Jump to content

Cannot load cast/people details


EuG0000
 Share

Recommended Posts

EuG0000

I've been having this problem for a while.

When I click on cast details, it opens the detail page that's completely empty and is "loading..." (the wait cursor/circle is spinning) but it never loads (just keeps spinning and spinning)

 

My "Refresh People" task says it's been completed, so I'm not sure what's going on.

Any ideas?  Is there a certain log file I can look at, etc. etc.?

 

Thanks.

Link to comment
Share on other sites

EuG0000

Here you go.

I've cut out the most recent portion of the log and obfuscated my IP addresses.

 

 

Thanks,

Link to comment
Share on other sites

Did you forget to attach it? Also please avoid cutting portions of the log because in order to best help you we really need to see the whole picture of what is happening with your server. thanks !

Link to comment
Share on other sites

Unfortunately it appears there is a problem with your library database file.

2017-07-11 12:13:32.4230 Error HttpServer: Error processing request
	*** Error Report ***
	Version: 3.2.22.0
	Command line: C:\Users\EuG\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe -service
	Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1
	64-Bit OS: True
	64-Bit Process: True
	Processor count: 8
	Program data path: C:\Users\EuG\AppData\Roaming\Emby-Server
	Application directory: C:\Users\EuG\AppData\Roaming\Emby-Server\system
	Corrupt: database disk image is malformed

You will need to shutdown the server, then delete this file

C:\Users\EuG\AppData\Roaming\Emby-Server\data\library.db

Then start back up and run a library scan + live tv guide refresh.

 

Please be aware this database file also contains watch data. Since it has become corrupted it might not be possible to backup data, but if you'd like to try then you can learn about that here:

 

https://github.com/MediaBrowser/Wiki/wiki/Backup

 

Thanks.

Link to comment
Share on other sites

If you're wondering why this happened, the most likely cause is typically a sudden termination of the Emby Server process while attempting to save data to disk. Examples of that would be a loss of power, or suddenly forcing a machine shutdown, or sometimes aborting the emby server process.

Link to comment
Share on other sites

EuG0000

Thanks - I'll give it a shot.

This is like 3rd time it has happened, but I got some issue with my machine crashing very often, so that explains it.

I have backup plug-in, so I'll try to back & restore using that.

I also have Trakt plug in that syncs watch data, so worst case I think it can restore that.

 

 

Thank you for your help.

Link to comment
Share on other sites

EuG0000

So this worked.  

I can load actors and my TV guide shows up now.

However, the library refresh didn't finish successfully.  I got an error:

  Scan media library failed.
8 minutes ago
Exception of type 'SQLitePCL.pretty.SQLiteException' was thrown.
 
Do you know what the issue might be?
I'm attaching the log.
Thanks.

Log3.txt

Link to comment
Share on other sites

That is the exact same error happening again, about sqlite complaining about a corrupted database file. 

 

Sorry to say but at this point you will probably want to test your system for possible hardware failures. It could be hard disk, memory, or anything else. And there is always the possibility that it is just a problem in your Windows installation.

Link to comment
Share on other sites

EuG0000

Just to be clear, there was no crash this time.

I can try to reinstall Windows if you think that might help...

Link to comment
Share on other sites

Just to be clear, there was no crash this time.

I can try to reinstall Windows if you think that might help...

 

Right, and the fact that there was no system crash is what is telling me you might have a hardware failure. If you had a system crash and this happen, then there's any number of possible explanations, which might include hardware failure, but also potentially other things. 

 

A windows reinstall is worth a shot, but you probably want to run chkdsk to look for hard disk problems, memtest for memory failures, etc.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...