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File not available error

markdj

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markdj

markdj   48

Posted
Posted

Hi,

 

I'm getting the following error while playing a file, specifically this file listed below. The others seem to work fine. Playing it through Emby directly (web browser doesn't give any problems).

 

Could anyone give me a hand fixing this please?

 

The log file:

 

"Application version: 3.2.36.0

http://localhost:8096/emby/videos/41a1204ec16de0d76c47cfc83b8987d0/hls1/main/0.ts?DeviceId=5cdc32603e743310cdee46e41aa2e3162d9f4689&MediaSourceId=41a1204ec16de0d76c47cfc83b8987d0&VideoCodec=h264&AudioCodec=mp3,aac&AudioStreamIndex=1&VideoBitrate=139808000&AudioBitrate=192000&PlaySessionId=91cfb2e9821343ac8505251611c4aa16&api_key=52a1b803d3a84f47a79001e6d9b29239&CopyTimestamps=false&TranscodingMaxAudioChannels=2&EnableSubtitlesInManifest=false&Tag=f06c89913735178328104e6943a37fe7&RequireAvc=true&RequireNonAnamorphic=false&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&h264-profile=high,main,baseline,constrainedbaseline&h264-level=51&h264-deinterlace=true

{"Protocol":"File","Id":"41a1204ec16de0d76c47cfc83b8987d0","Path":"F:\\Extracted\\Series\\The Graham Norton Show\\Season 22\\The.Graham.Norton.Show.S22E11.HDTV.x264-FTP.mkv","Type":"Default","Container":"mkv,webm","Name":"720P/H264/AC3","IsRemote":false,"ETag":"f06c89913735178328104e6943a37fe7","RunTimeTicks":27115000000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"SupportsProbing":true,"RequiresLooping":false,"VideoType":"VideoFile","MediaStreams":[{"Codec":"h264","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/100","NalLengthSize":"4","IsInterlaced":false,"IsAVC":true,"BitRate":3174887,"BitDepth":8,"RefFrames":1,"IsDefault":true,"IsForced":false,"Height":720,"Width":1280,"AverageFrameRate":50,"RealFrameRate":50,"Profile":"High","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"PixelFormat":"yuv420p","Level":41,"IsAnamorphic":false},{"Codec":"ac3","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/48000","DisplayTitle":"Eng Dolby Digital stereo Default","IsInterlaced":false,"ChannelLayout":"stereo","BitRate":192000,"Channels":2,"SampleRate":48000,"IsDefault":true,"IsForced":false,"Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0,"IsAnamorphic":false},{"Codec":"srt","DisplayTitle":"Und","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":2,"IsExternal":true,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":"F:\\Extracted\\Series\\The Graham Norton Show\\Season 22\\The.Graham.Norton.Show.S22E11.HDTV.x264-FTP.srt","IsAnamorphic":true}],"Formats":[],"Bitrate":3366887,"RequiredHttpHeaders":{}}

User policy for Mark: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True

C:\Users\Mark\AppData\Roaming\Emby-Server\ffmpeg\ffmpeg.exe -noaccurate_seek -f matroska,webm -i file:"F:\Extracted\Series\The Graham Norton Show\Season 22\The.Graham.Norton.Show.S22E11.HDTV.x264-FTP.mkv" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -copyts -vsync -1 -codec:a:0 libmp3lame -ac 2 -ab 192000 -f segment -max_delay 5000000 -avoid_negative_ts disabled -start_at_zero -segment_time 6 -individual_header_trailer 0 -break_non_keyframes 1 -segment_format mpegts -segment_list_type m3u8 -segment_start_number 0 -segment_list "C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c64.m3u8" -y "C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c64%d.ts"

ffmpeg version N-89515-g387ee1d6aa Copyright © 2000-2017 the FFmpeg developers
built with gcc 7.2.0 (GCC)
configuration: --enable-gpl --enable-version3 --enable-sdl2 --enable-bzlib --enable-fontconfig --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libfreetype --enable-libmp3lame --enable-libopenjpeg --enable-libopus --enable-libshine --enable-libsnappy --enable-libsoxr --enable-libtheora --enable-libtwolame --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libzimg --enable-lzma --enable-zlib --enable-gmp --enable-libvidstab --enable-libvorbis --enable-amf --enable-cuda --enable-cuvid --enable-d3d11va --enable-nvenc --enable-dxva2 --enable-avisynth --enable-libmfx
libavutil 56. 6.100 / 56. 6.100
libavcodec 58. 8.100 / 58. 8.100
libavformat 58. 3.100 / 58. 3.100
libavdevice 58. 0.100 / 58. 0.100
libavfilter 7. 7.100 / 7. 7.100
libswscale 5. 0.101 / 5. 0.101
libswresample 3. 0.101 / 3. 0.101
libpostproc 55. 0.100 / 55. 0.100
Input #0, matroska,webm, from 'file:F:\Extracted\Series\The Graham Norton Show\Season 22\The.Graham.Norton.Show.S22E11.HDTV.x264-FTP.mkv':
Metadata:
encoder : mkv2rls x264-tv version built on 2016.10.12
Duration: 00:45:11.50, start: 0.000000, bitrate: 3174 kb/s
Stream #0:0(eng): Video: h264 (High), yuv420p(progressive), 1280x720, SAR 1:1 DAR 16:9, 50 fps, 50 tbr, 1k tbn, 100 tbc (default)
Stream #0:1(eng): Audio: ac3, 48000 Hz, stereo, fltp, 192 kb/s (default)
Stream mapping:
Stream #0:0 -> #0:0 (copy)
Stream #0:1 -> #0:1 (ac3 (native) -> mp3 (libmp3lame))
Press [q] to stop, [?] for help
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c640.ts' for writing
Output #0, segment, to 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c64%d.ts':
Metadata:
encoder : Lavf58.3.100
Stream #0:0: Video: h264 (High), yuv420p(progressive), 1280x720 [sAR 1:1 DAR 16:9], q=2-31, 50 fps, 50 tbr, 90k tbn, 50 tbc (default)
Stream #0:1: Audio: mp3 (libmp3lame), 48000 Hz, stereo, fltp, 192 kb/s (default)
Metadata:
encoder : Lavc58.8.100 libmp3lame
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c64.m3u8.tmp' for writing
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c641.ts' for writing
frame= 359 fps=0.0 q=-1.0 size=N/A time=00:00:07.34 bitrate=N/A speed=14.6x
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c64.m3u8.tmp' for writing
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c642.ts' for writing
frame= 665 fps=662 q=-1.0 size=N/A time=00:00:13.48 bitrate=N/A speed=13.4x
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c64.m3u8.tmp' for writing
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c643.ts' for writing
frame= 1023 fps=680 q=-1.0 size=N/A time=00:00:20.40 bitrate=N/A speed=13.6x
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c64.m3u8.tmp' for writing
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c644.ts' for writing
frame= 1344 fps=670 q=-1.0 size=N/A time=00:00:27.04 bitrate=N/A speed=13.5x
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c64.m3u8.tmp' for writing
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c645.ts' for writing
frame= 1713 fps=683 q=-1.0 size=N/A time=00:00:34.24 bitrate=N/A speed=13.7x
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c64.m3u8.tmp' for writing
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c646.ts' for writing
[segment @ 000001eb1a13d000] Opening 'C:\Users\Mark\AppData\Roaming\Emby-Server\transcoding-temp\eada27d87bee353e2d13ff1966e64c64.m3u8.tmp' for writing
frame= 1855 fps=677 q=-1.0 Lsize=N/A time=00:00:37.15 bitrate=N/A speed=13.6x
video:19220kB audio:871kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: unknown"

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Luke Emby Team

Luke   37063

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Posted

hi there, for starters i would suggest installing the latest version of emby server from the website, on top of your existing version. thanks !

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markdj

markdj   48

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http://paste.ubuntu.com/26240272

 

Problem still exists. I tried resetting the database and it helped for a few shows, but at least one other show (Grey's Anatomy) still doesn't work and returns the 'file not available' error.

Playing directly through the web interface gives me no problems.

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Angelblue05

Angelblue05   4130

Posted
Posted (edited)

The webclient is not a good reference in this situation. The issue is Kodi cannot find your files using the paths provided by Emby.

smb://x.x.x.10/Maxime/Series/Grey's Anatomy/Season 14/Grey's Anatomy - 14x04 - Ain't That a Kick in the Head.mkv

Is this valid? You can compare to what Kodi would expect via kodi > addons > install add-on from zip > smb > navigate to your files, compare the path displayed. Make it match if it doesn't match.

Since you are using native playback, you'll need to repair your database or just reset to update the paths, if that was the issue.

Edited by Angelblue05
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markdj

markdj   48

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Hi, it is valid actually. But I noticed Emby randomly just doesn't work for some series. Sometimes I repair and one works again, but a different one doesn't. There's no logic to it. They all used to work before

.

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Angelblue05

Angelblue05   4130

Posted
Posted (edited)

You have a client timeout setup for samba connections in your advancedsettings, could it be possible it's going idle and then Kodi can't find your content?

 

Are you able to navigate from kodi addons > install from zip > navigate to your content without an issue? Does that make it work within your library if you do that?

Edited by Angelblue05
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markdj

markdj   48

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I can navigate to the folders just fine, no problems there. But I don't see any samba setting in my advancedsettings file?

 

I've tried resharing the folder (and changing the rights), I've tried resetting and reparing the database multiple times but no luck. The damn thing just doesn't want to play the files.

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Angelblue05

Angelblue05   4130

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Posted (edited)

I looked a bit quickly, the samba setting seems to be part of the default advancedsettings.

I'd say, maybe it's this add-on interfering (service.autosubs)? Try disabling it and restarting Kodi to be safe. Does it help any?

18:51:59.247 T:1729098656   ERROR: EXCEPTION Thrown (PythonToCppException) : -->Python callback/script returned the following error<--
                                             - NOTE: IGNORING THIS CAN LEAD TO MEMORY LEAKS!
                                            Error Type: <type 'exceptions.RuntimeError'>
                                            Error Contents: XBMC is not playing any media file
                                            Traceback (most recent call last):
                                              File "/storage/.kodi/addons/service.autosubs/default.py", line 119, in onPlayBackStarted
                                                totalTime = xbmc.Player().getTotalTime()
                                            RuntimeError: XBMC is not playing any media file
                                            -->End of Python script error report<--

I can confirm Kodi actually sees your file, so the path provided by emby for kodi is correct.

18:51:57.419 T:1961656784  NOTICE: VideoPlayer: Opening: smb://x.10/Series/Line Of Duty/Season 3/Line.of.Duty.S03E05.720p.HDTV.x264-fov.mkv
18:51:57.419 T:1961656784 WARNING: CDVDMessageQueue(player)::Put MSGQ_NOT_INITIALIZED
18:51:57.420 T:1249797024  NOTICE: Creating InputStream
18:51:58.109 T:1249797024  NOTICE: Creating Demuxer
18:51:58.133 T:1249797024  NOTICE: Opening stream: 0 source: 256
18:51:58.134 T:1249797024  NOTICE: Creating video codec with codec id: 28
18:51:58.160 T:1249797024  NOTICE: Creating video thread
18:51:58.161 T:1249797024  NOTICE: Opening stream: 1 source: 256
18:51:58.161 T:1519383456  NOTICE: running thread: video_thread
18:51:58.161 T:1249797024  NOTICE: Finding audio codec for: 86019
18:51:58.161 T:1249797024  NOTICE: Creating audio thread
18:51:58.204 T:1502606240  NOTICE: running thread: CVideoPlayerAudio::Process()
18:51:58.211 T:1502606240  NOTICE: Creating audio stream (codec id: 86019, channels: 2, sample rate: 48000, pass-through)
18:51:58.254 T:1961656784  NOTICE: Display resolution ADJUST : 1920x1080 (1920x1080) @ 50.00 - Full Screen (26) (weight: 0.000)
18:51:58.502 T:1961656784  NOTICE: VideoPlayer: OnLostDisplay received
18:51:58.717 T:1961656784  NOTICE: VideoPlayer: OnResetDisplay received
18:51:58.947 T:1961656784  NOTICE: CVideoPlayer::CloseFile()
18:51:58.947 T:1961656784  NOTICE: VideoPlayer: waiting for threads to exit
18:51:58.950 T:1712321440  NOTICE: EMBY.kodimonitor -> Method: Player.OnPlay Data: {"item":{"id":999,"type":"episode"},"player":{"playerid":1,"speed":1}}
18:51:58.952 T:1712321440  NOTICE: EMBY.kodimonitor -> kodi_id: 999 item_type: episode
Edited by Angelblue05
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markdj

markdj   48

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I have disabled it and rebooted it but it didn't work unfortunately.

 

It worked fine again a few days ago (after a few resets) but now it stopped working again for some shows (random). I think it might be the metadata refresh, which I did 1 or 2 days ago.

Movies seem to give no problems (but I have quite a few so I'm not entirely sure), and I haven't refreshed the metadata of those.

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Angelblue05

Angelblue05   4130

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Posted

Well, I'm not familiar with your setup, but if direct paths are giving you such difficulty, why not use http paths instead? Change the playback mode to addon, in the addon settings and reset/resync. The server provides the file to Kodi, as is, so that Kodi doesn't need to find your files...

 

 

Sent from my iPhone using Tapatalk

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