Emby has stopped working for me

[kcdh 1]

Hi,  

 

I can't get Emby to open anymore. All that comes up is a screen that asks me to wait while the database is being upgraded, but it has remained at 0% for over a day now.  I'm not sure if my problem is the latest version or that I switched to an external SSD boot drive recently and this is the first time using Emby since.  I did migrate my user directly to the new drive.  

[Luke 38849]

Hi, we're sorry to hear about this. Can you please provide the emby server log? instructions on how to do that can be found here:

 

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !

[kcdh 1]

I've dealt with the logs before, but can't open the dashboard.  Where in the OS X file system would they be located?

[Luke 38849]

Ok, at this point, are you open to a fresh install? Going forward we will never be doing those large database upgrades ever again, so it's probably not worth dwelling on it right now. If you are open to a fresh install I can set you up with a preview of the next server release, you could start clean with that.

[kcdh 1]

sure, does that mean the manual edits i performed would be lost though?

[Luke 38849]

Depends. Do you use local metadata (nfo) files?

[kcdh 1]

not sure - where would they be located?

[Luke 38849]

If you enabled nfo saving, there will be nfo files in the same folders as your media files, right next to them actually. If not, then your best bet will just be to let the database upgrade complete to avoid losing edits.

[kcdh 1]

yes, I have .nfo files with the media files

[Luke 38849]

So then in that case they should have your custom edits and if you wanted to try this you could do a complete uninstall followed by a new install of the version i've linked to in post #2. If you want to backup watch data though we'll need to handle that before though.

[kcdh 1]

ok I'll give it a try.  does a complete uninstall involve special steps?  also, i don't see a link to a different version in post #2

Edited December 5, 2016 by kcdh

[Luke 38849]

@@kcdh No special steps aside from uninstalling from the mac applications menu. You can find the test version here:

 

https://emby.media/community/index.php?/topic/41373-scan-media-library-failed/page-2&do=findComment&comment=392056

 

Thanks.

[kcdh 1]

hi, 

 

I've performed a fresh install, but when I click 'configure emby' or 'browse library' nothing happens.  

[Luke 38849]

What if you open a web browser and visit

http://localhost:8096

[kcdh 1]

that works, but the library doesn't open (spins and spins when I click Home) and when I click 'scan library' it doesn't show that the library is scanning.  

[Luke 38849]

And this is on the build I linked you to earlier?

[Luke 38849]

I've put up a new build so please try this:

 

https://emby.media/community/index.php?/topic/41373-scan-media-library-failed/page-2&do=findComment&comment=394773

 

Thanks !

[kcdh 1]

hi, sorry I haven't responded sooner.  I just tried the new build from the downloads page and it still doesn't work.  I've attached a screenshot.  Nothing happens when i click on the icons displayed in the screenshot.

 

[Luke 38849]

Can you try clearing browsing data? thanks !

[kcdh 1]

cleared browser data.  i now get the home screen but with a continually spinning circle.  when i click 'scan library' it isn't indicated on the dashboard.  

[kcdh 1]

is there an older version I could try?   perhaps one from mid-year?

[Luke 38849]

Can you grab the Emby Server log? I don't believe I've seen one of this issue from the new version. thanks.

[GoldFiNNger 1]

I am running multiple Emby servers (OSX, Ubuntu & FreeNAS), and by far the OSX build has been the most stable.

 

Therefore, it's likely not an issue with the program, but most likely network/browser settings. As @@Luke recommended, you should post your server log and you'll be more likely to find a solution for the specific issue involving your server installation.

[Luke 38849]

I am running multiple Emby servers (OSX, Ubuntu & FreeNAS), and by far the OSX build has been the most stable.

 

Therefore, it's likely not an issue with the program, but most likely network/browser settings. As @@Luke recommended, you should post your server log and you'll be more likely to find a solution for the specific issue involving your server installation.

 

Hi @@GoldFiNNger thanks for the update !

[kcdh 1]

attached is my latest server log

 

 

Log-2.txt.zip

Edited December 26, 2016 by kcdh