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Apple TV - playback issues


ice pube
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Go to solution Solved by ebr,

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I hope you guys have a 4K setup for testing, because that seems to be causing the problems.

 

My setup consist of 2 possible output routes for showing Emby content from my Apple TV 4K.

 

1) 4K TV

2) 1080P projector

 

I have an 6x2 HDMI matrix switch and I just found a RE-PRODUCIBLE way when the problem occurs that the Emby app becomes unresponsive.

 

It only happens in my setup when the ATV 4K is set to output to 4K, with no auto adjust to refresh and dynamic range is set. When I set the ATV 4K to 1080SDR with no auto adjust to refresh and dynamic range, then the problem with unresponsiveness of the Emby app does NOT occur !!

 

Tonight I noticed that the problems only occurred on my 4K TV and NOT on my 1080p projector.

Edited by Senna
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It only happens in my setup when the ATV 4K is set to output to 4K, with no auto adjust to refresh and dynamic range is set. When I set the ATV 4K to 1080SDR with no auto adjust to refresh and dynamic range, then the problem with unresponsiveness of the Emby app does NOT occur !!

 

Can you please be more specific about these settings? When the problem occurs what's the value of 'Format', 'Match Dynamic Range', and 'Match Frame Rate'?

 

Just to give you an idea my Apple TV 4K currently has Format set to '4K HDR', 'Match Dynamic Range' to 'On' and 'Match Frame Rate' to 'Off' and I don't experience any application hangs. 

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My 4K TV is a old non HDR version, so when I switch to it, the Apple TV is set to 4K SDR50 and like I said before auto adjust is set to OFF for both dynamic range and frame rate.

 

Content you can test which makes the Apple TV app unresponsive, is this movie posted here: https://emby.media/community/index.php?/topic/54161-embedded-subtitle-troubles/&do=findComment&comment=534089 played with subtitles off.

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@@ebr, I assume the app should update to 1.1.12 with a restart, because that is not the case here.

Also, because there are no beta's out, so the ATV app I use is from the main branch.

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@@ebr, I assume the app should update to 1.1.12 with a restart, because that is not the case here.

Also, because there are no beta's out, so the ATV app I use is from the main branch.

 

I did not change the version number.

 

Can you still reproduce the problem after a full restart of the app?

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Yes, I can still reproduce the problem with the movie that I mentioned earlier in this post: https://emby.media/community/index.php?/topic/54161-embedded-subtitle-troubles/&do=findComment&comment=534089

 

Tested some other movies from my library and they seem fine for now and work in 4KSDR 50, with auto adjust set to off for both dynamic range and framerate.

 

Before other movies made the Emby app also unresponsive, but that isn't the case anymore. So it might be interesting for you guys to check why that movie crashes the app.

Edited by Senna
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ice pube

I did not change the version number.

 

Can you still reproduce the problem after a full restart of the app?

All of the files I have tested are working now, thank you. No crashes in the hour or so I tested. Can you say what the issue was? Just curious.

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  • 2 weeks later...

This started happening again to  me tonight. Same symptoms.

 

Can you please create a new thread with details?  It won't be the same thing as this was fixed and the app hasn't changed in several days.

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  • 2 weeks later...

Apple TV app crashes again with server 3.2.70.15 and 1.1.13 beta with same symptoms described in this topic.

Content from this post won't show chapter info during play and can't be paused anymore, when no subtitles are selected before play. Sound keeps playing when force closing app, so its a complete crash.

 

In the app, Playback Settings for subtitle selection is set to Never for above symptoms.

 

I also got double subtitles back with other content, but will post that in already available topic.

Edited by Senna
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Local movie content emby library, no strm content.

 

Edit:

Apple TV set to 1080SDR 50 with NO adjustments set to dynamic range or refresh

 

Edit 2:

App crashes only with mentioned movie linked in this topic. All other local movie content plays fine.

Edited by Senna
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Can we see the specifics for that item?

 

Screen shots of the detail page from the web app may lend a clue.

 

Thanks.

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Thanks, but I'm interested in all the metadata related to the item - including things like chapters and their titles etc.

 

Or, if you just want to look for yourself, scour all text information related to this item for anything containing an '&'...

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Where can I find this in server dashboard or do you mean this:

General
Unique ID                                : 7875308500032106540952907647103859843 (0x5ECBAAFE02C9F9ADE7296745690FC83)
Complete name                            : K:\Movies\Downfall (2004)\Downfall (2004).mkv
Format                                   : Matroska
Format version                           : Version 4 / Version 2
File size                                : 7.42 GiB
Duration                                 : 2 h 35 min
Overall bit rate mode                    : Variable
Overall bit rate                         : 6 850 kb/s
Movie name                               : Der Untergang  2004.Title0.BlurayRip
Encoded date                             : UTC 2017-05-16 03:16:28
Writing application                      : mkvmerge v9.9.0 ('Pick Up') 64bit
Writing library                          : libebml v1.3.4 + libmatroska v1.4.5

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 3 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 2 h 35 min
Bit rate mode                            : Variable
Bit rate                                 : 6 211 kb/s
Maximum bit rate                         : 18.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.125
Stream size                              : 6.73 GiB (91%)
Writing library                          : x264 core 104 r1683 62997d6
Encoding settings                        : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.25 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-4 / threads=6 / sliced_threads=0 / slices=4 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=3 / b_pyramid=1 / b_adapt=1 / b_bias=0 / direct=3 / weightb=1 / open_gop=2 / weightp=0 / keyint=24 / keyint_min=2 / scenecut=40 / intra_refresh=0 / rc_lookahead=24 / rc=2pass / mbtree=1 / bitrate=6211 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=18000 / vbv_bufsize=18000 / ip_ratio=1.40 / aq=1:1.00 / nal_hrd=vbr
Default                                  : Yes
Forced                                   : No

Audio
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Codec ID                                 : A_AC3
Duration                                 : 2 h 35 min
Bit rate mode                            : Constant
Bit rate                                 : 640 kb/s
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Bit depth                                : 16 bits
Compression mode                         : Lossy
Stream size                              : 710 MiB (9%)
Language                                 : German
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No

Text
ID                                       : 3
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Duration                                 : 2 h 31 min
Bit rate                                 : 39 b/s
Count of elements                        : 1122
Stream size                              : 44.1 KiB (0%)
Title                                    : English
Default                                  : Yes
Forced                                   : Yes

Menu
00:00:00.000                             : en:(01)00:00:00:000
00:05:00.000                             : en:(02)00:05:00:000
00:10:00.000                             : en:(03)00:10:00:000
00:15:00.000                             : en:(04)00:15:00:000
00:20:00.000                             : en:(05)00:20:00:000
00:25:00.000                             : en:(06)00:25:00:000
00:30:00.000                             : en:(07)00:30:00:000
00:35:00.000                             : en:(08)00:35:00:000
00:40:00.000                             : en:(09)00:40:00:000
00:45:00.000                             : en:(10)00:45:00:000
00:50:00.000                             : en:(11)00:50:00:000
00:55:00.000                             : en:(12)00:55:00:000
01:00:00.000                             : en:(13)01:00:00:000
01:05:00.000                             : en:(14)01:05:00:000
01:10:00.000                             : en:(15)01:10:00:000
01:15:00.000                             : en:(16)01:15:00:000
01:20:00.000                             : en:(17)01:20:00:000
01:25:00.000                             : en:(18)01:25:00:000
01:30:00.000                             : en:(19)01:30:00:000
01:35:00.000                             : en:(20)01:35:00:000
01:40:00.000                             : en:(21)01:40:00:000
01:45:00.000                             : en:(22)01:45:00:000
01:50:00.000                             : en:(23)01:50:00:000
01:55:00.000                             : en:(24)01:55:00:000
02:00:00.000                             : en:(25)02:00:00:000
02:05:00.000                             : en:(26)02:05:00:000
02:10:00.000                             : en:(27)02:10:00:000
02:15:00.000                             : en:(28)02:15:00:000
02:20:00.000                             : en:(29)02:20:00:000
02:25:00.000                             : en:(30)02:25:00:000
02:30:00.000                             : en:(31)02:30:00:000
02:35:00.000                             : en:(32)02:35:00:000
02:35:11.260                             : en:(33)02:35:11:260


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I mean the actual detail page in the web app that shows all the information about the movie including cast and chapter tiles etc.  Do you see any text anywhere on that page with an '&' in it?

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