV 4K currently has Format set to '4K HDR', 'Match Dynamic Range' to 'On' and 'Match Frame Rate' to 'Off' and I don't experience any application hangs.
Senna 368 Posted January 24, 2018 Posted January 24, 2018 My 4K TV is a old non HDR version, so when I switch to it, the Apple TV is set to 4K SDR50 and like I said before auto adjust is set to OFF for both dynamic range and frame rate. Content you can test which makes the Apple TV app unresponsive, is this movie posted here: https://emby.media/community/index.php?/topic/54161-embedded-subtitle-troubles/&do=findComment&comment=534089 played with subtitles off.
Solution ebr 15427 Posted January 24, 2018 Solution Posted January 24, 2018 Please re-start the app and see if you can still reproduce this. Thanks. 1
Senna 368 Posted January 24, 2018 Posted January 24, 2018 @@ebr, I assume the app should update to 1.1.12 with a restart, because that is not the case here. Also, because there are no beta's out, so the ATV app I use is from the main branch.
ebr 15427 Posted January 24, 2018 Posted January 24, 2018 @@ebr, I assume the app should update to 1.1.12 with a restart, because that is not the case here. Also, because there are no beta's out, so the ATV app I use is from the main branch. I did not change the version number. Can you still reproduce the problem after a full restart of the app? 1
Senna 368 Posted January 24, 2018 Posted January 24, 2018 (edited) Yes, I can still reproduce the problem with the movie that I mentioned earlier in this post: https://emby.media/community/index.php?/topic/54161-embedded-subtitle-troubles/&do=findComment&comment=534089 Tested some other movies from my library and they seem fine for now and work in 4KSDR 50, with auto adjust set to off for both dynamic range and framerate. Before other movies made the Emby app also unresponsive, but that isn't the case anymore. So it might be interesting for you guys to check why that movie crashes the app. Edited January 24, 2018 by Senna
ice pube 20 Posted January 24, 2018 Author Posted January 24, 2018 I did not change the version number. Can you still reproduce the problem after a full restart of the app? All of the files I have tested are working now, thank you. No crashes in the hour or so I tested. Can you say what the issue was? Just curious.
Luke 38805 Posted January 24, 2018 Posted January 24, 2018 Thanks for the feedback. I believe it was something related to text in the pulldown menu.
ice pube 20 Posted February 6, 2018 Author Posted February 6, 2018 This started happening again to me tonight. Same symptoms.
ebr 15427 Posted February 6, 2018 Posted February 6, 2018 This started happening again to me tonight. Same symptoms. Can you please create a new thread with details? It won't be the same thing as this was fixed and the app hasn't changed in several days.
Senna 368 Posted February 16, 2018 Posted February 16, 2018 (edited) Apple TV app crashes again with server 3.2.70.15 and 1.1.13 beta with same symptoms described in this topic. Content from this post won't show chapter info during play and can't be paused anymore, when no subtitles are selected before play. Sound keeps playing when force closing app, so its a complete crash. In the app, Playback Settings for subtitle selection is set to Never for above symptoms. I also got double subtitles back with other content, but will post that in already available topic. Edited February 16, 2018 by Senna
Luke 38805 Posted February 16, 2018 Posted February 16, 2018 Is this with strm files or a local video file?
Senna 368 Posted February 16, 2018 Posted February 16, 2018 (edited) Local movie content emby library, no strm content. Edit: Apple TV set to 1080SDR 50 with NO adjustments set to dynamic range or refresh Edit 2: App crashes only with mentioned movie linked in this topic. All other local movie content plays fine. Edited February 16, 2018 by Senna
ebr 15427 Posted February 16, 2018 Posted February 16, 2018 Can we see the specifics for that item? Screen shots of the detail page from the web app may lend a clue. Thanks.
ebr 15427 Posted February 16, 2018 Posted February 16, 2018 Thanks, but I'm interested in all the metadata related to the item - including things like chapters and their titles etc. Or, if you just want to look for yourself, scour all text information related to this item for anything containing an '&'...
Senna 368 Posted February 16, 2018 Posted February 16, 2018 Where can I find this in server dashboard or do you mean this: General Unique ID : 7875308500032106540952907647103859843 (0x5ECBAAFE02C9F9ADE7296745690FC83) Complete name : K:\Movies\Downfall (2004)\Downfall (2004).mkv Format : Matroska Format version : Version 4 / Version 2 File size : 7.42 GiB Duration : 2 h 35 min Overall bit rate mode : Variable Overall bit rate : 6 850 kb/s Movie name : Der Untergang 2004.Title0.BlurayRip Encoded date : UTC 2017-05-16 03:16:28 Writing application : mkvmerge v9.9.0 ('Pick Up') 64bit Writing library : libebml v1.3.4 + libmatroska v1.4.5 Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High@L4.1 Format settings : CABAC / 3 Ref Frames Format settings, CABAC : Yes Format settings, RefFrames : 3 frames Codec ID : V_MPEG4/ISO/AVC Duration : 2 h 35 min Bit rate mode : Variable Bit rate : 6 211 kb/s Maximum bit rate : 18.0 Mb/s Width : 1 920 pixels Height : 1 080 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.125 Stream size : 6.73 GiB (91%) Writing library : x264 core 104 r1683 62997d6 Encoding settings : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.25 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-4 / threads=6 / sliced_threads=0 / slices=4 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=3 / b_pyramid=1 / b_adapt=1 / b_bias=0 / direct=3 / weightb=1 / open_gop=2 / weightp=0 / keyint=24 / keyint_min=2 / scenecut=40 / intra_refresh=0 / rc_lookahead=24 / rc=2pass / mbtree=1 / bitrate=6211 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=18000 / vbv_bufsize=18000 / ip_ratio=1.40 / aq=1:1.00 / nal_hrd=vbr Default : Yes Forced : No Audio ID : 2 Format : AC-3 Format/Info : Audio Coding 3 Codec ID : A_AC3 Duration : 2 h 35 min Bit rate mode : Constant Bit rate : 640 kb/s Channel(s) : 6 channels Channel positions : Front: L C R, Side: L R, LFE Sampling rate : 48.0 kHz Frame rate : 31.250 FPS (1536 SPF) Bit depth : 16 bits Compression mode : Lossy Stream size : 710 MiB (9%) Language : German Service kind : Complete Main Default : Yes Forced : No Text ID : 3 Format : UTF-8 Codec ID : S_TEXT/UTF8 Codec ID/Info : UTF-8 Plain Text Duration : 2 h 31 min Bit rate : 39 b/s Count of elements : 1122 Stream size : 44.1 KiB (0%) Title : English Default : Yes Forced : Yes Menu 00:00:00.000 : en:(01)00:00:00:000 00:05:00.000 : en:(02)00:05:00:000 00:10:00.000 : en:(03)00:10:00:000 00:15:00.000 : en:(04)00:15:00:000 00:20:00.000 : en:(05)00:20:00:000 00:25:00.000 : en:(06)00:25:00:000 00:30:00.000 : en:(07)00:30:00:000 00:35:00.000 : en:(08)00:35:00:000 00:40:00.000 : en:(09)00:40:00:000 00:45:00.000 : en:(10)00:45:00:000 00:50:00.000 : en:(11)00:50:00:000 00:55:00.000 : en:(12)00:55:00:000 01:00:00.000 : en:(13)01:00:00:000 01:05:00.000 : en:(14)01:05:00:000 01:10:00.000 : en:(15)01:10:00:000 01:15:00.000 : en:(16)01:15:00:000 01:20:00.000 : en:(17)01:20:00:000 01:25:00.000 : en:(18)01:25:00:000 01:30:00.000 : en:(19)01:30:00:000 01:35:00.000 : en:(20)01:35:00:000 01:40:00.000 : en:(21)01:40:00:000 01:45:00.000 : en:(22)01:45:00:000 01:50:00.000 : en:(23)01:50:00:000 01:55:00.000 : en:(24)01:55:00:000 02:00:00.000 : en:(25)02:00:00:000 02:05:00.000 : en:(26)02:05:00:000 02:10:00.000 : en:(27)02:10:00:000 02:15:00.000 : en:(28)02:15:00:000 02:20:00.000 : en:(29)02:20:00:000 02:25:00.000 : en:(30)02:25:00:000 02:30:00.000 : en:(31)02:30:00:000 02:35:00.000 : en:(32)02:35:00:000 02:35:11.260 : en:(33)02:35:11:260
ebr 15427 Posted February 17, 2018 Posted February 17, 2018 I mean the actual detail page in the web app that shows all the information about the movie including cast and chapter tiles etc. Do you see any text anywhere on that page with an '&' in it?
Senna 368 Posted February 17, 2018 Posted February 17, 2018 No, the only "&" I can find is from "Cast & Crew" on that page.
ebr 15427 Posted February 17, 2018 Posted February 17, 2018 Is your server setup for external access? Can you invite me (ebr) as a guest?
Senna 368 Posted February 17, 2018 Posted February 17, 2018 (edited) @@ebr Invite sent Details in PM Edited February 17, 2018 by Senna
ebr 15427 Posted February 18, 2018 Posted February 18, 2018 This should be fixed in the current beta (force restart the app).
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