crashbowman 1 Posted December 13, 2016 Share Posted December 13, 2016 Hi, Just setup Emby Premiere yesterday and am getting more and more frustrated and wondering why I did this. I can't successfully play a movie (mp4) from my collection on the Android TV or Roku app. They play fine on my Server (Win 10) in the web app. Some will not start at all. Others will go for close to a minute and stop. Some movies will not start on Android TV, but will start on Roku...however, like I mentioned they will still stop playing. I have never had problems playing my files elsewhere (Plex). Any help is appreciated. Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted December 13, 2016 Share Posted December 13, 2016 how about a log file? Link to comment Share on other sites More sharing options...
Jdiesel 1114 Posted December 13, 2016 Share Posted December 13, 2016 (edited) Yes please post a log file. Next thing we can try is switching the version of FFmpeg that the server is using but first having a look at the logfile would be the most help. Edited December 13, 2016 by Jdiesel Link to comment Share on other sites More sharing options...
crashbowman 1 Posted December 13, 2016 Author Share Posted December 13, 2016 Which one...the "Server" or the "FFMPEG-Transcode"? Also is there a way to attach or just a copy/paste? Link to comment Share on other sites More sharing options...
Jdiesel 1114 Posted December 13, 2016 Share Posted December 13, 2016 Both. I usually just go into the logs section of the server web interface and copy the log file into a blank text file which I then attach to a forum post. Link to comment Share on other sites More sharing options...
crashbowman 1 Posted December 13, 2016 Author Share Posted December 13, 2016 OK, here are logs. This one will play on Roku, but keeps stopping every few minutes and then takes forever to start back. ffmpeg log.txt server log.txt Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted December 13, 2016 Share Posted December 13, 2016 Looks like subtitles to me. Try playing w/ subs off, see if that helps. Link to comment Share on other sites More sharing options...
crashbowman 1 Posted December 13, 2016 Author Share Posted December 13, 2016 Looks like subtitles to me. Try playing w/ subs off, see if that helps. OK, trying now...so since I have been having trouble with many videos, does that mean most/all are trying to play with subtitles? Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted December 13, 2016 Share Posted December 13, 2016 it's possible. if you're curious yourself, check the transcode log and look for places where it's trying to burn in subs. Link to comment Share on other sites More sharing options...
Luke 37247 Posted December 13, 2016 Share Posted December 13, 2016 Well these are text subs so it's not supposed to be burning them in. The app is supposed to be pulling them down directly. I'm looking into why that's happening. Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted December 13, 2016 Share Posted December 13, 2016 ah, you're right @@Luke, my bad reading the logs too quickly. Link to comment Share on other sites More sharing options...
Luke 37247 Posted December 13, 2016 Share Posted December 13, 2016 OK, I think it is actually due to a typo in the Roku app. Roku only supports a limited set of languages. If the language isn't supported then we have to burn in the subtitles using the server. We have fre for French, when it should be fra. I've pushed an update to our zip installation to resolve this: https://emby.media/community/index.php?/topic/8001-emby-for-roku-channel/ @@ebr may want to push it to the beta channel as well as apply the change to the new app. 1 Link to comment Share on other sites More sharing options...
crashbowman 1 Posted December 13, 2016 Author Share Posted December 13, 2016 That seems to have really helped! Thank you so much! Now, I am dealing with another set of files (Blu Ray rips converted to MP4). Have horrible audio sync issues. ffmpeg log.txt server log.txt Link to comment Share on other sites More sharing options...
Luke 37247 Posted December 13, 2016 Share Posted December 13, 2016 You might be able to direct play that file without transcoding. The current Roku app has a default bitrate setting of 3.2mbps. Our new app will have automatic bitrate measurement, but for now, you should go into app settings and increase the bitrate to the highest value that your network can handle. For example, try 15mbps as a starting point. thanks. Link to comment Share on other sites More sharing options...
crashbowman 1 Posted December 13, 2016 Author Share Posted December 13, 2016 (edited) You might be able to direct play that file without transcoding. The current Roku app has a default bitrate setting of 3.2mbps. Our new app will have automatic bitrate measurement, but for now, you should go into app settings and increase the bitrate to the highest value that your network can handle. For example, try 15mbps as a starting point. thanks. You guys are amazing! That seems to have done it...now I've moved back to my Android TV (Mi Box) as that is my preferred device. First file I try to play will play for a few seconds and then stop. I tried adjusting the bitrate like with the roku first and no change. I only seemed to get a server log this time and not an ffmpeg. androidtvserver.txt Edited December 13, 2016 by crashbowman Link to comment Share on other sites More sharing options...
Luke 37247 Posted December 13, 2016 Share Posted December 13, 2016 So it's direct playing when perhaps it should be transcoding. You may want to consider grabbing the open beta as it is dramatically improved. The discussion for that is here: https://emby.media/community/index.php?/topic/42239-android-tv-beta-13x/ You can learn how to get the beta here: https://emby.media/community/index.php?/topic/24350-android-open-beta-testing/ Thanks. Link to comment Share on other sites More sharing options...
crashbowman 1 Posted December 13, 2016 Author Share Posted December 13, 2016 So it's direct playing when perhaps it should be transcoding. You may want to consider grabbing the open beta as it is dramatically improved. The discussion for that is here: https://emby.media/community/index.php?/topic/42239-android-tv-beta-13x/ You can learn how to get the beta here: https://emby.media/community/index.php?/topic/24350-android-open-beta-testing/ Thanks. Thanks again! So very impressed with the support here! Link to comment Share on other sites More sharing options...
Luke 37247 Posted December 13, 2016 Share Posted December 13, 2016 Let us know how the beta goes. Thanks ! Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted December 14, 2016 Share Posted December 14, 2016 @@crashbowman, also keep in mind that the Mi Box has issues w/ DTS audio, and you will have to force transcoding on that media. For that reason I have a bitrate limit set @ 10mbps which seems to be the middle ground where most of my stuff direct plays and DTS stuff transcodes... at least for my collection. Link to comment Share on other sites More sharing options...
ebr 14959 Posted December 14, 2016 Share Posted December 14, 2016 @@crashbowman, also keep in mind that the Mi Box has issues w/ DTS audio, and you will have to force transcoding on that media. For that reason I have a bitrate limit set @ 10mbps which seems to be the middle ground where most of my stuff direct plays and DTS stuff transcodes... at least for my collection. This kind of trickery shouldn't be necessary with the new version of the app. Link to comment Share on other sites More sharing options...
crashbowman 1 Posted December 14, 2016 Author Share Posted December 14, 2016 Let us know how the beta goes. Thanks ! I bet this goes along with all the other comments, but the Beta has worked great! I just have one folder of files all encoded the same way and they don't play, but when I use the "magic button" (the button on the right that you press if there is audio/video trouble) seems to allow them to play. Overall the Beta has been significantly better. Very tempted to ditch the Mi Box and get a Roku Ultra, but the user interface (guide specifically) is much better on the Android TV app. Thanks again for all the tremendous support. 1 Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted December 14, 2016 Share Posted December 14, 2016 @@ebr, since the "magic button" seems to be working quite well for everyone, is there not a way to automate whatever the magic button is doing so there's no longer a requirement for user intervention? I'm guessing the automatic detection of troubled playback is the reason? Link to comment Share on other sites More sharing options...
Jdiesel 1114 Posted December 14, 2016 Share Posted December 14, 2016 I think the "magic button" just forces transcoding to a more compatible format. I think most would rather avoid that unless it is absolutely necessary. Link to comment Share on other sites More sharing options...
crashbowman 1 Posted December 14, 2016 Author Share Posted December 14, 2016 So do other Android TV boxes (Shield, Nexus, Fire TV) not have the DTS issues that Mi Box has? Also is the Emby app for Fire TV the same as the Android TV app? Link to comment Share on other sites More sharing options...
Jdiesel 1114 Posted December 14, 2016 Share Posted December 14, 2016 (edited) I can't speak for the Nexus or Fire TV but the Shield play DTS perfectly, in fact it now also plays DTS-MA and DD TrueHD as of about a week ago. From what I recall the Mi Box has an issue with DTS that is unrelated to Emby as other media software can't play DTS either. Hopefully there is a firmware update to fix this in the near future. Edited December 14, 2016 by Jdiesel Link to comment Share on other sites More sharing options...
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