Poor quality on Apple TV playback after recent update

[eigenator 2]

Ok, so I updated both my Mac Server and the apple TV 4 app. ATV is running ios11. Since the new ATV app update, the video quality on playback has dropped. Before I had no problems streaming 1080p video from the server, but now all HD content is grainy and looks no good. I haven't changed anything on the server settings. Also, the following error message keeps popping up all the time on the ATV app: 

 

Oops. Something went wrong...

undefined is not an object (evaluating 'she.getAllResponseHeaders().trim')

 

I have no problems streaming HD content to my Android phone or iPad, the ATV is the only device suffering. I have tried to uninstall the app and re-install it, but did not work. 

 

The apple tv is plugged straight into the router via ethernet cable, and speed tests show that the internet connection is definitely not the problem. Also it worked perfectly before the app was updated. 

 

Any suggestions? 

[corey 315]

@@eigenator —

 

I’m observing the same behavior within the last week or so as well. Taking a look at the Server Dashboard all my content is now transcoding because “Media bitrate exceeds limit.” This was all content that was previously direct playing before.

 

I suspect it’s an error in the transcoding profile which I know was updated recently.

 

I also can confirm that I see that same error you’re reporting as well.

 

As a dev on the project I can try and take a look but it may take a day or two to resolve.

 

@@ebr @@Luke

Edited October 19, 2017 by corey

[Luke 40069]

@@eigenator can we please look at an example? please attach the information requested in how to report a media playback issue. thanks !

[corey 315]

I’ve confirmed that it appears to be limited to my Apple TV 4K as the same content is Direct Playing as expected on my regular Apple TV (4th gen 1080p) that’s communicating to the same server and running the same version of the tvOS Emby app.

 

The Apple TV 4K does use a separate transcoding profile from the 1080p Apple TV so I suspect the problem is there.

[Filialen 1]

I’ve confirmed that it appears to be limited to my Apple TV 4K as the same content is Direct Playing as expected on my regular Apple TV (4th gen 1080p) that’s communicating to the same server and running the same version of the tvOS Emby app.

 

The Apple TV 4K does use a separate transcoding profile from the 1080p Apple TV so I suspect the problem is there.

 

Well, I´ve got the exact same problem with an regular (old) Apple TV and TvOS11...

[Luke 40069]

@@Filialen please see post #3. Thanks !

[ebr 15664]

Assuming you guys all have  your video quality set to "Auto" what happens if you set it to a fixed value instead?

[mellomade 141]

Yep - I had this issue too - when it was set to Auto the server would transcode all h.264 videos.  When I changed to 40 Mb/s it then it would stream copy.

[ebr 15664]

@@corey, look at the conditions that cause the trailer profile to come into play...

[corey 315]

@@corey, look at the conditions that cause the trailer profile to come into play...

 

I probably won't be able to look at this for a few days @@ebr. Even then I'm not a profile expert

[ebr 15664]

Okay, thanks.  I'm pretty sure that is what is happening here.

[nkhanh68@gmail.com 2]

I am experiencing the same poor playback issue on version 3.2.36.0 for LiveTV with my 1080P Apple TV running tvOS 11.1

Attach are my server and transcoding logs.

server-63645450300.txt

ffmpeg-transcode-74fb4390-fcb2-4d89-9e90-5555520f8bec.txt

[ebr 15664]

Please restart the app and try again.  Thanks.

[nkhanh68@gmail.com 2]

I have restarted the App multiple times. It didn't really help.

 

Thanks

[ebr 15664]

I have restarted the App multiple times. It didn't really help.

 

Thanks

 

Since I just asked you to?

[nkhanh68@gmail.com 2]

I have done it before you asked me as well. But i've just restarted it as well.

[Luke 40069]

And what happens now?

[nkhanh68@gmail.com 2]

I still have the same issue.  Thanks!

[ebr 15664]

Exactly how did you re-start the app?

[nkhanh68@gmail.com 2]

In the Emby App for AppleTV,  here are my steps to restart the App:

 

Selected User Icon -> User Menu -> Restart App

 

Thanks

[ebr 15664]

Okay, then can you please reproduce your issue and post another server and transcode log?

 

Also, please tell us what your Playback quality setting is in the app.

 

Thanks!

[nkhanh68@gmail.com 2]

Logs attached. and here are the playback settings:

 

Enable Cinema Mode -  Checked

Auto Queue Episoles - Checked

Default Audio Lanquage - None

Always play default audio track - Checked

Default Subtitle Language - None

Subtitle Selection - Default

Max Bitrate - Auto

 

 

 

ffmpeg-transcode-4f5d68f9-ecf6-4387-98ab-305d8f945654.txt

server-63645479196.txt

[ebr 15664]

Would you mind signing up for the beta to see if it is still a problem there?  If willing, please PM me the Apple ID (email) logged in on the device.

 

Thanks.

[nkhanh68@gmail.com 2]

Hi ebr,

 

PM sent !

 

Thanks

[nkhanh68@gmail.com 2]

FYI - Beside the Live TV playback with poor quality, the schedule recordings are having the same issue as well.

 

Thanks