Apple TV 4 Playback Issues

[bill0527 0]

Having a lot of problems getting some recorded TV shows to play. Using H264 video AC3 Audio in an mkv wrapper. Audio works but only a black screen. Shows were recored on a Tivo, commercials removed and saved as H264 mkv

 

Have tried other shows using Apple TV 4 preset in Handbrake but now luck. I have attached the Log of the mkv show

 

 

Emby Log.rtf

[corey 315]

Hi @@bill0527, can you post the server log too please? It looks like the transcode log may be what you attached.

[bill0527 0]

There are several logs around the time I had the problem. Not sure which one has the info so I am posting all

Log -1 27 dec.txt

Log-2 26 Dec.txt

[corey 315]

What I find interesting is that I couldn't find any references to Apple TV (like User Agent) in the logs. Is there any chance you could replicate this problem and upload another server log?

 

Thanks!

[bill0527 0]

Corey, Here you go.  I can see bit rate exceeded errors but I used an Apple TV pre-set in Handbrake. What is the max bit rate that can be handled?

 

Tried deleting and reinstalling the app also

Emby Log 29 Dec.rtf

Edited December 29, 2016 by bill0527

[ebr 15667]

Corey, Here you go.  I can see bit rate exceeded errors but I used an Apple TV pre-set in Handbrake. What is the max bit rate that can be handled?

 

This is an app-side setting and the default is automatic so it tests your connection and chooses a rate.  You can change that in the playback settings in the app.

[bill0527 0]

Understand and the setting is set to Auto, but still no picture

[corey 315]

I'm not an expert on Emby server log analysis but nothing really jumped out at me when reviewing the logs.

[bill0527 0]

Thanks, hopefully someone has an answer. Everything works fine on my nvidea, only problem is on the apple tv

 

 

Sent from my iPad using Tapatalk

[ebr 15667]

There should also have been an ffmpeg log created.  Can you please post that?  Thanks.

[bill0527 0]

Here you go....

FFmeg Blue Bloods 29 dec.rtf

[Luke 40082]

Hi @@bill0527, the log looks OK so it's not immediately obvious what the issue is. Is is possible for you to upload a sample video file to something like dropbox or google drive? thanks !

[bill0527 0]

try this link: 

 

https://drive.google.com/file/d/0B0ZaAAp2CZA6alFsVDlfOGMwMmM/view?usp=sharing

[ebr 15667]

Your sample is an m4v but the above says you are having trouble with mkvs.  Did you upload the correct file?

[bill0527 0]

yes, was a typo. Sorry for the inconvenience. HAve been converting .mkv to apple 1080p60 Surround preset in handbrake

[ebr 15667]

Your sample played fine for me and did not require remuxing because it was in an m4v container.

 

Your above log was for an mkv and that would require remuxing to play on the Apple TV.

[bill0527 0]

thanks. will make sure I have cleaned out the mkv's and only have m4v in the folder. Appreciate the help