jacotec 7 Posted December 30, 2017 Share Posted December 30, 2017 Hi, I've put a home video on my Emby server which was processed by Adobe Premiere Pro. I've exported it to H264 as an mp4 video. It plays well in the web server, but as we want to watch it on our TV via the Apple TV I just get the error message: "This content cannot be played because its format is not compatible with Appe TV" Any idea how to solve this? H264 should be fine for ATV, and if not Emby should transcode it! Here's the media information from the Emby Web interface: Video Codec: H264 Codec tag: avc1 AVC: Yes Profil: High Level: 31 Auflösung: 720x576 Seitenverhältnis: 175:96 Anamorph: No Interlaced: No Framerate: 25 Bitrate: 5022 kbps Bit-Tiefe: 8 bit Pixelformat: yuv420p Ref Frames: 1 NAL: 4 Title: 480P H264 Link to comment Share on other sites More sharing options...
Luke 37064 Posted December 30, 2017 Share Posted December 30, 2017 Is there no audio track? Can you attach the full media info from the web app? Yes we should probably transcode it. The tricky part is figuring out how to make that decision. Link to comment Share on other sites More sharing options...
jacotec 7 Posted December 30, 2017 Author Share Posted December 30, 2017 Is there no audio track? Can you attach the full media info from the web app? Yes we should probably transcode it. The tricky part is figuring out how to make that decision. Hi Luke, yes, it is: Audio Sprache: eng Codec: AAC Codec tag: mp4a Profil: LC Darstellung: stereo Kanäle: 2 ch Bitrate: 317 kbps Sample-Rate: 48000 Hz Voreinstellung: Yes Title: Eng AAC stereo Default I'll send you a link via PN where you can download the video for a check. Link to comment Share on other sites More sharing options...
Luke 37064 Posted December 31, 2017 Share Posted December 31, 2017 Great, thanks. Link to comment Share on other sites More sharing options...
notkaa 1 Posted December 31, 2017 Share Posted December 31, 2017 I've the same problem since the last update. The same movie play well after the update and now is block by this message. The solution I found is to use the subtitle, audio selection button and here it play well Link to comment Share on other sites More sharing options...
Luke 37064 Posted December 31, 2017 Share Posted December 31, 2017 @@notkaa did you read this thread? Because that sounds completely unrelated. Best thing to do is see how to report a problem: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks ! Link to comment Share on other sites More sharing options...
notkaa 1 Posted January 2, 2018 Share Posted January 2, 2018 Excuse me @@Luke for my mistake but for me the problem is very similar... Anyway, I will make another thread. Link to comment Share on other sites More sharing options...
Luke 37064 Posted January 2, 2018 Share Posted January 2, 2018 Great, thanks. Link to comment Share on other sites More sharing options...
Luke 37064 Posted January 2, 2018 Share Posted January 2, 2018 As for @@jacotec, there are no characteristics in the file that I can see that can tell us this should be transcoding, so this will have to rely on our ability to automatically switch to transcoding when direct play fails. We haven't yet added that to Apple TV, but we will be in the near future. Thanks. Link to comment Share on other sites More sharing options...
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