Video won't play

[rhodges 39]

I am having problems playing back a file using the Emby Android client. If I just use Chrome on the mobile device, it works.

 

There are no errors in the log. It is like the app starts, the stops. Note: I did sanitize some things from the log except. Is there logging options on the client app I can check?

 

I had to turn off auto play next episode because it would attempt to play, then jump to the next, then the next, then the next...

 

One thing to note: the http://<my dns>:8096/ is not correct. I am using a reverse proxy in front. It is just https://<my dns>:443 and I have that setup as the external address. I'm not sure this is just a side affect of how things are logged or not.

2017-06-08 11:00:04.3659 Info App: Profile: Unknown Profile, Path: \\192.168.1.5\Video\Television\<series name>\Season 01\<file name>.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2017-06-08 11:00:04.3659 Info App: Profile: Unknown Profile, Path: \\192.168.1.5\Video\Television\<series name>\Season 01\<file name>.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2017-06-08 11:00:04.3659 Info App: Profile: Unknown Profile, Path: \\192.168.1.5\Video\Television\<series name>\Season 01\<file name>.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2017-06-08 11:00:04.3659 Info HttpServer: HTTP Response 200 to 107.77.198.65. Time: 16ms. http://<my dns>:8096/emby/Items/048c389ffbdc781f5280b5ac1e975bfb/PlaybackInfo?UserId=9365cee117b3404b85d8082cff7b1590&StartTimeTicks=16810199480&ForceDirectPlayRemoteMediaSource=true&MaxStreamingBitrate=88479262 
2017-06-08 11:00:04.4909 Info HttpServer: HTTP POST http://<my dns>:8096/emby/Sessions/Playing. UserAgent: Mozilla/5.0 (Linux; Android 7.0; SAMSUNG-SM-G935A Build/NRD90M; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/58.0.3029.83 Mobile Safari/537.36
2017-06-08 11:00:04.4909 Info HttpServer: HTTP Response 204 to 107.77.198.65. Time: 0ms. http://<my dns>:8096/emby/Sessions/Playing 
2017-06-08 11:00:04.4909 Info Trakt: Playback Started
2017-06-08 11:00:04.5065 Info HttpClient: HttpClientManager POST: https://api-v2launch.trakt.tv/scrobble/start
2017-06-08 11:00:04.9440 Info HttpServer: HTTP POST http://<my dns>:8096/emby/Items/048c389ffbdc781f5280b5ac1e975bfb/PlaybackInfo?UserId=9365cee117b3404b85d8082cff7b1590&StartTimeTicks=16810199480&AudioStreamIndex=1&EnableDirectPlay=false&EnableDirectStream=false&AllowVideoStreamCopy=false&AllowAudioStreamCopy=false&MediaSourceId=048c389ffbdc781f5280b5ac1e975bfb&MaxStreamingBitrate=88479262. UserAgent: Mozilla/5.0 (Linux; Android 7.0; SAMSUNG-SM-G935A Build/NRD90M; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/58.0.3029.83 Mobile Safari/537.36
2017-06-08 11:00:04.9440 Info HttpServer: HTTP POST http://<my dns>:8096/emby/Sessions/Playing/Stopped. UserAgent: Mozilla/5.0 (Linux; Android 7.0; SAMSUNG-SM-G935A Build/NRD90M; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/58.0.3029.83 Mobile Safari/537.36
2017-06-08 11:00:04.9440 Info SessionManager: Playback stopped reported by app Emby for Android Mobile 2.9.07 playing Hide and Seek. Stopped at 1681019 ms
2017-06-08 11:00:04.9440 Info Trakt: Playback Stopped
2017-06-08 11:00:04.9440 Info Trakt: Item Not fully played. Tell trakt.tv we are no longer watching but don't scrobble

Edited June 8, 2017 by rhodges

[Luke 37256]

Can you also attach a lot from the app? You can learn how to do that here:

 

https://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/

 

Thanks !

[rhodges 39]

Thanks. I should have done that in the first place.

 

Server: Version 3.2.19.0

Device: Galaxy S7, Android 7.0, Android security patch level, May 1, 2017

 

Log attached. I attempted to play the item a couple of times.

 

I attempted to sanitize the logs. If I overdid it and you need more info, let me know where to send. If I missed something sensitive, please delete. Thanks!

android-emby.log

[Luke 37256]

libvlc is reporting an error. what is supposed to happen in this situation is the app should automatically switch to transcoding. how big are these video files? are any small enough to upload so that i can test them personally? thanks.

[rhodges 39]

These are around 2.1 GB each. I can upload it somewhere, or I can try to use mkvgui and split out a piece if  you think that would be sufficient. If so, just let me know where and what.

 

Note: In about 4 hours, I'll be heading out of the country for a little over a week. If you need me to upload something, I'd need to know by noon, central time. (currently UTC -5)

 

Edit: Isn't it making an encoding request? Video path set to: https://<dns>:443/emby/videos/e1ffe3714b070b87f5c5e45280a23c45/stream.mkv?...

The bitrate of the video is larger than my upload, so it would need to transcode. I think I even (not in log I attached) tried to set the bitrate lowered before I started playing and that didn't help either.

General
Unique ID                                : 188713088434302004479905618488451864414 (0x8DF8D19C4F339D478EDE472A7ECF175E)
Complete name                            : Z:\Video\Television\<series>\Season 01\<file>.mkv
Format                                   : Matroska
Format version                           : Version 4 / Version 2
File size                                : 2.17 GiB
Duration                                 : 45 min 1 s
Overall bit rate                         : 6 889 kb/s
Encoded date                             : UTC 2016-01-04 14:22:51
Writing application                      : mkvmerge v8.5.0 ('Vanishing Act') 64bit
Writing library                          : libebml v1.3.1 + libmatroska v1.4.2

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 5 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 45 min 1 s
Bit rate                                 : 6 441 kb/s
Width                                    : 960 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 4:3
Frame rate mode                          : Constant
Frame rate                               : 23.976 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.389
Stream size                              : 2.03 GiB (93%)
Writing library                          : x264 core 148 r2638 7599210
Encoding settings                        : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=6441 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language                                 : English
Default                                  : Yes
Forced                                   : No

Audio
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Mode extension                           : CM (complete main)
Format settings, Endianness              : Big
Codec ID                                 : A_AC3
Duration                                 : 45 min 1 s
Bit rate mode                            : Constant
Bit rate                                 : 448 kb/s
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 spf)
Bit depth                                : 16 bits
Compression mode                         : Lossy
Stream size                              : 144 MiB (7%)
Default                                  : Yes
Forced                                   : No

Edited June 9, 2017 by rhodges

[Luke 37256]

No, notice how it has the static=true in the url. that is direct play. When this fails it is supposed to switch over to transcoding automatically so i need to get to the bottom of why this isn't happening.

 

Yes anywhere you can upload one is fine, google drive, dropbox, etc. Thanks.

[rhodges 39]

No, notice how it has the static=true in the url. that is direct play. When this fails it is supposed to switch over to transcoding automatically so i need to get to the bottom of why this isn't happening.

 

Yes anywhere you can upload one is fine, google drive, dropbox, etc. Thanks.

PM sent.

[Luke 37256]

Thanks !

[Luke 37256]

Did you test the sample that you cut to make sure it fails as well? Because the video is playing fine for me.