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Skips to the next episode


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legallink
Posted

We've been having an issue lately where Apple TV app skips an episode when it automatically plays the "next episode". What I mean is, if you are watching episode 1 of a series, at the end if it autoplays the next episode, it will play episode 3. Anyone else have this issue? I'll post a log later if necessary.

Posted

Does it consistently do this every time? If not is there a certain situation that you can repeat to cause this? I think a server log would be helpful. Thanks!

legallink
Posted

Please find the attached log.

 

My wife was watching criminal minds.  You'll notice it hops episodes from x08 to x10 and then x11 to x13.  I believe she self selected x11 after x10.  

 

If you need us to direct test it by skipping ahead to the end of a show, then waiting for autoplay, etc. just let me know.

 

server-63638092800.txt

legallink
Posted

@@corey let me know if you need something else.

Posted

@@corey let me know if you need something else.

I'm sorry I haven't had a chance to see if I can repeat this yet.

legallink
Posted

@@corey. No worries. Thanks for taking a look.

Posted

@@legallink --

 

Do you know if the ones that are being skipped are 'Virtual' or not?

legallink
Posted

@@corey I'm not sure what you mean by virtual.  All media is stored locally internally to the server on hard drives.  There is no remote storage in this instance.

Posted

@@corey I'm not sure what you mean by virtual. All media is stored locally internally to the server on hard drives. There is no remote storage in this instance.

Awesome thanks for the info!

Posted

I took a quick pass at the server logs (I'm not a server log expert) and nothing is jumping out to me. Maybe @@ebr or @@Luke could take a quick look. Is this consistently repeatable? If so would it be possible to document the steps please so I can attempt to repeat please?

 

Does the Next Up display display the proper episode or is it the 'skipped' one?

Posted

@@corey, we should hold off looking into this until the app updates it's playbackManager.

Posted

I took a quick pass at the server logs (I'm not a server log expert) and nothing is jumping out to me. Maybe @@ebr or @@Luke could take a quick look. Is this consistently repeatable? If so would it be possible to document the steps please so I can attempt to repeat please?

 

Does the Next Up display display the proper episode or is it the 'skipped' one?

 

I am experiencing the exact same issue. The Next Up displays the correct next episode and when I select "Show" it plays the next episode for a few seconds then skips to the next one.

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