cranko 1 Posted September 4, 2017 Posted September 4, 2017 Hi, Most of my movies are having a problem to display subtitles. The sub is there, it is showing "Subtitle Loading" for a few seconds then it shows "Unable to Load Subtitle" Is it a common issue on all Fire TV devices? If not, how do I fix this? Thanks, cranko 1
ahbi_santini 7 Posted September 4, 2017 Posted September 4, 2017 I have the same issue. It isn't a very good solution by I (1) pause the movie when it first starts to give the server's cache time to fill, and (2) after that switch subtitles, and then back to the original subtitles. It doesn't always work but it does about 75% of the time 1
Luke 38980 Posted September 4, 2017 Posted September 4, 2017 Hi, we are looking at improvements to this for the next release of the app, thanks !
aptalca 70 Posted September 4, 2017 Posted September 4, 2017 May or may not be related to this, but on the fire tv, if media is resumed (with the subs on), the subtitles are almost always a few seconds off (usually early). Sometimes seeking fixes it, sometimes not.
jnheinz 17 Posted September 7, 2017 Posted September 7, 2017 +1 to this. Definitely not a consistent result on Emby for Android TV/Fire TV. We are big subtitle users (kind of hard of hearing), and it's definitely a little frustrating fighting with them. It seems like if you turn them on early in the playback, it will fail almost every time. If I wait 2-3 minutes in, it will work more frequently. Tough to establish a pattern, but there is room for improvement for subtitle reliability. Do you need any logs from the app?
jnheinz 17 Posted September 7, 2017 Posted September 7, 2017 I have the same issue. It isn't a very good solution by I (1) pause the movie when it first starts to give the server's cache time to fill, and (2) after that switch subtitles, and then back to the original subtitles. It doesn't always work but it does about 75% of the time This is what I have been doing by accident. I generally start the movie, pause it for a few minutes to go to the bathroom, come back & enable subtitles. Seems to work most of the time. Last night, I didn't pause at all and fought with them for awhile.
ebr 15487 Posted September 7, 2017 Posted September 7, 2017 This should all be working much better in the latest beta of the app.
jnheinz 17 Posted September 11, 2017 Posted September 11, 2017 This should all be working much better in the latest beta of the app. @@ebr is this available through Google Play or does it have to be side-loaded?
Luke 38980 Posted September 11, 2017 Posted September 11, 2017 Click the link in his post for instructions on how to get the beta.
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