7 replies to this topic

[colchar]

For the last 2 days I have been trying to fix this issue with no luck. The server loads initially, after you click a couple of things, everything then disappears and you get a loading gif permanently. I initially tried deleting library.db and rescanning, then I reinstalled the server and finally restored a backup from a few days ago. Nothing so far has helped. I would really appreciate some ideas on how to fix this,

 

[colchar]

Below is an error I am repeatedly see in Event Viewer, not sure if the two are related.

 

Application: MediaBrowser.ServerApplication.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at ImageMagickSharp.MagickWandInterop.DestroyMagickWand(IntPtr)
   at ImageMagickSharp.MagickWand.Dispose(Boolean)
   at ImageMagickSharp.MagickWand.Finalize()

[Sammy]

You probably need to update the .net framework to v4.6.2.

[Luke]

Thanks for the suggestion, although I'm sure he has it and that's just a generic .net error message. 

 

I think what he needs to do actually is consider running memory diagnostics like memtest to scan for a possible hardware failure.

[Sammy]

Yeah, IIR, it's in the installer package so should be there. Just proposing possible solutions.

[colchar]

Sorry for the late response guys. I have been away for the last couple of days and returned to find it working again with no errors.

[Luke]

Thanks for reporting back. I think you have a possible hardware problem though, just fyi.

[colchar]

Thanks for reporting back. I think you have a possible hardware problem though, just fyi.

 

Thanks I will run some tests and keep an eye on it.