ebr 15576 Posted September 25, 2017 Posted September 25, 2017 Not sure if it's related but on latest version of server and beta version of non 4k Apple TV. I have a show completely encoded in HEVC and after I updated to TVOS11, whether related or not (as it could also be latest server which I updated at the same time) - I get this error when playing "This content cannot be played because its format is not compatible with Apple TV" - It used to transcode this show. Video specs:Video ID : 1 Format : HEVC Format/Info : High Efficiency Video Coding Format profile : Main@L3.1@Main Codec ID : hev1 Codec ID/Info : High Efficiency Video Coding Duration : 43 min 42 s Bit rate : 416 kb/s Width : 1 280 pixels Height : 720 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 23.976 FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.019 Stream size : 130 MiB (75%) Writing library : x265 1.8+1-5dcc9d3a928c400b:[Windows][GCC 5.2.0][64 bit] 8bit Encoding settings : wpp / ctu=64 / min-cu-size=8 / max-tu-size=32 / tu-intra-depth=1 / tu-inter-depth=1 / me=1 / subme=2 / merange=57 / no-rect / no-amp / max-merge=2 / temporal-mvp / no-early-skip / rdpenalty=0 / no-tskip / no-tskip-fast / strong-intra-smoothing / no-lossless / no-cu-lossless / no-constrained-intra / no-fast-intra / open-gop / no-temporal-layers / interlace=0 / keyint=250 / min-keyint=23 / scenecut=40 / rc-lookahead=20 / lookahead-slices=0 / bframes=4 / bframe-bias=0 / b-adapt=2 / ref=3 / limit-refs=0 / weightp / no-weightb / aq-mode=1 / qg-size=32 / aq-strength=1.00 / cbqpoffs=0 / crqpoffs=0 / rd=3 / psy-rd=0.30 / rdoq-level=0 / psy-rdoq=0.00 / signhide / deblock / sao / no-sao-non-deblock / b-pyramid / cutree / rc=abr / bitrate=432 / qcomp=0.60 / qpmin=0 / qpmax=51 / qpstep=4 / ipratio=1.40 / pbratio=1.30 Language : English Menus : 3 AudioAudio ID : 2 Format : AAC Format/Info : Advanced Audio Codec Format profile : LC Codec ID : 40 Duration : 43 min 43 s Bit rate mode : Constant Bit rate : 128 kb/s Channel(s) : 2 channels Channel positions : Front: L R Sampling rate : 48.0 kHz Frame rate : 46.875 FPS (1024 spf) Compression mode : Lossy Stream size : 40.2 MiB (23%) Language : English Default : Yes Alternate group : 1 Menus : 3 Can you please show us the media info for this item from the web app? Thx.
arecad98 5 Posted September 25, 2017 Posted September 25, 2017 Can you please show us the media info for this item from the web app? Thx. Here it is: Media Info Video CodecHEVC Codec taghev1 ProfileMain Level93 Resolution1280x720 Aspect ratio16:9 AnamorphicNo InterlacedNo Framerate23.9759865 Bitrate416 kbps Pixel formatyuv420p Ref frames1 Audio Languageeng CodecAAC Codec tagmp4a ProfileLC Layoutstereo Channels2 ch Bitrate128 kbps Sample rate48000 Hz DefaultYes TitleEng AAC stereo Default Subtitle Languageeng CodecSRT DefaultNo ForcedNo ExternalYes TitleEng
arecad98 5 Posted October 10, 2017 Posted October 10, 2017 Here it is: Media Info Video CodecHEVC Codec taghev1 ProfileMain Level93 Resolution1280x720 Aspect ratio16:9 AnamorphicNo InterlacedNo Framerate23.9759865 Bitrate416 kbps Pixel formatyuv420p Ref frames1 Audio Languageeng CodecAAC Codec tagmp4a ProfileLC Layoutstereo Channels2 ch Bitrate128 kbps Sample rate48000 Hz DefaultYes TitleEng AAC stereo Default Subtitle Languageeng CodecSRT DefaultNo ForcedNo ExternalYes TitleEng Any ideas on what it could be? Latest server and Apple TV beta app does not fix it. Still getting ""This content cannot be played because its format is not compatible with Apple TV"
ebr 15576 Posted October 10, 2017 Posted October 10, 2017 Hi. Can you please re-start the app and then see if it behaves differently? Thanks.
arecad98 5 Posted October 11, 2017 Posted October 11, 2017 Hi. Can you please re-start the app and then see if it behaves differently? Thanks. Restarted - same error.
ebr 15576 Posted October 11, 2017 Posted October 11, 2017 Restarted - same error. I cannot see any reason why that item wouldn't play as long as you are on tvOS 11. Can you please confirm the version number you see in the user settings menu? Also, would it be possible for you to get me this file so I can test with it? Thanks.
arecad98 5 Posted October 11, 2017 Posted October 11, 2017 I cannot see any reason why that item wouldn't play as long as you are on tvOS 11. Can you please confirm the version number you see in the user settings menu? Also, would it be possible for you to get me this file so I can test with it? Thanks. Version is 1.1.03 Beta How can I send you the video to test?
ebr 15576 Posted October 12, 2017 Posted October 12, 2017 How can I send you the video to test? You can PM me a dropbox or any similar link. Thanks.
arecad98 5 Posted October 12, 2017 Posted October 12, 2017 You can PM me a dropbox or any similar link. Thanks. Just sent PM with details
ebr 15576 Posted October 13, 2017 Posted October 13, 2017 Okay, please restart the app (be sure to truly close it) and try again. Thanks.
arecad98 5 Posted October 14, 2017 Posted October 14, 2017 Okay, please restart the app (be sure to truly close it) and try again. Thanks. I closed the app (swipe away) and restarted the apple tv - same error on that series - not compatible.
ebr 15576 Posted October 14, 2017 Posted October 14, 2017 I closed the app (swipe away) and restarted the apple tv - same error on that series - not compatible. Hmmm... The sample you gave me plays for me now. The problem is that there are two flavors of HEVC and the one this video is encoded with (hev1) is not compatible with the Apple TV. It only supports hvc1. The app should be recognizing that now and transcoding it. You are on the beta, correct?
arecad98 5 Posted October 14, 2017 Posted October 14, 2017 Hmmm... The sample you gave me plays for me now. The problem is that there are two flavors of HEVC and the one this video is encoded with (hev1) is not compatible with the Apple TV. It only supports hvc1. The app should be recognizing that now and transcoding it. You are on the beta, correct? Yes I am on the latest beta.
ebr 15576 Posted October 14, 2017 Posted October 14, 2017 Can you tell me what the version says in the user menu? What about server version?
arecad98 5 Posted October 14, 2017 Posted October 14, 2017 Can you tell me what the version says in the user menu? What about server version? App is 1.1.03 Server is 3.2.33
ebr 15576 Posted October 16, 2017 Posted October 16, 2017 Okay, one more time, please re-start the app and try to play it. Thanks.
Solution arecad98 5 Posted October 16, 2017 Solution Posted October 16, 2017 Okay, one more time, please re-start the app and try to play it. Thanks. It is working now. Thank you very much! 1
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