NYRANGERS423 2 Posted December 26, 2017 Share Posted December 26, 2017 So I have a smasung smart tv in my home, and i can download the app to the tv and setup connecting to my server just fine. When I go over to a family members house I use there Samsung Smart TV and the app downloads just fine but when I try connecting to my server it can not connect. I use emby connect on the tv and it shows that there is a server to choose from. I click it and after a few seconds of loading it says it couldn't connect to the server. Is this because the smart tv app only works for in network servers? Any help is help full. Thank you! Link to post Share on other sites
SamES 393 Posted December 26, 2017 Share Posted December 26, 2017 This sounds like a port forwarding issue. Do you have the correct port open in your router for forwarding? Link to post Share on other sites
Luke 25328 Posted December 26, 2017 Share Posted December 26, 2017 hi @@NYRANGERS423, in addition to that question, i would suggest checking out our Connection Troubleshooter. Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks ! Link to post Share on other sites
NYRANGERS423 2 Posted December 26, 2017 Author Share Posted December 26, 2017 (edited) Hello, thanks for the relies. So I did look at the troubleshooter. The internal connections work and the External connections also do work on browsers, the android emby app, and IOS. The app on the Samsung smart TV can not connect while away from home. My ports are also forwarded for the external connection. I do use https and I do have a certificate. I think I am going to try a external http connection and see where this takes me. Any more ideas? Also one more question, If I am in the emby app on the smart TV I use emby connect to find the server, could it be looking for a http connection instead of a https? Edited December 26, 2017 by NYRANGERS423 Link to post Share on other sites
Luke 25328 Posted December 26, 2017 Share Posted December 26, 2017 Yea I would try http. What kind of SSL cert are you using? You need to make sure you're using a cert that Samsung will trust because there's no way for us to override that. I'm guessing that's probably the issue. Thanks. Link to post Share on other sites
NYRANGERS423 2 Posted December 26, 2017 Author Share Posted December 26, 2017 I use currently SSLs.com to get a Certificate. I used previously sslforfree but some sites still didn't trust it, so that is why I switched over. Do you know of a better SSL certificate solution that is more widely trusted? Link to post Share on other sites
Luke 25328 Posted December 26, 2017 Share Posted December 26, 2017 LetsEncrypt generally seems to just work. Link to post Share on other sites
mlapointe 3 Posted January 28, 2018 Share Posted January 28, 2018 I have a letsencrypt cert and my samsung tv is failing to connect as well. and the rest of my clients are working fine with it. Link to post Share on other sites
Luke 25328 Posted January 29, 2018 Share Posted January 29, 2018 Interesting, thanks. Perhaps Samsung doesn't consider them trusted yet. Link to post Share on other sites
NYRANGERS423 2 Posted January 29, 2018 Author Share Posted January 29, 2018 Hey everyone, I am back I am still trying to get the Samsung tv to work correctly. I am now using SSLs.com to get my certificate. It is about $9 for 3 years which I don't think is bad at all. I found that using this certificate instead gets almost all my browser and devices to work just not the Samsung tv. If I get any more answer about the Samsung tv certificate issue I will pass it along. If anyone needs help with SSLs.com just let me know I can try to help. 1 Link to post Share on other sites
Luke 25328 Posted January 29, 2018 Share Posted January 29, 2018 Is the certificate IP bound or is it a TLS Certificate with SNI extension? Interesting read here: https://arstechnica.com/gadgets/2017/04/samsungs-tizen-is-riddled-with-security-flaws-amateurishly-written/ Link to post Share on other sites
mlapointe 3 Posted January 29, 2018 Share Posted January 29, 2018 Its associated with a hostname. And I've also been having issues with clients not connecting over SSL. Chromecast Ultra is the only one I've has success with using SSL. The iPhone app works The Amazon Fire TV does not. Apple TV has issues as well Older chromecasts seem to have issues as well. Link to post Share on other sites
Luke 25328 Posted January 29, 2018 Share Posted January 29, 2018 They must be rejecting the cert. It's really the only explanation. Link to post Share on other sites
NYRANGERS423 2 Posted February 1, 2018 Author Share Posted February 1, 2018 Question: Is there a reason why Emby uses the format .pfx for its certificates? Link to post Share on other sites
Luke 25328 Posted February 1, 2018 Share Posted February 1, 2018 That's just what we happened to start with. Link to post Share on other sites
mlapointe 3 Posted February 1, 2018 Share Posted February 1, 2018 I'd like to see more apps have direct letsencrypt functionality. Check to see if its installed, use existing certs or create new ones. 1 Link to post Share on other sites
ddywz 1 Posted March 7, 2018 Share Posted March 7, 2018 I'm having the same issue. I was able to download the emby app on this Samsung smart TV 2013. When I go to connect to server it spins for about 2 mins and then says cannot connect to server. From same network my android phone can connect fine over SSL using the self created certificate. Are you saying Samsung won't allow SSL connections with self created certificates? Link to post Share on other sites
Luke 25328 Posted March 7, 2018 Share Posted March 7, 2018 I'm having the same issue. I was able to download the emby app on this Samsung smart TV 2013. When I go to connect to server it spins for about 2 mins and then says cannot connect to server. From same network my android phone can connect fine over SSL using the self created certificate. Are you saying Samsung won't allow SSL connections with self created certificates? hi @@ddywz. You need a trusted cert. There is no way for us to force the Samsung app to accept a self-signed cert. Link to post Share on other sites
ddywz 1 Posted March 15, 2018 Share Posted March 15, 2018 Looks like, I tested it today without SSL using port 8096 and all works fine. I will have to get a cert then and see how it goes. Thanks Luke! Link to post Share on other sites
Luke 25328 Posted March 15, 2018 Share Posted March 15, 2018 Thanks for the feedback. Link to post Share on other sites
nanoman1996 0 Posted March 31, 2018 Share Posted March 31, 2018 Can someone please Invite me and send me a server. anthonyrussellnano@.com or anthony_russell77@yahoo Link to post Share on other sites
Luke 25328 Posted March 31, 2018 Share Posted March 31, 2018 Can someone please Invite me and send me a server. anthonyrussellnano@.com or anthony_russell77@yahoo Hi, please check out our quick start guide to learn how to get started with Emby: https://github.com/MediaBrowser/Wiki/wiki/Quick%20start Thanks ! Link to post Share on other sites
Darkjeje 11 Posted August 26, 2018 Share Posted August 26, 2018 Hello, I use this thread because I think I have the same problem, but I am not sur. My father have a Samsung TV, model UE32F5300AW, and in a long time ago, I have installed Emby with this link https://emby.media/community/index.php?/topic/9869-samsung-smart-tv-app-install-instructions/?p=277345 He can play movie, but many month later, it was broke, I don't have the date. When he click on the app, she launches and displays the background image of emby and then nothing, no message. Yesterday I delete the emby's app, and I install it again. When I lunch the apps, she asks me the IP adress or the domain name. I test with my IP adresse with 8920 for https or with nothing for http (8096), with my domain with and without the :8920 port and it was the same. When I click OK, I have a message : "please wait" many seconds and nothing. The app doesn't speak to https access so I think it is impossible to connect in https. Can you confirme me ? And I think is it that the problem of my father. A few month ago I decided to creat and install a certificat lets'encrypt for the access of Emby, and I think it is that whose stop the access of my father. what can I do to make it work for him ? With or without https,... ? Thank you for your help !!! Link to post Share on other sites
FrostByte 2511 Posted August 26, 2018 Share Posted August 26, 2018 Correct, cmcg never implemented https before stopping development of the app. Was your father connected to your sever when it was working, or was he using his own? Link to post Share on other sites
Darkjeje 11 Posted August 27, 2018 Share Posted August 27, 2018 (edited) He was connected with my server. He don't have any server. How to make it connect to my server ? Is there an option on the server allowing the connection in http for those not supporting https ? Is there another application for our TV ? Edited August 27, 2018 by Darkjeje Link to post Share on other sites
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