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Playback error - apk:2.8.54 / server:3.2.1.0


oohkarma
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oohkarma

Hello,

 

I need help :)

When I try to play a video with the android app (not via chromecast but direct on phone), I have a error : "Playback error : There was an error processing the request. Please try again later."

I got no problem with chromecast or webapp ...

What I missing ?

 

Thanks.

938f1c32-8d93-4daf-978d-c3d2cabf1996.log

ffmpeg-transcode-14f3c30e-c1be-4431-9cb5-d990ab882586.txt

post-186936-0-25264800-1486923283_thumb.png

server-63622520435.txt

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oohkarma

Hi,

 

I will test, with apk version 2.8.64.
I have not exactly the same but very similar.

When I launch play, I have the black screen player (Screenshot_20170212-234224.png) and after some second the black screen only during the transcription of the video.

When the encoding finish i go to the select episode screen (Screenshot_20170212-234804.png) without action or error message.
 

Thanks for quick reply !

3e3937ea-a202-4685-90e8-62d1d89169e0.log

ffmpeg-transcode-3335109f-bdb4-4467-b320-1f297d660f8a.txt

post-186936-0-73908200-1486939974_thumb.png

post-186936-0-50580000-1486939977_thumb.png

server-63622538851.txt

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oohkarma

Hello,

 

I will make more test and this problem is only when the transcode is use .... (really sorry, not see before)

 

 

Example of file not working : https://drive.google.com/open?id=0B-ikakcbmjUtM2dPbExEZnhMV0k

 

I will test this file and attach log (ko_avi_1_*)

> have the problem

 

I will test with copy the mkf file generate by ffmpeg (succes_recoding_mkv_1_*)

> not have the problem

 

Thanks !

 

ko_avi_1_server-63622701688.txt

ko_avi_1_ffmpeg-transcode-19a82ca3-ae20-4102-99b1-d6bdb5331d11.txt

ko_avi_1_a1182dd7-8d77-412e-a10d-e87301093ac3.log

success_recoding_mkv_1_server-63622702336.txt

success_recoding_mkv_1_87d1ac7e-d8cf-47de-8396-000ed180bd20.log

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  • Solution

@@oohkarma. this file is playing just fine for me. after reviewing your logs again, the issue is the lack of media information in the emby database. Try opening up the video in the emby web app, then on the detail screen click the 3-dot menu, then click the Refresh button. Give it a few seconds then refresh the page. Notice this will populate media information at the bottom of the page.

 

Then try again from android.

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