Playback errors on ET on NUC

[Sammy 739]

I have begun the transition from using Roku Blue Neon to ET on a NUC in the Master Bedroom. I got the playback working well without judder after playing with the madVR settings in madVR via MPC-HC and via the tray icon settings. Frame rate switching is working well and the dts / dts-MA audio is being played back on my old LN-650a Samsung in the Master Bedroom w/o an AVR. I am using madVR with intel QuickSync and Stable filters/renderer although the Edge filters/renderer work as well.. at least last night they did.. This morning I got nothing but a spinner. I am posting the server log and note that around 5:35 and 5:45 when I was trying to get playback it shows errors. I also can grab the ffmpeg direct stream logs from last night when it was working well but don't know if that will reveal anything at all. I'm on ET 2.5.37 and Emby Server 3.1.2.0.

 

TIA

 

Emby Log.txt

Edited January 23, 2017 by Sammy

[Luke 37242]

Try the default setting.

[Sammy 739]

Which one? 

 

Don't use QuickSync?

 

Use EVR or EVR +?

 

I think (but need to confirm) that I set it to Stable and not Edge using madVR.

 

I'll check tonight and report back.

 

TIA

[Marc_G 92]

Curious to know which NUC variant you are using.

[Sammy 739]

Curious to know which NUC variant you are using.

NUC5i3RYH

 

I have WiFi disabled and use Gig Ethernet, BTW.

Edited January 24, 2017 by Sammy

[Guest asrequested]

Which one? 

 

Don't use QuickSync?

 

Use EVR or EVR +?

 

I think (but need to confirm) that I set it to Stable and not Edge using madVR.

 

I'll check tonight and report back.

 

TIA

 

Try EVR+ with DXVA2Copyback, stable

[Luke 37242]

If you're deciding between those two then just use auto.

[Sammy 739]

Here's the basics.. I want to be able to use frame rate switching which I think requires madVR if I'm not mistaken. Also, it may be placebo but madVR gives a better picture. This LCD may be old but it is one of the nicest sets out there to this day with full calibration and deep, deep blacks so it deserves the best I can through at it. I think the intel HD5500 graphics on this NUC should be able to handle madVR if I don't go too far into the settings. This should work! Is there maybe anything telling in the logs. Errors occurred at the time I was trying to play the movie. Here's the media info for it as well:

General 
Unique ID : 254471587531424038316319918483687738307 (0xBF7171EE4A00BC518CA3269AC47A0BC3) 
Complete name : T:\Movies\Hell or High Water (2016)\Hell or High Water (2016).mkv 
Format : Matroska 
Format version : Version 4 / Version 2 
File size : 13.5 GiB 
Duration : 1 h 42 min 
Overall bit rate : 18.9 Mb/s 
Movie name : 
Encoded date : UTC 2016-11-18 01:40:30 
Writing application : mkvmerge v9.5.0 ('Quiet Fire') 64bit 
Writing library : libebml v1.3.4 + libmatroska v1.4.5 

Video 
ID : 1 
Format : AVC 
Format/Info : Advanced Video Codec 
Format profile : High@L4.1 
Format settings, CABAC : Yes 
Format settings, ReFrames : 5 frames 
Codec ID : V_MPEG4/ISO/AVC 
Duration : 1 h 42 min 
Bit rate : 15.2 Mb/s 
Width : 1 920 pixels 
Height : 800 pixels 
Display aspect ratio : 2.40:1 
Frame rate mode : Constant 
Frame rate : 23.976 (24000/1001) FPS 
Color space : YUV 
Chroma subsampling : 4:2:0 
Bit depth : 8 bits 
Scan type : Progressive 
Bits/(Pixel*Frame) : 0.413 
Stream size : 10.9 GiB (81%) 
Title : / MPEG-4 AVC Video / 15200 kbps / 23.976 fps / High Profile 4.1 
Writing library : x264 core 142 r2431+42 c69a006 tMod [8-bit@4:2:0 X86_64] 
Encoding settings : cabac=1 / ref=5 / deblock=1:-2:-2 / analyse=0x3:0x113 / me=umh / subme=10 / psy=1 / fade_compensate=0.50 / psy_rd=0.90:0.00 / mixed_ref=1 / me_range=48 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=11,6 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / fgo=0 / bframes=9 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=120 / rc=crf / mbtree=1 / crf=15.9000 / qcomp=0.60 / qpmin=0:0:0 / qpmax=34:34:34 / qpstep=4 / vbv_maxrate=30000 / vbv_bufsize=38000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=4:0.80 / aq-sensitivity=10.00 / aq-factor=1.00:1.00:1.00 / aq2=0 / aq3=0 
Language : English 
Default : Yes 
Forced : No 
Color range : Limited 
Color primaries : BT.709 
Transfer characteristics : BT.709 
Matrix coefficients : BT.709 

Audio 
ID : 2 
Format : DTS 
Format/Info : Digital Theater Systems 
Format profile : MA / Core 
Mode : 16 
Format settings, Endianness : Big 
Codec ID : A_DTS 
Duration : 1 h 42 min 
Bit rate mode : Variable / Constant 
Bit rate : 3 561 kb/s / 1 509 kb/s 
Channel(s) : 6 channels 
Channel positions : Front: L C R, Side: L R, LFE 
Sampling rate : 48.0 kHz 
Frame rate : 93.750 FPS (512 spf) 
Bit depth : 24 bits 
Compression mode : Lossless / Lossy 
Stream size : 2.54 GiB (19%) 
Title : FraMeSToR / DTS-HD Master Audio / 5.1 / 48 kHz / 3560 kbps / 24-bit 
Language : English 
Default : Yes 
Forced : No 

Text #1 
ID : 3 
Format : PGS 
Codec ID : S_HDMV/PGS 
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs 
Duration : 1 h 34 min 
Bit rate : 35.7 kb/s 
Count of elements : 2392 
Stream size : 24.2 MiB (0%) 
Title : English 
Language : English 
Default : No 
Forced : No 

Text #2 
ID : 4 
Format : PGS 
Codec ID : S_HDMV/PGS 
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs 
Duration : 1 h 36 min 
Bit rate : 39.7 kb/s 
Count of elements : 2658 
Stream size : 27.3 MiB (0%) 
Title : English-SDH 
Language : English 
Default : No 
Forced : No 

Text #3 
ID : 5 
Format : PGS 
Codec ID : S_HDMV/PGS 
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs 
Duration : 1 h 40 min 
Bit rate : 31.2 kb/s 
Count of elements : 2248 
Stream size : 22.5 MiB (0%) 
Title : Spanish 
Language : Spanish 
Default : No 
Forced : No 

Menu 
00:00:00.000 : :Chapter 01 
00:09:37.243 : :Chapter 02 
00:13:50.454 : :Chapter 03 
00:22:14.583 : :Chapter 04 
00:28:40.385 : :Chapter 05 
00:31:54.329 : :Chapter 06 
00:40:49.613 : :Chapter 07 
00:46:49.932 : :Chapter 08 
00:55:45.091 : :Chapter 09 
01:02:06.472 : :Chapter 10 
01:09:52.897 : :Chapter 11 
01:14:04.648 : :Chapter 12 
01:20:56.226 : :Chapter 13 
01:29:09.135 : :Chapter 14 
01:35:03.864 : :Chapter 15 
01:38:28.277 : :Chapter 16 

Edited January 24, 2017 by Sammy

[Sammy 739]

Okay.. I was testing again this morning but this time on my HTPC with the 3D mkv that was working well last night and the night before plus the same file that was giving me issues on the NUC.

 

My HTPC was set as follows:

 

H/W Acceleration: Auto

Renderer: madVR

Frame Rate Switching: OFF

Filters: Stable

madVR: Avoid Judder

 

I do have the madVR associated with mpc-hc set for frame rate switching and mid upper processing settings using a Radion/AMD HD7850 GPU.

 

The file for which I give the media info above still gave me a spinner as did the 3D mkv. Here's a few logs to review:

 

Emby Log (2).txt

FFMPEG Log (1).txt

FFMPEG Log (2).txt

 

I will post the media info of the 3D mkv shortly.

Edited January 24, 2017 by Sammy

[Sammy 739]

BTW, this just came to me.. I should probably turn Cinema Mode off for now to remove that from this issue or maybe it is the issue but the problem standard mkv (not 3D) was played from a resume point and not from the beginning where Cinema Mode kicks in.

[Sammy 739]

Here's the media info on the 3D file:

General 
Unique ID : 197637982738042663344641018248253203745 (0x94AFB0DF8026D70ABA04C5E48E6CE521) 
Complete name : T:\Movies\Star Trek - Into Darkness 3D (2013)\Star Trek - Into Darkness 3D (2013).mkv 
Format : Matroska 
Format version : Version 4 / Version 2 
File size : 9.84 GiB 
Duration : 2 h 12 min 
Overall bit rate : 10.7 Mb/s 
Encoded date : UTC 2014-07-10 16:19:01 
Writing application : mkvmerge v6.9.1 ('Blue Panther') 64bit built on Apr 18 2014 18:23:38 
Writing library : libebml v1.3.0 + libmatroska v1.4.1 

Video 
ID : 1 
Format : AVC 
Format/Info : Advanced Video Codec 
Format profile : High@L4.1 
Format settings, CABAC : Yes 
Format settings, ReFrames : 4 frames 
Codec ID : V_MPEG4/ISO/AVC 
Duration : 2 h 12 min 
Bit rate : 9 387 kb/s 
Width : 1 920 pixels 
Height : 1 080 pixels 
Display aspect ratio : 16:9 
Frame rate mode : Constant 
Frame rate : 23.976 (24000/1001) FPS 
Color space : YUV 
Chroma subsampling : 4:2:0 
Bit depth : 8 bits 
Scan type : Progressive 
Bits/(Pixel*Frame) : 0.189 
Stream size : 8.46 GiB (86%) 
Writing library : x264 core 142 r2431 ac76440 
Encoding settings : cabac=1 / ref=4 / deblock=1:-2:-2 / analyse=0x3:0x113 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=9387 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=62500 / vbv_bufsize=78125 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00 
Default : Yes 
Forced : No 

Audio #1 
ID : 2 
Format : AC-3 
Format/Info : Audio Coding 3 
Mode extension : CM (complete main) 
Format settings, Endianness : Big 
Codec ID : A_AC3 
Duration : 2 h 12 min 
Bit rate mode : Constant 
Bit rate : 640 kb/s 
Channel(s) : 6 channels 
Channel positions : Front: L C R, Side: L R, LFE 
Sampling rate : 48.0 kHz 
Frame rate : 31.250 FPS (1536 spf) 
Bit depth : 16 bits 
Compression mode : Lossy 
Stream size : 605 MiB (6%) 
Language : French 
Default : Yes 
Forced : No 

Audio #2 
ID : 3 
Format : AC-3 
Format/Info : Audio Coding 3 
Mode extension : CM (complete main) 
Format settings, Endianness : Big 
Codec ID : A_AC3 
Duration : 2 h 12 min 
Bit rate mode : Constant 
Bit rate : 640 kb/s 
Channel(s) : 6 channels 
Channel positions : Front: L C R, Side: L R, LFE 
Sampling rate : 48.0 kHz 
Frame rate : 31.250 FPS (1536 spf) 
Bit depth : 16 bits 
Compression mode : Lossy 
Stream size : 605 MiB (6%) 
Language : English 
Default : No 
Forced : No 

Text #1 
ID : 4 
Format : UTF-8 
Codec ID : S_TEXT/UTF8 
Codec ID/Info : UTF-8 Plain Text 
Language : French 
Default : No 
Forced : No 

Text #2 
ID : 5 
Format : UTF-8 
Codec ID : S_TEXT/UTF8 
Codec ID/Info : UTF-8 Plain Text 
Language : English 
Default : No 
Forced : No 

Menu 
00:00:00.000 : en:00:00:00.000 
00:10:20.370 : en:00:10:20.370 
00:19:21.494 : en:00:19:21.494 
00:30:03.969 : en:00:30:03.969 
00:40:09.115 : en:00:40:09.115 
00:46:05.262 : en:00:46:05.262 
00:56:38.228 : en:00:56:38.228 
01:06:35.783 : en:01:06:35.783 
01:12:55.663 : en:01:12:55.663 
01:22:45.752 : en:01:22:45.752 
01:30:54.741 : en:01:30:54.741 
01:38:36.369 : en:01:38:36.369 
01:47:09.548 : en:01:47:09.548 
01:54:17.142 : en:01:54:17.142 
01:59:20.653 : en:01:59:20.653 
02:03:18.308 : en:02:03:18.308 

[Sammy 739]

I just looked in my server settings and I don't ever remember making this setting:

 

FFmpeg path: C:\Users\i5 Home Theater PC\AppData\Roaming\MediaBrowser-Server\ffmpeg\20160131\ffmpeg.exe

 

Is this correct?

Edited January 24, 2017 by Sammy

[Sammy 739]

I've been messing with it a bit and think I've got things running pretty well. I disabled Cinema Mode in ET itself but not on the server and I've reset the server. Files load but sometimes, not all the time, they take 10 seconds or so, sometimes not. I did not put a stopwatch on this so it could be more or less but it is a wait with the rainbow spinner spinning. I also played with the filter set and the frame rate switching. Stable works best of course but for whatever reason, 3D content will not play reliably unless set to Edge (this is the Family Room TV connected directly to the HTPC with Emby Server on it, BTW). The NUC isn't used for 3D because the TV connected to it doesn't support 3D.

 

I will continue testing and continue to report my findings. I'm wondering if it is possible to generate logs with ET so those can be posted for the developers to review?

Edited January 26, 2017 by Sammy

[Guest asrequested]

What CPU / GPU does your NUC have?

[Sammy 739]

What CPU / GPU does your NUC have?

Intel Core i3-5010U Processor (2.1 GHz Dual Core, 3MB Cache, 15W TDP)

 

Intel HD Graphics 5500

 

8GB 1600 DDR3 RAM

 

Samsung SSD EVO 850 250GB

[Sammy 739]

After resetting the Emby Server last night it seemed to be running well on the NUC with madVR, Frame Rate Switching and Stable Filters.

 

On the HTPC, which is an i5 Haswell with an AMD/Radeon HD7850 it works ok on Edge. This computer has some more advanced render settings in madVR, BTW.

 

The issue is that I'm getting a spinner quite often actually, not just playing files. My library is pretty large, about 15 TB spread across two PC's. This may have something to do with it but it shouldn't as my network is pretty robust.

[Guest asrequested]

First, madVR is pretty resource heavy. Your NUC may not have enough gusto to fully use it.

 

The spinning circle may not be related. If you play in a browser, do you still get the same issue?

[Sammy 739]

First, madVR is pretty resource heavy. Your NUC may not have enough gusto to fully use it.

 

The spinning circle may not be related. If you play in a browser, do you still get the same issue?

I am only using the NUC for frame rate switching at this point. All other settings are standard except for Smooth Motion on for Judder. I think that HD5500 can handle medium levels of madVR settings though.

 

This spinner occurs on my HTPC too and resetting the server clears it up for a while on both machines so I think it is an issue elsewhere.

Edited January 25, 2017 by Sammy

[jordandparker 5]

I'm Having the same spinner issue i5 8gb 250gb ssd nvidia 750ti GTX all defaults. Same result resetting server seems to clear it for a while. UPDATE: exiting emby theater and opening again resolves for a period of time

Edited January 26, 2017 by jordandparker

[Sammy 739]

I'm Having the same spinner issue i5 8gb 250gb ssd nvidia 750ti GTX all defaults. Same result resetting server seems to clear it for a whileYe

Yes. I'm coming to realize that this issue is something other than hardware related possibly. You should post a server and transcode (if exists) taken at the same time this occurs. 

[Guest asrequested]

Do you guys both have clean ET installations? No mods?

[jordandparker 5]

Yeah I did a clean install after it started happening. Still Nothing

[Luke 37242]

Hi, yes best thing to do is please provide the information requested in how to report a media playback issue. thanks !

[Sammy 739]

@@Luke I posted logs on the previous page. Things seem to be working okay after the reset of the Emby server but I am still monitoring the situation. It seems that sometimes we just have to wait out the spinner before the show starts.. This is usually for content where madVR needs to do some scaling due the quality of the source file; just a thought as to what's going on because it happens sometimes when the source is directly ripped from a Blu-ray.

 

@ As far as mods to ET, this is installed directly from the Emby Webpage without modification if that is what you mean. Some of the settings are not the default settings though.

Edited January 26, 2017 by Sammy

[Guest asrequested]

@ As far as mods to ET, this is installed directly from the Emby Webpage without modification if that is what you mean. Some of the settings are not the default settings though.

 

What are your settings, for audio and video?