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Subtitle download failes


akandemir90
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Go to solution Solved by Luke,

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Hi,

 

I have a Emby Server on my Synology DS918+. I am really happy with Emby and also have Premiere. Almost everything works perfect including transcoding.

 

 

I only have problems with downloading subtitles. If i search for a subtitle (for example Modern Family) Emby finds the correct subtitle, but if I press download it failes.

 

 

I have copied the following error repport from the logging. What seems to be the problem?

 

 

 

2018-01-04 18:44:23.729 Error App: Error downloading subtitles
    *** Error Report ***
    Version: 3.2.50.0
    Command line: /var/packages/EmbyServer/target/server/MediaBrowser.Server.Mono.exe -package synology -programdata /var/packages/EmbyServer/target/var -ffmpeg /var/packages/EmbyServer/target/ffmpeg/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/ffmpeg/bin/ffprobe -restartpath /var/packages/EmbyServer/scripts/restart
    Operating system: Unix 4.4.15.0
    64-Bit OS: True
    64-Bit Process: True
    User Interactive: False
    Mono: 5.2.0.224 (tarball Mon Sep 25 18:34:32 CST 2017)
    Processor count: 4
    Program data path: /var/packages/EmbyServer/target/var
    Application directory: /volume1/@appstore/EmbyServer/releases/v3.2.50.0
    System.IO.DirectoryNotFoundException: Could not find a part of the path "/var/packages/EmbyServer/target/var/metadata/library/8d/8df5fde262c83039585b4fb8f84cd287/Modern Family - S09E01 - Lake Life Bluray-1080p LION.dut.srt".
      at MediaBrowser.Providers.Subtitles.SubtitleManager+<TrySaveToFiles>d__18.MoveNext () [0x001bb] in <ac361c26e5084feeaa1d0d745c9b0949>:0
    --- End of stack trace from previous location where exception was thrown ---
      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <d31cad56a57f4677b3b2262d472abcad>:0
      at MediaBrowser.Providers.Subtitles.SubtitleManager+<DownloadSubtitles>d__17.MoveNext () [0x0038c] in <ac361c26e5084feeaa1d0d745c9b0949>:0
    --- End of stack trace from previous location where exception was thrown ---
      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <d31cad56a57f4677b3b2262d472abcad>:0
      at MediaBrowser.Api.Subtitles.SubtitleService+<>c__DisplayClass15_0+<<Post>b__0>d.MoveNext () [0x00099] in <7721b0168c2c40f7a8c10788284a3429>:0
    System.IO.DirectoryNotFoundException
      at MediaBrowser.Providers.Subtitles.SubtitleManager+<TrySaveToFiles>d__18.MoveNext () [0x001bb] in <ac361c26e5084feeaa1d0d745c9b0949>:0
    --- End of stack trace from previous location where exception was thrown ---
      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <d31cad56a57f4677b3b2262d472abcad>:0
      at MediaBrowser.Providers.Subtitles.SubtitleManager+<DownloadSubtitles>d__17.MoveNext () [0x0038c] in <ac361c26e5084feeaa1d0d745c9b0949>:0
    --- End of stack trace from previous location where exception was thrown ---
      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <d31cad56a57f4677b3b2262d472abcad>:0
      at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <d31cad56a57f4677b3b2262d472abcad>:0
      at MediaBrowser.Api.Subtitles.SubtitleService+<>c__DisplayClass15_0+<<Post>b__0>d.MoveNext () [0x00099] in <7721b0168c2c40f7a8c10788284a3429>:0
 

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