WD TV Live - EAC3

[NattyMan0007 0]

Hi all,

 

I just switched from Plex to Emby just to give it a go. I have a WD TV Live that I'm using in the lounge however EAC3 audio isn't supported by WD and I can't for the life of me get Emby to automatically transcode it like Plex does.

 

Here is a screenshot of the media info: https://imgur.com/fJXyJx4

 

Thanks in advance

 

 

Nathaniel

Edited November 6, 2017 by NattyMan0007

[Luke 38830]

Hi there, can you please attach the emby server and ffmpeg log from the playback attempt? you can learn how to do that here:

 

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !

[NattyMan0007 0]

Hi there, can you please attach the emby server and ffmpeg log from the playback attempt? you can learn how to do that here:

 

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !

Attached are the log files you requested.

ffmpeg-remux-395ec4b7-f916-4c29-86d5-fb4a97ef5c3e.txt

server-63645609600.txt

Edited November 6, 2017 by NattyMan0007

[Happy2Play 9140]

Attached are the log files you requested.

 

According to your log Emby is converting the audio channel.  So the question is what is the issue?

Stream mapping:
  Stream #0:0 -> #0:0 (copy)
  Stream #0:1 -> #0:1 (eac3 (native) -> aac (native))

Note any issue should be a DLNA profile issue if any issue at all.

Edited November 6, 2017 by Happy2Play

[NattyMan0007 0]

According to your log Emby is converting the audio channel.  So the question is what is the issue?

Stream mapping:
  Stream #0:0 -> #0:0 (copy)
  Stream #0:1 -> #0:1 (eac3 (native) -> aac (native))

Note any issue should be a DLNA profile issue if any issue at all.

 

If it's converting to aac that means the profile is correct. Which it is, I checked. Could Emby not be broadcasting the file codec properly after transcoding? WD just says it's an unsupported file type and doesn't let me play. It seems to load for a second when the transcoding starts.

 

Perhaps because it's 6 Channel and WD can only handle 2?

 

No idea. It is rather annoying but it's only EAC3 audio that it happens with, everything else works fine.

[Happy2Play 9140]

If it's converting to aac that means the profile is correct. Which it is, I checked. Could Emby not be broadcasting the file codec properly after transcoding? WD just says it's an unsupported file type and doesn't let me play. It seems to load for a second when the transcoding starts.

 

Perhaps because it's 6 Channel and WD can only handle 2?

 

No idea. It is rather annoying but it's only EAC3 audio that it happens with, everything else works fine.

 

It is converting to 2 channel acc.

-codec:a:0 aac -strict experimental -ac 2 -ab 384000

So the question is are you having a issue with all files that are Transcoded/converted?

Edited November 7, 2017 by Happy2Play

[NattyMan0007 0]

It is converting to 2 channel acc.

-codec:a:0 aac -strict experimental -ac 2 -ab 384000

So the question is are you having a issue with all files that are Transcoded/converted?

No it appears to just be when audio is downmixed.

[NattyMan0007 0]

I stand corrected. It does this for everything that is being transcoded. I just tried a HEVC file which ffmpeg transcodes to h264 in the browser but WD rejects it the same way.

 

It is converting to 2 channel acc.

-codec:a:0 aac -strict experimental -ac 2 -ab 384000

So the question is are you having a issue with all files that are Transcoded/converted?

[Happy2Play 9140]

I stand corrected. It does this for everything that is being transcoded. I just tried a HEVC file which ffmpeg transcodes to h264 in the browser but WD rejects it the same way.

 

Looking at the manual it looks like ACC is not supported in .ts container.  (page 209) http://www.jstv.co.uk/joining/jstvi/manual/WDTV_Live_User%27s_manual_English.pdf

 

You could change Transcoding audio codec to AC3.  

 

Dashboard-DLNA-Profiles-select WD Live profile-In Name field change name to something custom so see proper custom profile is used in log-Hit Save-click Transcoding tab-Click Video Protocol and change ACC to AC3- Click ok then Save-Restart server and try to play file again.

 

@@Luke

 

Lookings like the change to acc was made awhile ago for other reasons, may have caused this issue.

Edited November 7, 2017 by Happy2Play

[NattyMan0007 0]

Looking at the manual it looks like ACC is not supported in .ts container.  (page 209) http://www.jstv.co.uk/joining/jstvi/manual/WDTV_Live_User%27s_manual_English.pdf

 

You could change Transcoding audio codec to AC3.  

 

Dashboard-DLNA-Profiles-select WD Live profile-In Name field change name to something custom so see proper custom profile is used in log-Hit Save-click Transcoding tab-Click Video Protocol and change ACC to AC3- Click ok then Save-Restart server and try to play file again.

 

@@Luke

 

Lookings like the change to acc was made awhile ago for other reasons, may have caused this issue.

 

That didn't change anything.

[Happy2Play 9140]

Can you post another server and ffmpeg log.

[NattyMan0007 0]

Attached is the log file

ffmpeg-remux-771eea28-bfd9-4b58-936a-a55f4b9f7bf5.txt

[Happy2Play 9140]

Have you tried adding eac3 to the direct play mkv container?  The manual shows Dolby Digital Plus passthru to receiver (page 209) as a supported codec, but I suspect that depends on your setup.

[NattyMan0007 0]

Have you tried adding eac3 to the direct play mkv container?  The manual shows Dolby Digital Plus passthru to receiver (page 209) as a supported codec, but I suspect that depends on your setup.

That worked perfectly. Should I add it to any other containers?

[Luke 38830]

Without having a WDTV to test with, I'm not sure why it doesn't like the transcoding. However based on your success with eac3, we can adjust the supplied wtdv profile to not transcode it.

[Happy2Play 9140]

That worked perfectly. Should I add it to any other containers?

 

According to the manual, page 209, only mkv and ts containers support eac3.