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Live tv client disconnects shortly after playing

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Best Answer ebr , 17 October 2016 - 05:04 PM

The new update is out.

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#1 mwongjay OFFLINE  

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Posted 15 October 2016 - 03:50 PM

Unraid Server: v6.2.1

Emby Server: v3.0.8100.0

Fire TV Box: v5.2.1.1

Fire TV App: v1.2.31a

Log sent from Fire TV: 3:21PM EST

 

Client is disconnecting from live tv 2-10 minutes after starting and returns to the guide. 

 

Been running this setup for quite awhile with no issues. The last time I was successfully streaming live tv both transcoded and direct playing was on 3.0.64, possibly 3.0.71. I update as often as new updates are released. Once the issue started on the first Fire Tv box I attempted:

 

Clearing cache, clearing all data - no fix

Re-installed Fire TV app - no fix

Deleted and re-created docker image - no fix

 

I then tested on 2nd Fire Tv box and had same issue and repeated steps above except for re-creating docker image.

 

Live tv (transcoded) in browser - works fine

Live tv (transcoded) on iOS app - works fine

Remote streaming live tv (transcoded) on iOS app - works fine

 

Local streaming recorded tv on Fire tv - works fine

Local streaming tv shows transcoded and direct play (Fire tv, iOS, browser) - works fine

Local streaming movies transcoded and direct play (Fire tv, iOS, browser) - works fine

 

Seems to be just with Fire tv when direct playing or transcoding live tv. 

 

Any help would be appreciated. Thanks.

 

 



#2 ebr ONLINE  

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Posted 15 October 2016 - 04:11 PM

This will be corrected as soon as we can get the new release through Amazon review.  If you would like to join the beta, you can get a fix sooner but be sure and follow all the instructions for Amazon here: Android Open Beta Testing



#3 ebr ONLINE  

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Posted 17 October 2016 - 05:04 PM   Best Answer

The new update is out.



#4 mini__me OFFLINE  

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Posted 23 October 2016 - 10:40 AM

Still seeing this on my FireTV with HDHomeRuns using either VLC or the internal player. Logs sent yesterday from the app.



#5 mini__me OFFLINE  

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Posted 24 October 2016 - 01:28 PM

If tell the app to use Kodi as the external player Live TV is fine, but then I may as well just use Kodi and the HDHomeRun add on for Live TV.

#6 ebr ONLINE  

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Posted 24 October 2016 - 01:49 PM

If tell the app to use Kodi as the external player Live TV is fine, but then I may as well just use Kodi and the HDHomeRun add on for Live TV.

 

Whatever issue you are having is different since this one was fixed.

 

Please open a new topic with appropriate info described in How to Report a Problem. Thanks.







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