Leos51 0 Posted July 8, 2017 Share Posted July 8, 2017 (edited) Bonjour,, j ai acheté une clé Emby Premiere le 6 juillet 2016 mais elle ne fonctionne plus. Est il possible de la réactiver? Edited July 8, 2017 by Leos51 Link to comment Share on other sites More sharing options...
ebr 14913 Posted July 8, 2017 Share Posted July 8, 2017 Hi. If it was an annual subscription, then, yes, you can just purchase another annual (or monthly or lifetime). If you use the same email address, the key will not change. Thanks. Salut. S'il s'agissait d'une souscription annuelle, alors, vous pouvez simplement acheter un autre compte annuel (ou mensuel ou à vie). Si vous utilisez la même adresse e-mail, la clé ne changera pas. Merci. Link to comment Share on other sites More sharing options...
Leos51 0 Posted July 8, 2017 Author Share Posted July 8, 2017 (edited) C’était une clé à vie mais la clé ne fonctionne plus. J'ai fais une demande "clé perdu" et j ai reçu le mail suivant: Welcome to Emby Premiere With Emby Premiere you are entitled to the free supporter-only plug-ins and features such as Podcasts, CoverArt, Mobile Sync and Cinema Mode as well as free access to apps such as Android and Andriod TV and more. All of these features will be available for as long as your Emby Premiere subscription is current.You are on the Lifetime subscription plan. It is valid for the life of the product.Your Emby Premiere key follows. Paste it into the key field in the Emby Premiere section of the Server configuration pages (click on "Emby Premiere" in the side-bar menu). Premiere Key: Thanks again,The Emby Team mais la clé ne fonctionne toujours pas. Edited July 8, 2017 by Leos51 Link to comment Share on other sites More sharing options...
ebr 14913 Posted July 8, 2017 Share Posted July 8, 2017 Can you please describe exactly what doesn't work? Does the server tell you it is invalid or missing? Please be sure that a firewall or other software is not blocking your server from validating with our servers (getting out to the internet). Pouvez-vous décrire exactement ce qui ne fonctionne pas? Est-ce que le serveur vous dit qu'il est invalide ou manquant? Veillez à ce qu'un pare-feu ou un autre logiciel ne bloque pas votre serveur de la validation avec nos serveurs (aller sur Internet). Link to comment Share on other sites More sharing options...
Leos51 0 Posted July 8, 2017 Author Share Posted July 8, 2017 Ca m indique que la clé est introuvable ou incorrecte comme le montre la pièce jointe et je n ai plus accès au fonctionnalité de Emby premiere. Link to comment Share on other sites More sharing options...
ebr 14913 Posted July 8, 2017 Share Posted July 8, 2017 This is almost certainly an issue with a firewall or other software blocking the server from validating. Can you please post your server log? Instructions here: How to Report a Problem C'est certainement un problème avec un pare-feu ou un autre logiciel bloquant le validation du serveur. Pouvez-vous publier votre journal du serveur? Instructions ici: Link to comment Share on other sites More sharing options...
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