jjpold 0 Posted October 2, 2016 Share Posted October 2, 2016 Hello, I can connect with my asustor AS6102T with my Asustor administration tool but I can't connect anymore with EMBY.... And I really don't understand. My account is connected but it can't find any server anymore and it is not taking my ip adress or other... It's strange, it worked very well before. IS there something I should know ? Or a mistake in the process ?... IF any can help.... Thanks ! Jimmy Link to comment Share on other sites More sharing options...
Luke 30055 Posted October 2, 2016 Share Posted October 2, 2016 Hi, did you make sure that Emby Server has started and is running? Thanks ! Link to comment Share on other sites More sharing options...
jimleipold2 2 Posted October 2, 2016 Share Posted October 2, 2016 Damn... it wasn't running anymore !... Very sorry, stupid error ! thanks very much anyway ! Link to comment Share on other sites More sharing options...
Luke 30055 Posted October 2, 2016 Share Posted October 2, 2016 Thanks for reporting back ! Link to comment Share on other sites More sharing options...
jimleipold2 2 Posted October 2, 2016 Share Posted October 2, 2016 It works but I still have a little question though... From my smartphone I can connect to my emby account but only if wifi is on... why can't i use 4G also ?... Link to comment Share on other sites More sharing options...
Luke 30055 Posted October 2, 2016 Share Posted October 2, 2016 Sorry to hear that you can't connect externally. Please try stepping through our Connection Troubleshooter. Please let us know where you get stuck because that will help us identify why you can't connect. Thanks ! Link to comment Share on other sites More sharing options...
jimleipold2 2 Posted October 3, 2016 Share Posted October 3, 2016 I use Emby android app on my smartphone. My wifi connection is off. I have followed the steps as described on the "connection troubleshooter". Therefore, I entered the external address into Emby app with the corresponding port. But I have no access. I opened my web interface of my router and forward TCP port 8096 as described. No change... Link to comment Share on other sites More sharing options...
Luke 30055 Posted October 3, 2016 Share Posted October 3, 2016 What happens if you enter 8096 here: http://www.canyouseeme.org/ Link to comment Share on other sites More sharing options...
jimleipold2 2 Posted October 3, 2016 Share Posted October 3, 2016 Success ! Link to comment Share on other sites More sharing options...
Luke 30055 Posted October 8, 2016 Share Posted October 8, 2016 Ok, so then what if you take that address displayed on can you see me, and put the following into the address bar of the browser address:8096 what happens then? Link to comment Share on other sites More sharing options...
Luke 30055 Posted September 1, 2017 Share Posted September 1, 2017 https://emby.media/community/index.php?/topic/50539-emby-asustor-package Link to comment Share on other sites More sharing options...
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