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.ASS subtitles not rendering


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#1 Yvese OFFLINE  

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Posted 12 November 2017 - 05:00 PM

I'm using the Emby app on my KS8000 TV. .

 

.ASS subtitles do not render and instead defaults to what looks like SRT. Playing the file through USB renders the subtitles correctly.



#2 Luke OFFLINE  

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Posted 12 November 2017 - 05:01 PM

Hi there, please try again with the next release of the app, which should hopefully be very soon. Thanks !


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#3 Yvese OFFLINE  

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Posted 12 November 2017 - 10:31 PM

Hi there, please try again with the next release of the app, which should hopefully be very soon. Thanks !

I'm guessing that release will be with the next firmware update? If so I think that's around the end of the month. I'll post back if it's fixed or not by then. Thanks.



#4 Yvese OFFLINE  

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Posted 05 January 2018 - 03:02 PM

So it's been 2 months.. app still has not updated for me. I have auto update turned on in my apps menu. This has been the case for my 65KS8000 and 49KS8000.



#5 Luke OFFLINE  

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Posted 05 January 2018 - 03:03 PM

We are working on getting an update through the store approval process. Thanks.



#6 arvesu OFFLINE  

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Posted 17 September 2019 - 01:20 AM

Any update on this?



#7 Luke OFFLINE  

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Posted 17 September 2019 - 01:37 AM

Any update on this?

 

Yes, updates have been released. If you're having an issue, please see how to report a media playback issue and we're happy to help. Thanks !



#8 arvesu OFFLINE  

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Posted 05 October 2019 - 06:49 PM

Hi. Anyway, im having issues with .ass subtitles when watching some anime. Some dialogues are not being shown whenever there are background images being translated. Btw, i am using a synology nas and samsung MU8000 TV.

Sample: 

Using emby app on samsung mu8000

5d991c1a763ab_Webpnetresizeimage.jpg

 

 

But using DS video app on same tv, dialogues are still shown as expected. 

5d991c7a1dc4b_Webpnetresizeimage1.jpg

 

 

 

Attached Files



#9 Luke OFFLINE  

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Posted 07 October 2019 - 01:04 PM

Hi, the Tizen video player suppors ass/ssa subtitles, but only rendering them with plain text. I'm guessing the DS video app is probably transcoding them on their server, which we could do as well, but most users like to avoid that.

 

We are looking into our own rendering options for a future update. @SamES

 

Thanks.


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#10 SamES OFFLINE  

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Posted 07 October 2019 - 02:20 PM

Actually, ass/ssa subs should be rendering like your second image so I’m not sure why you’re seeing different.

Can you please attach the media info for this item and I’ll try and reproduce? Thanks

#11 arvesu OFFLINE  

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Posted 07 October 2019 - 02:38 PM

I agree with transcoding being avoided since I don't like it as well since my synology can't handle it. I think it is not transcoding in the ds video app since moving the slider while playing the video does not cause the video to buffer.

 

@SamES

Sorry, what do you mean media info? Video is Boku no Hero Academia S03E02  @00:04:07. Actually for all anime I have watched with .ass they all look like the first pic (with black background) on emby app on samsung MU8000. 



#12 FrostByte OFFLINE  

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Posted 07 October 2019 - 02:42 PM

 

 

Sorry, what do you mean media info? 

 

 

On the server using the web client go to the details for one of the movies you are having the issue with.  Then at the bottom of that page you should see a section called "Mediainfo"

 

He would like a print screen of that section.


Edited by FrostByte, 07 October 2019 - 02:43 PM.

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#13 arvesu OFFLINE  

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Posted 07 October 2019 - 03:04 PM

5d9b8d7e93570_emby.jpg

 

Is this it?


Edited by arvesu, 07 October 2019 - 03:09 PM.

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#14 SamES OFFLINE  

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Posted 07 October 2019 - 04:28 PM

Perfect. Thanks

#15 SamES OFFLINE  

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Posted 07 October 2019 - 04:32 PM

I think the issue is because it’s embedded, this is the only way we can render it. The other option is to have the server extract it it and send it like an external sub, then we can render it the way you expect. This does have a small initial delay when playback starts which can cause some people to believe that subs are not working.

@Luke, I assume you would prefer not to do this, although I thought we already were for internal ass/ssa subs

#16 arvesu OFFLINE  

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Posted 08 October 2019 - 01:23 AM

Btw, I have also tried the allow subtitle extraction on the fly option but it is just the same. 

 

But in fairness, i like using emby in comparison to plex specially in handling subttiles. Maybe I will just get an Amazon fire tv stick since on my other tv, it renders correctly. 



#17 SamES OFFLINE  

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Posted 08 October 2019 - 01:58 AM

I don’t know how many files you have but if extract the subtitle stream manually and put it in the same folder as the movie, then you could view it as you expect.

Worth a try

#18 miniliQuid OFFLINE  

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Posted 10 October 2019 - 01:10 PM

Hi. Anyway, im having issues with .ass subtitles when watching some anime. Some dialogues are not being shown whenever there are background images being translated. Btw, i am using a synology nas and samsung MU8000 TV.

Sample: 

Using emby app on samsung mu8000

5d991c1a763ab_Webpnetresizeimage.jpg

Have this black bar with ASS file subs as well on my Samsung

Samsung model: UE55NU7170SXXN

Samsung firmware: 1270



#19 SamES OFFLINE  

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Posted 10 October 2019 - 04:31 PM

Yes, this will occur if it is an internal sub.

 

You could manually extract the sub stream and put it in the same folder as the movie, then you can select the external ass and it will play as you expect.


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#20 miniliQuid OFFLINE  

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Posted 11 October 2019 - 07:00 PM

Which programs are advisable? And can this be done for all files at once? Otherwise it becomes more trouble than it's worth since only samsung app seems to have trouble with it.






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