keep getting kicked out of app..

[andyblac644 69]

.. and when I try to reopen it says error signing in, what wrong ?, I'm using Emby connect as I I have access to a few mates server shares, but I'm kicked out of my server.

 

The only way I can get back in is too uninstall the app and reconnect via pin on emby connect.

 

please help.

Andy.

[Luke 40082]

Hi, can you please describe this in more detail. What does "kicked out of app" mean? When does this happen, and what are you doing at the time? Thanks.

[andyblac644 69]

I can be watching a tv episode, it freezes, then a message comes up say something like "oops, something went wrong..." I press ok it return on emby home screen with thumbnails missing, just empty boxes where they should be, if I force quite the app, to relaunch it, I then get screen saying problem signing in pressing ok just give a never endless spinner this is on brand new Apple TV 4K.

 

 

I have auto sign in enabled as well, so I don't have to keep choosing a user.

Edited January 3, 2018 by andyblac644

[andyblac644 69]

could it be that emby server is getting hammered with shield playing status (shield is NOT in use atm).

Log.txt.zip

[andyblac644 69]

ok, more info, if I don't use the option "Auto login as user", the app starts ok, and I do not get the "error logging in" screen, but I have to choose a server each time I start the app, so it seem the issue is with the auto login option.

Edited January 3, 2018 by andyblac644

[Luke 40082]

could it be that emby server is getting hammered with shield playing status (shield is NOT in use atm).

 

Maybe. at the very least, it's certainly not helping. @@ebr is already aware and looking into it.