Errors loading video

[EricE 2]

Log attached.  This was working well but I think I messed up something on my machine.  Perhaps the attached logs can tell someone what I need to fix to make this work again.

I would post a ffmpeg log but it didn't create when when the file errors out.  See attached.

Any help you can provide is appreciated.  I have been working around the problem by using Blue Neon emby which still gets an error but then moves past it to play the content.  

 

The file it errors out on is "Vorugal  Critical Role RPG Show Episode 71.mp4"

 

Thanks again.

EmbyLog02.txt

Edited December 16, 2017 by EricE

[ebr 15653]

Hi.  There are no logs on your post.

[EricE 2]

My bad.  It is there now.

[ebr 15653]

Exactly what happens when it "errors out"?

[EricE 2]

I get "Video Error"

msg: An unexpected problem (but not server timeout or HTTP error) has been detected.

 

with an ok button.

[Luke 40022]

hi there @@EricE, can you please try installing the latest version of emby server from the website, on top of your existing version? thanks !

[EricE 2]

Same issue after installing Version 3.2.50.0

Log attached.

EmbyLog03.txt

[Luke 40022]

Ok, can you also submit a Roku log? You can learn how to do that towards the bottom of here:

 

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !

[EricE 2]

Log Sent, 12/17/2017 at 9:36 am (problem occurred within 2 minutes of that).

Problem: tried to play a video and it froze half way through the loading bar.  

User: Eric

Server: DESKTOP-SNBAOHJ

Media with issue: "Vorugal  Critical Role RPG Show Episode 71.mp4"

[ebr 15653]

Log Sent, 12/17/2017 at 9:36 am (problem occurred within 2 minutes of that).

Problem: tried to play a video and it froze half way through the loading bar.  

User: Eric

Server: DESKTOP-SNBAOHJ

Media with issue: "Vorugal  Critical Role RPG Show Episode 71.mp4"

 

Thanks.  Unfortunately, didn't say much except we tried to play it twice and both failed.

 

Can you supply this video for us to test with?  You could PM me a dropbox link.

 

Thanks.