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bug with the new version of the app


notkaa
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Hello everybody,

Since the last update, the application leave after 2 or 5 minutes of playing media. 

I tested the same media on iPad IOS 11 app without problem.

 

Thank's for your help, you can find the server's log as attach file.

Log.txt

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Hi.  The app is playing this file directly.  Can you show us the media info for it as shown in the web app detail page?

 

Thanks.

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Sure (but this brutal quit is for all the media I played) :

 

 

Informations du média
VidéoCodecH264
Étiquette du codecavc1
AVCYes
ProfilHigh
Niveau31
Résolution1280x720
Ratio d'aspect original16:9
AnamorphiqueNo
EntrelacéNo
Images par seconde23.9760246
Débit854 kbps
Profondeur en Bit8 bit
Format de pixelyuv420p
Images de référence1
NAL4
AudioLangueeng
CodecAAC
Étiquette du codecmp4a
ProfilLC
Répartitionstereo
Chaînes2 ch
Débit326 kbps
Débit échantillon48000 Hz
DéfautYes
TitleEng AAC stereo Default
Sous-titreLanguefra
CodecMOV_TEXT
Étiquette du codectx3g
Débit0 kbps
DéfautYes
ForcéNo
ExterneNo
TitleFra Default
Sous-titreLangueeng
CodecMOV_TEXT
Étiquette du codectx3g
Débit0 kbps
DéfautNo
ForcéNo
ExterneNo
TitleEng
Image intégréeCodecMJPEG
Niveau-99
Résolution400x225
Images par seconde90000
Profondeur en Bit8 bit
Format de pixelyuvj420p
Images de référence1
DéfautNo
VidéoCodecMJPEG
Étiquette du codecjpeg
Niveau-99
Résolution640x360
AnamorphiqueNo
EntrelacéNo
Images par seconde0.0002444837
Profondeur en Bit8 bit
Format de pixelyuvj420p
Images de référence1
Sous-titreLanguefre
CodecSRT
DéfautNo
ForcéNo
ExterneYes
TitleFre
Conteneurmov
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Please update/fix the app for ATV. Besides the annoying bug that wont remember password i now realize that many of my movies wont play at all.

 

And no, there is nothing wrong with the movie files they work fine in Emby on my iPhone.

 

My main hardware for using Emby is AppleTV so without the ATV app working correctly i have no use for Emby and i'd hate to go back to Plex.

 

Please consider updating the ATV app!

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One more bug yesterday, crash and back to Apple TV menu

I don't know why but instead of direct play, the movie has been transcoded

https://pastebin.com/0PLDfm8T

Informations du média
VidéoCodecH264
Étiquette du codecavc1
AVCYes
ProfilHigh
Niveau41
Résolution1280x688
Ratio d'aspect original1.85:1
AnamorphiqueNo
EntrelacéNo
Images par seconde23.9760246
Débit2726 kbps
Profondeur en Bit8 bit
Format de pixelyuv420p
Images de référence1
NAL4
AudioLanguefra
CodecAAC
Étiquette du codecmp4a
ProfilLC
Répartitionstereo
Chaînes2 ch
Débit328 kbps
Débit échantillon48000 Hz
DéfautYes
TitleFra AAC stereo Default
Sous-titreLanguefra
CodecMOV_TEXT
Étiquette du codectx3g
Débit0 kbps
DéfautYes
ForcéNo
ExterneNo
TitleFra Default
VidéoCodecMJPEG
Étiquette du codecjpeg
Niveau-99
Résolution640x344
AnamorphiqueNo
EntrelacéNo
Images par seconde0.0029859927
Profondeur en Bit8 bit
Format de pixelyuvj420p
Images de référence1
Conteneurmov
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Hello everybody,

Since the last update, the application leave after 2 or 5 minutes of playing media. 

I tested the same media on iPad IOS 11 app without problem.

 

Thank's for your help, you can find the server's log as attach file.

 

I did a test with this show and Emby player crash... The bug reappears 

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Hi.  It is transcoding due to the bitrate.  The app requested 1.1Mb/s and the item is about 2.7.  You can try adjusting the setting in the app.  It may still need a container swap though.

 

As for the crash, if it is going all the way back to the Apple home screen it must be the Apple player crashing on the input somehow.  Not sure why.  Is it possible for you to get me the video for testing?

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I pm the download link

 

Thanks.

 

The problem is related to the subtitles.  If you can play the movie using the "Select audio or subtitle..." button and turn them off, I believe it will play.  We're looking into how to handle this particular problem with the subs.  Thanks.

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Hello I continue my investigation :

 

Playing the same movie and setup with 2 different users :

with the first one : direct play and no crash (subtitle on)

with the other : direct stream and crash of the app (subtitle on)

 

My logs :

https://www.dropbox.com/s/x038p17zqxvnprx/Log-6.txt?dl=0

https://www.dropbox.com/s/z82mot2g1e8073m/Log-7.txt?dl=0

https://www.dropbox.com/s/qslrl2v66etmpwd/Log-8.txt?dl=0

 

Hope this will help

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