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Cinema Mode Trailers Don't Play


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#1 Spaceboy ONLINE  

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Posted 14 January 2018 - 09:08 AM

with cinema mode on in the web client most trailers fail to play due to "no compatible streams". emby skips on to play the custom intro and the movie.



#2 Luke OFFLINE  

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Posted 14 January 2018 - 01:54 PM

Hi there, can we look at an example? please attach the information requested in how to report a media playback issue. thanks !



#3 pmac OFFLINE  

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Posted 03 February 2018 - 02:03 PM

@Luke, I'm also having an issue with cinema mode where my custom intro plays, but no trailers are playing (I have it set up to play 2 internet trailers before my custom intro). I'm not getting any errors though, and nothing stuck out to my (untrained) eye in the server log. I've attached the log anyway though.

 

 

Cinema Mode is enabled and set to play 2 new and upcoming trailers, as well as a custom intro:

5a75f8a43d5a8_CinemaMode.jpg

 

 

 

"Trailer" Channel access is enabled:

 

5a75f8fddf90e_ChannelAccess.jpg

 

Also, I currently have v1.1.2.0 of the Trailers plugin installed.

Attached Files



#4 Luke OFFLINE  

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Posted 03 February 2018 - 02:07 PM

Try unchecking some of those Cinema mode filters

#5 pmac OFFLINE  

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Posted 03 February 2018 - 02:15 PM

I've tried unchecking all the filters, as well as checking all the different sources, it doesn't seem to change anything, no matter which boxes are checked/unchecked.

Trailers play fine from the channel in ET and the web app, just not in Cinema mode (regardless of which app I'm using).



#6 Luke OFFLINE  

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Posted 03 February 2018 - 06:26 PM

Remember that it also has to be enabled in the app that you're using it from.



#7 kendoman96 OFFLINE  

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Posted 19 July 2018 - 02:11 PM

Hey Luke!

I am also having the same issues as pmac except I'm using archlinux. I'm usually pretty good at diagnosing this stuff myself however I am left scratching my head. I have 3 logs and a screenshot attached to this. I see where my intro stops playing but then it just goes right into playing the movie.

On an unrelated note that screenshot shows like a bunch of random ffmpeg processes that run even though no media is being watched. Not sure if thats normal lol

Attached Files


Edited by kendoman96, 19 July 2018 - 02:12 PM.


#8 Luke OFFLINE  

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Posted 19 July 2018 - 02:14 PM

Hi, please update to Emby Server 3.5, run a library scan, and then let's re-evaluate. thanks !



#9 kendoman96 OFFLINE  

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Posted 21 July 2018 - 03:38 PM

Hey Luke!

Has emby 3.5.x been released for archlinux? Pacman is only seeing "Packages (1) emby-server-3.4.1.0-1"

 

yaourt sees the beta 3.6.x but I'd rather not run a beta version for stability reasons.

~~~

1 community/emby-server 3.4.1.0-1 [installed]
    Bring together your videos, music, photos, and live television
2 aur/emby-server-beta 3.6.0.2-1 (4) (0.38)
    Bring together your videos, music, photos, and live television

~~~

 
 
 
Also I just added a movie recently, went to play it and two trailers played! however they both froze after about 5 seconds. Closing and re-opening the stream played another two trailers! Then I tried another movie and no trailers. Then I tried the original movie and no trailers yet again ¯\_(ツ)_/¯

I'll attach the pertinent logs

Any thoughts? 

Attached Files



#10 Luke OFFLINE  

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Posted 21 July 2018 - 05:22 PM

It should be, yes. @alucryd can confirm. Thanks.



#11 miniliQuid OFFLINE  

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Posted 02 November 2018 - 06:18 PM

Do you need trailer plugin for the cinema mode plugin to work?
Or will the Cinema plugin just stream trailers from youtube before the movie starts?
So far I haven't been able to get it to work either just yet.

 

Tried without the 2 filters, now I have the parental filter back on.

Either way, same problem, movie just starts without trailers.
No custom intro so that isn't the problem either.



#12 Luke OFFLINE  

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Posted 03 November 2018 - 12:41 PM

Yes you need the trailer plugin. Thanks.

#13 mcarrosquilla OFFLINE  

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Posted 10 February 2019 - 08:15 PM

Did you guys ever come up with a solution for this one?   I have the same issue on version 4.0.1.0



#14 HUB OFFLINE  

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Posted 13 February 2019 - 05:01 AM

Same Issue. No trailers playing



#15 jdotero OFFLINE  

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Posted 13 February 2019 - 10:57 PM

I too am having the same issue -- trailers do not play before my "main feature".  Cinema mode worked fine before I upgraded to v 4.x.  Now it does not work.  I have tried un-installing and re-installing both the the "Trailers" plugin and the "Cinema Mode" plugin to no avail.  My custom intros seem to be working (although the selection always seems to be the same custom trailer rather than selecting one at random).  I haven't really looked through the logs too much as they are quite large.  If anyone can tell me what to look for, I can grep for that.


Edited by jdotero, 13 February 2019 - 11:14 PM.


#16 Happy2Play OFFLINE  

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Posted 14 February 2019 - 05:34 AM

There are several topics on this and it is being looked into.



#17 miniliQuid OFFLINE  

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Posted 14 February 2019 - 12:04 PM

I totally forgot I posted here a while ago.

Was before the big server update though.

Fixed itself after a week, maybe 2 weeks (server update perhaps?).

Wasn't paying attention to it since the feature doesn't add too much of interest for me (disabled on my own account currently).

 

My post was from November though...

Also have no specifics so the information is probably not of much use.

 

PS: rebooting emby, or server didn't help with it, that much I do know.


Edited by miniliQuid, 14 February 2019 - 12:05 PM.


#18 abescalamis OFFLINE  

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Posted 20 February 2019 - 02:07 PM

Cinema mode is not working since I updated the server

Attached Files

  • Attached File  Log.rtf   291.05KB   0 downloads

Edited by abescalamis, 20 February 2019 - 02:37 PM.


#19 Happy2Play OFFLINE  

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Posted 20 February 2019 - 02:13 PM

Cinema mode is not working since I updated the server

 

Merged topic



#20 kendoman96 OFFLINE  

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Posted 22 February 2019 - 01:30 AM

This is happening for me also, version 4.0.2.0. I recall there was an issue with the newest version of ffmpeg so I'm still running 4.0.2-7. Should we update to 4.1.1-1?






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