Emby DVR (premiere) - no playback

[goku2k 1]

Server = linux debian install

Client = Win 10 theater app

 

I can schedule recordings, and I see .ts files created, but playback only results in a cover-art displaying and no sound. Live TV works and can play, pause, rewind and fast forward. Recording shows do not show in the "recorded" category until after they are complete. Once completed, they display in the recorded category, and they can be selected to play - however at that point, only the coverart shows up on the screen and there is no sound.

Edited January 17, 2017 by goku2k

[Luke 38818]

Hi there @@goku2k, we're sorry to hear about this. In order for us to best help you, please provide the information requested in how to report a media playback issue. thanks !

[maegibbons 1268]

What version of ffmpeg is running on the server?  Could be a transcode issue.

 

Krs

 

Mark

[goku2k 1]

Server = linux debian install

Client = Win 10 theater app

 

I can schedule recordings, and I see .ts files created, but playback only results in a cover-art displaying and no sound. Live TV works and can play, pause, rewind and fast forward. Recording shows do not show in the "recorded" category until after they are complete. Once completed, they display in the recorded category, and they can be selected to play - however at that point, only the coverart shows up on the screen and there is no sound.

 

 

What version of ffmpeg is running on the server?  Could be a transcode issue.

 

Krs

 

Mark

ffmpeg version 3.2.2-1~bpo8+1 Copyright © 2000-2016 the FFmpeg developers

  built with gcc 4.9.2 (Debian 4.9.2-10)

 

I enabled debug logs and attached the most recent sever and ffmpeg logs as logs.zip

logs.zip

[Luke 38818]

Hi @@goku2k, there is a regression in ffmpeg 3.2 that is affecting us here and causing the playback failure. We have submitted a patch to ffmpeg to resolve the issue and they accepted it and merged it in. 

 

What I would suggest doing is downloading the latest git build from here:

 

https://www.johnvansickle.com/ffmpeg/

 

then replacing ffmpeg and ffprobe at

/usr/bin/ffmpeg
/usr/bin/ffprobe

You will probably need to mark the new files as executable so that Emby Server will have permission to execute them. Thanks !

[goku2k 1]

Upgraded ffmpeg version, but still experiencing same issue. The latest debian version is the same version as on https://www.johnvansickle.com/ffmpeg/ (latest release on that site is release: 3.2.4, debian version is 3.2.4-1)

 

root@HP-OMV:~# ffmpeg

ffmpeg version 3.2.4-1~bpo8+1 Copyright © 2000-2017 the FFmpeg developers

  built with gcc 4.9.2 (Debian 4.9.2-10)

 

 

Something I noticed in both the old and new logs was:

017-03-08 06:58:19.0591 Error HttpClient: Error getting response from http://192.168.1.1:5000

 

Why would the server attempt to pull something from that address? (It happens to be the default gateway for the server and the router and dhcp server address)

[goku2k 1]

server and ffmpeg logs (with debug enabled) attached.

emby logs.zip

[mastrmind11 718]

 

 

Something I noticed in both the old and new logs was:

017-03-08 06:58:19.0591 Error HttpClient: Error getting response from http://192.168.1.1:5000

 

Why would the server attempt to pull something from that address? (It happens to be the default gateway for the server and the router and dhcp server address)

 

Disable automatic port mapping on the server and that error will go away.

[goku2k 1]

Disable automatic port mapping on the server and that error will go away.

Thanks - latest set of logs no longer have that specific error.

 

However, I am still experiencing issues with playback of recorded files. Live TV works, but playback of recorded files still results in a blank/black screen.

 

Fresh logs attached.

emby logs.zip

Edited March 9, 2017 by goku2k

[goku2k 1]

Hi Luke,

 

This appears to work via web access - it's theater that is not playing the file. I've made sure I'm running the latest theater release from the store, and still no luck.

[Luke 38818]

@@goku2k, are you sure the debian version is the same? it appears to be missing the mpeg2video decoder.