notkaa Posted October 25, 2017 Share Posted October 25, 2017 Hello everybody, Since the last update, the application leave after 2 or 5 minutes of playing media. I tested the same media on iPad IOS 11 app without problem. Thank's for your help, you can find the server's log as attach file. Log.txt Link to comment Share on other sites More sharing options...
ebr Posted October 25, 2017 Share Posted October 25, 2017 Hi. The app is playing this file directly. Can you show us the media info for it as shown in the web app detail page? Thanks. Link to comment Share on other sites More sharing options...
notkaa Posted October 25, 2017 Author Share Posted October 25, 2017 Sure (but this brutal quit is for all the media I played) : Informations du média VidéoCodecH264Étiquette du codecavc1AVCYesProfilHighNiveau31Résolution1280x720Ratio d'aspect original16:9AnamorphiqueNoEntrelacéNoImages par seconde23.9760246Débit854 kbpsProfondeur en Bit8 bitFormat de pixelyuv420pImages de référence1NAL4 AudioLangueengCodecAACÉtiquette du codecmp4aProfilLCRépartitionstereoChaînes2 chDébit326 kbpsDébit échantillon48000 HzDéfautYesTitleEng AAC stereo Default Sous-titreLanguefraCodecMOV_TEXTÉtiquette du codectx3gDébit0 kbpsDéfautYesForcéNoExterneNoTitleFra Default Sous-titreLangueengCodecMOV_TEXTÉtiquette du codectx3gDébit0 kbpsDéfautNoForcéNoExterneNoTitleEng Image intégréeCodecMJPEGNiveau-99Résolution400x225Images par seconde90000Profondeur en Bit8 bitFormat de pixelyuvj420pImages de référence1DéfautNo VidéoCodecMJPEGÉtiquette du codecjpegNiveau-99Résolution640x360AnamorphiqueNoEntrelacéNoImages par seconde0.0002444837Profondeur en Bit8 bitFormat de pixelyuvj420pImages de référence1 Sous-titreLanguefreCodecSRTDéfautNoForcéNoExterneYesTitleFre Conteneurmov Link to comment Share on other sites More sharing options...
ebr Posted October 25, 2017 Share Posted October 25, 2017 Hi. Please force-close the app then re-start it and see if it will play this file now. Thanks. Link to comment Share on other sites More sharing options...
notkaa Posted October 25, 2017 Author Share Posted October 25, 2017 Hi, you're a genius. That's work like a charm !! Many thank's Link to comment Share on other sites More sharing options...
ebr Posted October 25, 2017 Share Posted October 25, 2017 Excellent. Thanks for bringing it to our attention. Link to comment Share on other sites More sharing options...
peterem Posted October 30, 2017 Share Posted October 30, 2017 can you tell me how to "force-close" the app? Link to comment Share on other sites More sharing options...
notkaa Posted October 30, 2017 Author Share Posted October 30, 2017 Double tap on the Home button on the Apple TV Remote Swip up application Like in iOS Link to comment Share on other sites More sharing options...
peterem Posted October 30, 2017 Share Posted October 30, 2017 That's how i close all my apps when im done. I thought i ment some special way to hard close and get rid om any false cached stuff. Well, hope that someone can figure out my problem: https://emby.media/community/index.php?/topic/52370-emby-for-apple-tv-5th-generation-autologin/ Link to comment Share on other sites More sharing options...
peterem Posted November 1, 2017 Share Posted November 1, 2017 Please update/fix the app for ATV. Besides the annoying bug that wont remember password i now realize that many of my movies wont play at all. And no, there is nothing wrong with the movie files they work fine in Emby on my iPhone. My main hardware for using Emby is AppleTV so without the ATV app working correctly i have no use for Emby and i'd hate to go back to Plex. Please consider updating the ATV app! Link to comment Share on other sites More sharing options...
ebr Posted November 1, 2017 Share Posted November 1, 2017 i now realize that many of my movies wont play at all. Hi, can you please open a new topic with a specific example and the information requested in How to Report a Problem? Thanks. Link to comment Share on other sites More sharing options...
notkaa Posted November 1, 2017 Author Share Posted November 1, 2017 One more bug yesterday, crash and back to Apple TV menu I don't know why but instead of direct play, the movie has been transcoded https://pastebin.com/0PLDfm8T Informations du média VidéoCodecH264Étiquette du codecavc1AVCYesProfilHighNiveau41Résolution1280x688Ratio d'aspect original1.85:1AnamorphiqueNoEntrelacéNoImages par seconde23.9760246Débit2726 kbpsProfondeur en Bit8 bitFormat de pixelyuv420pImages de référence1NAL4 AudioLanguefraCodecAACÉtiquette du codecmp4aProfilLCRépartitionstereoChaînes2 chDébit328 kbpsDébit échantillon48000 HzDéfautYesTitleFra AAC stereo Default Sous-titreLanguefraCodecMOV_TEXTÉtiquette du codectx3gDébit0 kbpsDéfautYesForcéNoExterneNoTitleFra Default VidéoCodecMJPEGÉtiquette du codecjpegNiveau-99Résolution640x344AnamorphiqueNoEntrelacéNoImages par seconde0.0029859927Profondeur en Bit8 bitFormat de pixelyuvj420pImages de référence1 Conteneurmov Link to comment Share on other sites More sharing options...
notkaa Posted November 1, 2017 Author Share Posted November 1, 2017 Hello everybody, Since the last update, the application leave after 2 or 5 minutes of playing media. I tested the same media on iPad IOS 11 app without problem. Thank's for your help, you can find the server's log as attach file. I did a test with this show and Emby player crash... The bug reappears Link to comment Share on other sites More sharing options...
ebr Posted November 1, 2017 Share Posted November 1, 2017 Hi. It is transcoding due to the bitrate. The app requested 1.1Mb/s and the item is about 2.7. You can try adjusting the setting in the app. It may still need a container swap though. As for the crash, if it is going all the way back to the Apple home screen it must be the Apple player crashing on the input somehow. Not sure why. Is it possible for you to get me the video for testing? Link to comment Share on other sites More sharing options...
notkaa Posted November 2, 2017 Author Share Posted November 2, 2017 I pm the download link Link to comment Share on other sites More sharing options...
ebr Posted November 2, 2017 Share Posted November 2, 2017 I pm the download link Thanks. The problem is related to the subtitles. If you can play the movie using the "Select audio or subtitle..." button and turn them off, I believe it will play. We're looking into how to handle this particular problem with the subs. Thanks. Link to comment Share on other sites More sharing options...
notkaa Posted November 4, 2017 Author Share Posted November 4, 2017 Hello I continue my investigation : Playing the same movie and setup with 2 different users : with the first one : direct play and no crash (subtitle on) with the other : direct stream and crash of the app (subtitle on) My logs : https://www.dropbox.com/s/x038p17zqxvnprx/Log-6.txt?dl=0 https://www.dropbox.com/s/z82mot2g1e8073m/Log-7.txt?dl=0 https://www.dropbox.com/s/qslrl2v66etmpwd/Log-8.txt?dl=0 Hope this will help Link to comment Share on other sites More sharing options...
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