bill0527 0 Posted December 27, 2016 Share Posted December 27, 2016 Having a lot of problems getting some recorded TV shows to play. Using H264 video AC3 Audio in an mkv wrapper. Audio works but only a black screen. Shows were recored on a Tivo, commercials removed and saved as H264 mkv Have tried other shows using Apple TV 4 preset in Handbrake but now luck. I have attached the Log of the mkv show Emby Log.rtf Link to comment Share on other sites More sharing options...
corey 312 Posted December 28, 2016 Share Posted December 28, 2016 Hi @@bill0527, can you post the server log too please? It looks like the transcode log may be what you attached. Link to comment Share on other sites More sharing options...
bill0527 0 Posted December 28, 2016 Author Share Posted December 28, 2016 There are several logs around the time I had the problem. Not sure which one has the info so I am posting all Log -1 27 dec.txt Log-2 26 Dec.txt Link to comment Share on other sites More sharing options...
corey 312 Posted December 28, 2016 Share Posted December 28, 2016 What I find interesting is that I couldn't find any references to Apple TV (like User Agent) in the logs. Is there any chance you could replicate this problem and upload another server log? Thanks! Link to comment Share on other sites More sharing options...
bill0527 0 Posted December 29, 2016 Author Share Posted December 29, 2016 (edited) Corey, Here you go. I can see bit rate exceeded errors but I used an Apple TV pre-set in Handbrake. What is the max bit rate that can be handled? Tried deleting and reinstalling the app also Emby Log 29 Dec.rtf Edited December 29, 2016 by bill0527 Link to comment Share on other sites More sharing options...
ebr 13696 Posted December 29, 2016 Share Posted December 29, 2016 Corey, Here you go. I can see bit rate exceeded errors but I used an Apple TV pre-set in Handbrake. What is the max bit rate that can be handled? This is an app-side setting and the default is automatic so it tests your connection and chooses a rate. You can change that in the playback settings in the app. Link to comment Share on other sites More sharing options...
bill0527 0 Posted December 29, 2016 Author Share Posted December 29, 2016 Understand and the setting is set to Auto, but still no picture Link to comment Share on other sites More sharing options...
corey 312 Posted December 29, 2016 Share Posted December 29, 2016 I'm not an expert on Emby server log analysis but nothing really jumped out at me when reviewing the logs. Link to comment Share on other sites More sharing options...
bill0527 0 Posted December 29, 2016 Author Share Posted December 29, 2016 Thanks, hopefully someone has an answer. Everything works fine on my nvidea, only problem is on the apple tv Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
ebr 13696 Posted December 30, 2016 Share Posted December 30, 2016 There should also have been an ffmpeg log created. Can you please post that? Thanks. Link to comment Share on other sites More sharing options...
bill0527 0 Posted December 30, 2016 Author Share Posted December 30, 2016 Here you go.... FFmeg Blue Bloods 29 dec.rtf Link to comment Share on other sites More sharing options...
Luke 32465 Posted December 30, 2016 Share Posted December 30, 2016 Hi @@bill0527, the log looks OK so it's not immediately obvious what the issue is. Is is possible for you to upload a sample video file to something like dropbox or google drive? thanks ! Link to comment Share on other sites More sharing options...
bill0527 0 Posted December 30, 2016 Author Share Posted December 30, 2016 try this link: https://drive.google.com/file/d/0B0ZaAAp2CZA6alFsVDlfOGMwMmM/view?usp=sharing Link to comment Share on other sites More sharing options...
ebr 13696 Posted December 30, 2016 Share Posted December 30, 2016 Your sample is an m4v but the above says you are having trouble with mkvs. Did you upload the correct file? Link to comment Share on other sites More sharing options...
bill0527 0 Posted December 30, 2016 Author Share Posted December 30, 2016 yes, was a typo. Sorry for the inconvenience. HAve been converting .mkv to apple 1080p60 Surround preset in handbrake Link to comment Share on other sites More sharing options...
ebr 13696 Posted December 30, 2016 Share Posted December 30, 2016 Your sample played fine for me and did not require remuxing because it was in an m4v container. Your above log was for an mkv and that would require remuxing to play on the Apple TV. Link to comment Share on other sites More sharing options...
bill0527 0 Posted December 30, 2016 Author Share Posted December 30, 2016 thanks. will make sure I have cleaned out the mkv's and only have m4v in the folder. Appreciate the help Link to comment Share on other sites More sharing options...
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