Janusz 0 Posted October 18, 2017 Share Posted October 18, 2017 Hello, I've purchased the Emby Android app a few months ago and recently noticed that it's limited to 1m playback. I've got two Google accounts attached to Play Store, one of which is associated with the purchase. The app does not seem to be able to determine its purchase status. How do I resolve that? On a separate note - I've migrated to Emby from Plex a few months ago. While I completely understand the need to offer commercial features, I also increasingly feel that the 'open' aspect of Emby is rapidly shrinking. I tried to play back video through the browser and shockingly had to wait 10 seconds or get premiere... on my own server! Not cool. Be upfront and transparent with your commercial ask rather than using cheap shareware tricks. Best regards, Janusz Link to comment Share on other sites More sharing options...
ebr 14958 Posted October 18, 2017 Share Posted October 18, 2017 Hi. Your purchase is linked to the Google account that executed it. If you are logged in as a different Google account, the purchase will not be valid. This is the same as any other Play Store app. Are you logged in to the proper account? Link to comment Share on other sites More sharing options...
Janusz 0 Posted October 18, 2017 Author Share Posted October 18, 2017 Hi Ebr, Yes - I validated that via the order history in the said account. Note that there are two accounts available in PlayStore, one contains the Emby app purchase while the other does not. I've assumed that the app is able to check both accounts. Best regards, Janusz Link to comment Share on other sites More sharing options...
Luke 37235 Posted October 19, 2017 Share Posted October 19, 2017 @@Janusz if this is still an issue can you please provide a log from the android app? you can learn how to do that here: https://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/ Thanks ! Link to comment Share on other sites More sharing options...
Janusz 0 Posted October 20, 2017 Author Share Posted October 20, 2017 Hi Luke, thanks - log pasted below. Let me know what else you need. Tue Oct 17 21:46:30 BST 2017 libVlc version 3.0.0-git Vetinari Tue Oct 17 21:46:30 BST 2017 getAout result: opensles_android Tue Oct 17 21:46:55 BST 2017 AndroidSyncFileRepository started. syncPath: /storage/emulated/0/Android/data/com.mb.android/files/sync Tue Oct 17 21:46:55 BST 2017 Calling MediaSyncAdapter.updateSyncPreferences. syncPath: Tue Oct 17 21:46:57 BST 2017 Received instruction to updateCredentials Tue Oct 17 21:46:57 BST 2017 AppVersion: 2.9.61 Tue Oct 17 21:46:57 BST 2017 DeviceId: 3886a6cf650ca713 Tue Oct 17 21:46:57 BST 2017 DeviceName: KFFOWI Tue Oct 17 21:46:57 BST 2017 initStore called Tue Oct 17 21:46:57 BST 2017 IAB helper created. Tue Oct 17 21:46:57 BST 2017 Starting in-app billing setup. Tue Oct 17 21:46:57 BST 2017 Billing service connected. Tue Oct 17 21:46:57 BST 2017 Checking for in-app billing 3 support. Tue Oct 17 21:46:57 BST 2017 In-app billing version 3 supported for com.mb.android Tue Oct 17 21:46:57 BST 2017 Subscriptions AVAILABLE. Tue Oct 17 21:46:57 BST 2017 Starting async operation: refresh inventory Tue Oct 17 21:46:57 BST 2017 Querying owned items, item type: inapp Tue Oct 17 21:46:57 BST 2017 Package name: com.mb.android Tue Oct 17 21:46:57 BST 2017 Querying SKU details. Tue Oct 17 21:46:57 BST 2017 Querying owned items, item type: subs Tue Oct 17 21:46:57 BST 2017 Package name: com.mb.android Tue Oct 17 21:46:57 BST 2017 Querying SKU details. Tue Oct 17 21:46:57 BST 2017 Ending async operation: refresh inventory Tue Oct 17 21:46:57 BST 2017 Sending url to webView: IapManager.onStoreReady(); Tue Oct 17 21:46:57 BST 2017 com.mb.android.apiinteraction.discovery.ServerLocator>>> Request packet sent to: 255.255.255.255 (DEFAULT) Tue Oct 17 21:46:57 BST 2017 com.mb.android.apiinteraction.discovery.ServerLocator>>> Request packet sent to: 192.168.1.255; Interface: wlan0 Tue Oct 17 21:46:57 BST 2017 com.mb.android.apiinteraction.discovery.ServerLocator>>> Done looping over all network interfaces. Now waiting for a reply! Tue Oct 17 21:46:57 BST 2017 com.mb.android.apiinteraction.discovery.ServerLocator>>> Broadcast response from server: 192.168.1.2 Tue Oct 17 21:46:57 BST 2017 com.mb.android.apiinteraction.discovery.ServerLocator>>> Broadcast response from server: {"Address":"http://192.168.1.2:8096","Id":"222e935880d142c9bc90396d045eeb79","Name":"***URL REMOVED***"} Tue Oct 17 21:46:57 BST 2017 com.mb.android.apiinteraction.discovery.ServerLocator>>> Broadcast response from server: 192.168.1.2 Tue Oct 17 21:46:57 BST 2017 com.mb.android.apiinteraction.discovery.ServerLocator>>> Broadcast response from server: {"Address":"http://192.168.1.2:8096","Id":"222e935880d142c9bc90396d045eeb79","Name":"***URL REMOVED***"} Tue Oct 17 21:46:57 BST 2017 com.mb.android.apiinteraction.discovery.ServerLocator>>> Broadcast response from server: 192.168.1.2 Tue Oct 17 21:46:57 BST 2017 com.mb.android.apiinteraction.discovery.ServerLocator>>> Broadcast response from server: {"Address":"http://192.168.1.2:8096","Id":"222e935880d142c9bc90396d045eeb79","Name":"***URL REMOVED***"} Tue Oct 17 21:46:57 BST 2017 getPurchaseInfos Tue Oct 17 21:46:57 BST 2017 Checking purchase status of com.mb.android.unlock Tue Oct 17 21:46:57 BST 2017 Starting async operation: refresh inventory Tue Oct 17 21:46:57 BST 2017 Querying owned items, item type: inapp Tue Oct 17 21:46:57 BST 2017 Package name: com.mb.android Tue Oct 17 21:46:57 BST 2017 Querying SKU details. Tue Oct 17 21:46:57 BST 2017 queryPrices: nothing to do because there are no SKUs. Tue Oct 17 21:46:57 BST 2017 Querying owned items, item type: subs Tue Oct 17 21:46:57 BST 2017 Package name: com.mb.android Tue Oct 17 21:46:57 BST 2017 Querying SKU details. Tue Oct 17 21:46:57 BST 2017 queryPrices: nothing to do because there are no SKUs. Tue Oct 17 21:46:57 BST 2017 Ending async operation: refresh inventory Tue Oct 17 21:46:57 BST 2017 *** IsPurchased Result: com.mb.android.unlock Failure Tue Oct 17 21:46:57 BST 2017 Sending url to webView: window.IapManager.updateProduct("com.mb.android.unlock", false, "£3.53") Tue Oct 17 21:46:57 BST 2017 Checking purchase status of emby.supporter.monthly Tue Oct 17 21:46:57 BST 2017 Starting async operation: refresh inventory Tue Oct 17 21:46:57 BST 2017 Querying owned items, item type: inapp Tue Oct 17 21:46:57 BST 2017 Package name: com.mb.android Tue Oct 17 21:46:57 BST 2017 Querying SKU details. Tue Oct 17 21:46:57 BST 2017 queryPrices: nothing to do because there are no SKUs. Tue Oct 17 21:46:57 BST 2017 Querying owned items, item type: subs Tue Oct 17 21:46:57 BST 2017 Package name: com.mb.android Tue Oct 17 21:46:57 BST 2017 Querying SKU details. Tue Oct 17 21:46:57 BST 2017 queryPrices: nothing to do because there are no SKUs. Tue Oct 17 21:46:57 BST 2017 Ending async operation: refresh inventory Tue Oct 17 21:46:57 BST 2017 *** IsPurchased Result: emby.supporter.monthly Failure Tue Oct 17 21:46:57 BST 2017 Sending url to webView: window.IapManager.updateProduct("emby.supporter.monthly", false, "£5.14") Tue Oct 17 21:46:57 BST 2017 Executing chromecast action initialize request id: 1 Tue Oct 17 21:46:57 BST 2017 initialize origin_scoped 2D4B1DA3 2D4B1DA3 Tue Oct 17 21:46:57 BST 2017 lastAppId 2D4B1DA3 Tue Oct 17 21:46:58 BST 2017 Server discovery timed out waiting for response. Tue Oct 17 21:46:58 BST 2017 Found 1 servers Tue Oct 17 21:46:58 BST 2017 Received instruction to updateCredentials Tue Oct 17 21:46:58 BST 2017 Received instruction to updateCredentials Tue Oct 17 21:46:59 BST 2017 Executing chromecast action emitAllRoutes request id: 2 Tue Oct 17 21:47:03 BST 2017 Executing chromecast action emitAllRoutes request id: 3 Tue Oct 17 21:47:13 BST 2017 Executing chromecast action emitAllRoutes request id: 4 Tue Oct 17 21:47:23 BST 2017 MainActivity.onPause Link to comment Share on other sites More sharing options...
Luke 37235 Posted October 20, 2017 Share Posted October 20, 2017 Can you update to the latest version of the app and repeat? thanks. Link to comment Share on other sites More sharing options...
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