Some files not playing in Emby for Android

[FluffMe]

Hi!

 

I'm unable to play some files in Emby for Android. All I see is a black screen with usual controls, but no video playback.

The same files play fine with an external player enabled (MX Player with custom HW decoder codec).

 

Please find the server log, transcode log and Android app log attached.

 

Info on the setup:

- Server: latest Emby server (3.1.4.0) on Ubuntu 16.04.1 LTS

- Phone: OnePlus 3, Oxygen OS Open Beta 11 (Android 7.0 Nougat), rooted

 

​This issue occurred even before the update to 3.1.4.0, but I'm not sure how long ago it appeared exactly. I didn't use the app without external player for a long time.

Same issue occurs on another phone – Nexus 5, Android 6.0.1 vanilla, unrooted.

 

Please let me know if you need any additional info.

 

Thanks!

 

fa32b813-f8d4-4539-8cf6-cec3f92515bb.log

ffmpeg-remux-c3c41389-2e21-40e6-8121-c27c58783f35.txt

server-63621151873.txt

Edited January 27, 2017 by FluffMe

[Luke]

Hi @@FluffMe, this is almost certainly due to your version of ffmpeg. There was a regression in ffmpeg 3.2 that affected us and caused this failure. We submitted a patch to ffmpeg, and it was accepted and merged in. So the fix for you is to update your ffmpeg and ffprobe which are located here:

-ffmpeg /usr/bin/ffmpeg -ffprobe /usr/bin/ffprobe

If your distro does not have an update yet that contains our patch, you can grab a build here:

 

https://www.johnvansickle.com/ffmpeg/

 

Let us know how it goes. Thanks !

[FluffMe]

Yay!

 

Everything works just fine with this build. Thank you!

[Luke]

Thanks for confirming !

[maegibbons]

PLEASE!  Once again, bring back the ffmpeg Custom Path setting so that we can test/use other versions without destroying system installed version!

 

Just do not understand your reluctance to do this. 

 

Or enable it with a confifg option if you want it hidden by default.

 

Krs

 

Mark

Edited January 27, 2017 by maegibbons

[Rumbaar]

This appears to be the issue I'm having, though I'm not running on Linux box.

 

Black screen on most devices, some devices a garbled image that isn't being processed correctly.

[andersen]

I have this problem on Windows server too.

I updated ffmpeg to the latest version from ffmpeg.org, but the problem persists.

[Luke]

Hi there @@andersen, in order for us to best help you, please provide the information requested in how to report a media playback issue. thanks !