76pfred 0 Posted July 22, 2017 Share Posted July 22, 2017 (edited) Hi, all. A few weeks ago I added a work colleague (Mr. X) as a guest, but he does not show up in my list of users/guests. I never received a pending invitation notification or invitation accepted notification, despite Mr. X receiving & accepting the invite. I've got 2 other guests that show up on the user/guest page as you would expect. Mr. X has normal guest access to my server & I can see what he's accessing/watching on the dashboard page. I waited for a couple of server updates & re-sent an invite in the hope that I could re-add him, but he never received the invite (because he'd already previously accepted??). In the grand scheme of things it's not such a big deal. My only problem with this scenario is that because he's not a visible guest, I can't modify/delete his account (not that I necessarily want to). I'm using Version 3.2.25.0 on a Synology DS 1815+ (DSM 5.2-5967 Update 4) Mr. X is accessing my server via PS4 app & iPhone app. Any assistance with this issue would be appreciated. Fred. Edit: apologies, can a Mod. please move this to the Synology sub-forum. Edited July 22, 2017 by 76pfred Link to comment Share on other sites More sharing options...
Luke 29980 Posted July 22, 2017 Share Posted July 22, 2017 hi @@76pfred can you please restart your server, then pull up the users management screen. once this is done, please attach the emby server log. you can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks ! Link to comment Share on other sites More sharing options...
76pfred 0 Posted July 22, 2017 Author Share Posted July 22, 2017 Thanks for replying. Log file attached. Log.txt Link to comment Share on other sites More sharing options...
Luke 29980 Posted July 22, 2017 Share Posted July 22, 2017 Are you sure he's signed in with Emby Connect? It sounds like he is probably signed in with one of your local users on your Emby Server. Link to comment Share on other sites More sharing options...
76pfred 0 Posted July 22, 2017 Author Share Posted July 22, 2017 Hi, Luke. I added him like as I have previous guests: I selected 'add guest', entered his Emby username, clicked 'send invitation'. I appreciate your assistance. Link to comment Share on other sites More sharing options...
Luke 29980 Posted July 22, 2017 Share Posted July 22, 2017 What happens if you invite him again? Link to comment Share on other sites More sharing options...
76pfred 0 Posted July 22, 2017 Author Share Posted July 22, 2017 We tried that twice this morning. He claims to never have received the invites. Link to comment Share on other sites More sharing options...
Luke 29980 Posted July 22, 2017 Share Posted July 22, 2017 he should check his spam folder. also he can always sign into app.emby.media and view his invites on the select server screen. Link to comment Share on other sites More sharing options...
76pfred 0 Posted July 22, 2017 Author Share Posted July 22, 2017 Mr. X is accessing my server right now. See screenshots (probably don't offer any new info): Link to comment Share on other sites More sharing options...
Luke 29980 Posted July 22, 2017 Share Posted July 22, 2017 he's logged in as embysvr from that screenshot as far as i can tell. Link to comment Share on other sites More sharing options...
76pfred 0 Posted July 22, 2017 Author Share Posted July 22, 2017 OK. What do I need to do? Link to comment Share on other sites More sharing options...
Luke 29980 Posted July 22, 2017 Share Posted July 22, 2017 It appears to me everything is working fine as far as i can tell. click on embysvr. what value is entered into the emby username or email field? Link to comment Share on other sites More sharing options...
76pfred 0 Posted July 22, 2017 Author Share Posted July 22, 2017 what value is entered into the emby username or email field? Mr. X! How do you think I managed to stuff this up? Link to comment Share on other sites More sharing options...
Luke 29980 Posted July 22, 2017 Share Posted July 22, 2017 It looks like you linked your administrator user to his Emby Connect account. What you want to do is clear out that value, and then use the Guest feature to send him a new invitation. Link to comment Share on other sites More sharing options...
76pfred 0 Posted July 22, 2017 Author Share Posted July 22, 2017 So, basically remove Mr. X from the username field, save changes & resend invite? Link to comment Share on other sites More sharing options...
Luke 29980 Posted July 22, 2017 Share Posted July 22, 2017 Yes. Link to comment Share on other sites More sharing options...
76pfred 0 Posted July 22, 2017 Author Share Posted July 22, 2017 Thanks, Luke. You're awesome. Mr. X is no longer a user, but a guest like he should be. Link to comment Share on other sites More sharing options...
Luke 29980 Posted July 22, 2017 Share Posted July 22, 2017 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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