haxzandskillz 0 Posted November 6, 2017 Share Posted November 6, 2017 Hello, No matter if a show is DVR'd (Record single episode) or even Reoccurring series, the server records it in pieces of 5-11 files which it displays and am unable to playback. These files are all 1KB each. Link to comment Share on other sites More sharing options...
Luke 30074 Posted November 6, 2017 Share Posted November 6, 2017 Sounds like an error is happening. Please attach the information requested in how to report a problem. thanks ! Link to comment Share on other sites More sharing options...
haxzandskillz 0 Posted November 6, 2017 Author Share Posted November 6, 2017 See attached logs server-63645480515.txt record-transcode-6a6475fe-4323-499b-b467-078cf2e8abbc.txt ffmpeg-transcode-772f3328-d36f-4e88-8c8e-974b15a3eea2.txt Link to comment Share on other sites More sharing options...
Luke 30074 Posted November 6, 2017 Share Posted November 6, 2017 Can you try disabling quick sync decoding? thanks. Link to comment Share on other sites More sharing options...
haxzandskillz 0 Posted November 6, 2017 Author Share Posted November 6, 2017 Turning off quick sync seemed to have worked. I have the latest intel driver installed. Is there anything I can do to address that. It was working fine before the update. Link to comment Share on other sites More sharing options...
haxzandskillz 0 Posted February 1, 2018 Author Share Posted February 1, 2018 Hello, the shows are no longer recording from LiveTV. Attached are the logs server-63652953602.txt ffmpeg-directstream-a2b58855-1a71-41fc-8456-d5999ff36d5c.txt record-transcode-7e8b89c5-8c2e-4b29-a2eb-ab4546fab534.txt Link to comment Share on other sites More sharing options...
Luke 30074 Posted February 1, 2018 Share Posted February 1, 2018 Hello, the shows are no longer recording from LiveTV. Attached are the logs Hi there, can you please describe the problem a little bit more? this log here shows a successful recording, does it not? Link to comment Share on other sites More sharing options...
haxzandskillz 0 Posted February 2, 2018 Author Share Posted February 2, 2018 Apologies, it looks like it actually did record sucessfully, but when i tried to play it on the ATV it says oops. something went wrong undefined is not an object evaluating app.player.currentmediaitem.streaminfo' Link to comment Share on other sites More sharing options...
Luke 30074 Posted February 2, 2018 Share Posted February 2, 2018 Are you able to play it in the web app? Link to comment Share on other sites More sharing options...
haxzandskillz 0 Posted February 2, 2018 Author Share Posted February 2, 2018 Yes I am, and even on the iOS App. It’s just the ATV. It starts for a quick second and then stops and returns back to the menu. I restarted the app and ATV Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
ebr 12954 Posted February 2, 2018 Share Posted February 2, 2018 Hi. What version of the Apple TV app? (look on the settings page) Link to comment Share on other sites More sharing options...
haxzandskillz 0 Posted February 2, 2018 Author Share Posted February 2, 2018 Hi I’m on 1.1.11 didn’t see any updates for it either Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
ebr 12954 Posted February 3, 2018 Share Posted February 3, 2018 Apologies, it looks like it actually did record sucessfully, but when i tried to play it on the ATV it says oops. something went wrong undefined is not an object evaluating app.player.currentmediaitem.streaminfo' Can you please reproduce this and then provide the server and any ffmpeg logs created at the time and also note the time you tried to play and exactly what you tried to play. Thanks. Link to comment Share on other sites More sharing options...
haxzandskillz 0 Posted February 4, 2018 Author Share Posted February 4, 2018 Please see attached. Tried to play at 12:02 AM & 12:04 AM and tried to play Blind Spot & Chicago PD from Recorded TV Shows Library. server-63653299200.txt ffmpeg-directstream-d22f9beb-eea3-4849-8b85-26f6d314fc9a.txt ffmpeg-directstream-c720efdb-c106-4c6c-add6-696d394005c5.txt ffmpeg-directstream-9813b47c-b7bd-41a5-a939-a4a52e772f59.txt Link to comment Share on other sites More sharing options...
Luke 30074 Posted February 4, 2018 Share Posted February 4, 2018 Did you get an error message? What exactly happened? Link to comment Share on other sites More sharing options...
ebr 12954 Posted February 4, 2018 Share Posted February 4, 2018 Yes, did you get the exact same message and at exactly when in the process did it happen (did you ever see any part of the Apple player come up)? If you are setup for external access on your server, inviting me (ebr) as a guest user and allowing me to try to play one of these may be the quickest way to figuring out what is going on. Thanks. Link to comment Share on other sites More sharing options...
haxzandskillz 0 Posted February 4, 2018 Author Share Posted February 4, 2018 This time I didnt get an error, nor did I see the player navigation bars. I saw the image for a few seconds and it went away. Just added you as a guest Link to comment Share on other sites More sharing options...
ebr 12954 Posted February 5, 2018 Share Posted February 5, 2018 Thanks. I see a fraction of a second of video before the item just shuts down. Looking at the app logs, as far as the player is concerned, the item is ending. So this must have something to do with either how it is transcoding on the server or how it was recorded. Link to comment Share on other sites More sharing options...
haxzandskillz 0 Posted February 5, 2018 Author Share Posted February 5, 2018 What do you suggest I do, I believe my web player can still play the video, haven’t confirmed it again though Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
ebr 12954 Posted February 5, 2018 Share Posted February 5, 2018 If you can provide a sample video for Luke to take a look at that would probably be helpful. Thanks. Link to comment Share on other sites More sharing options...
haxzandskillz 0 Posted February 6, 2018 Author Share Posted February 6, 2018 Thanks ebr, I think this started happening after it updated to the latest server version. Nothing else really changed. I have sent a PM to @@Luke of a file Link to comment Share on other sites More sharing options...
Luke 30074 Posted February 6, 2018 Share Posted February 6, 2018 Were you able to test in the web app? Link to comment Share on other sites More sharing options...
haxzandskillz 0 Posted February 6, 2018 Author Share Posted February 6, 2018 I had no luck with the web app either. It just showed a static image Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Luke 30074 Posted February 7, 2018 Share Posted February 7, 2018 This file plays just fine for me in the web app. What device and browser were you testing with? Link to comment Share on other sites More sharing options...
haxzandskillz 0 Posted February 7, 2018 Author Share Posted February 7, 2018 Microsoft Edge, Windows 10. Could just be my browser issue, but what about the iOS Devices & ATV. Those are no longer working. Link to comment Share on other sites More sharing options...
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