Vitale4 15 Posted September 5, 2016 Share Posted September 5, 2016 I have been using HD Home Run Prime with 3 tuners. I know in the past we could use all 3 tuners to watch TV on 3 devices. However, I have been trouble shooting an issue where when 1 person is watching LiveTV and another comes in, the 2nd or 3rd Tuner does not kick in. The 2nd person only sees a spinning EMBY logo or the circle if on an iPad or iPhone. Can someone let me know if I need to set something to get all 3 tuners to work again? Emby Version is: 3.0.6400.0 HDHR Prime Tuner is: Hardware Model HDHR3-CC Firmware Version 20150826 DTCP-IP DTCP 1.7-SD20140607 WMDRM-NDT WMDRM 10-SD20130219 Memory Report 64 MB SDRAM, 2 MB Flash Thanks Link to comment Share on other sites More sharing options...
Luke 37099 Posted September 5, 2016 Share Posted September 5, 2016 Hi there, welcome. In order to best help you with this, please reproduce the problem, and then provide the information requested in how to report a problem. Thanks! Link to comment Share on other sites More sharing options...
Vitale4 15 Posted September 6, 2016 Author Share Posted September 6, 2016 Will do -- was hoping someone else had the problem and knew a quick fix. I just tested using the HDHR app on my Mac. It was able to connect to the 2nd tuner - so I believe the problem is within EMBY itself. Will attach the logs soon Link to comment Share on other sites More sharing options...
Vitale4 15 Posted September 6, 2016 Author Share Posted September 6, 2016 ok: 1. Person one is currently watching Home and Garden Successfully from a Roku Stick 2. I tried Channel 509 (Big Bang Theory) from EMBY Theater - No Success 3. Tried an Android Device using EMBY and connecting to Channel ESPNHD - No Success 4. Used the HDHR App on Mac, connected without issue and Tuner 2 started to stream... Transcode Log attached, will attach the server log next. It is too big to attach. I ran the test at 8:03 PM EST. for your Reference. Thanks ffmpeg-transcode-13abe842-cac5-41e9-8645-afa458dc3d95.txt Link to comment Share on other sites More sharing options...
Vitale4 15 Posted September 6, 2016 Author Share Posted September 6, 2016 Zipped up Server Logs for you... server-63608630400.zip Link to comment Share on other sites More sharing options...
Guest asrequested Posted September 6, 2016 Share Posted September 6, 2016 (edited) I have been using HD Home Run Prime with 3 tuners. I know in the past we could use all 3 tuners to watch TV on 3 devices. However, I have been trouble shooting an issue where when 1 person is watching LiveTV and another comes in, the 2nd or 3rd Tuner does not kick in. The 2nd person only sees a spinning EMBY logo or the circle if on an iPad or iPhone. Can someone let me know if I need to set something to get all 3 tuners to work again? Emby Version is: 3.0.6400.0 HDHR Prime Tuner is: Hardware Model HDHR3-CC Firmware Version 20150826 DTCP-IP DTCP 1.7-SD20140607 WMDRM-NDT WMDRM 10-SD20130219 Memory Report 64 MB SDRAM, 2 MB Flash Thanks You have the old firmware. Try updating it here Did you read this? Edited September 6, 2016 by Doofus Link to comment Share on other sites More sharing options...
Luke 37099 Posted September 6, 2016 Share Posted September 6, 2016 Additionally, that's only one ffmpeg log, which looks successful from what I can see. I also need to see the server log. Link to comment Share on other sites More sharing options...
Vitale4 15 Posted September 6, 2016 Author Share Posted September 6, 2016 Luke - I attached a zip file of the server log. do you require another log? In addition, Would you like me to attach other ffmpeg logs? Doofus - The link takes me to a Beta Release. Is it safe to assume that you have this beta version loaded and tested it thoroughly? I am asking since the stable release is the one which is loaded already? Trying to be careful and not introduce any additional or potential problems. thanks Link to comment Share on other sites More sharing options...
Guest asrequested Posted September 6, 2016 Share Posted September 6, 2016 Luke - I attached a zip file of the server log. do you require another log? In addition, Would you like me to attach other ffmpeg logs? Doofus - The link takes me to a Beta Release. Is it safe to assume that you have this beta version loaded and tested it thoroughly? I am asking since the stable release is the one which is loaded already? Trying to be careful and not introduce any additional or potential problems. thanks I just installed it on mine. They release them often, and I periodically update. There are issues with Emby using the original firmware. Its perfectly safe...and necessary Link to comment Share on other sites More sharing options...
Luke 37099 Posted September 6, 2016 Share Posted September 6, 2016 What time did you try Emby Theater? Emby Theater direct plays right to your tuner device without using Emby Server. If that playback is failing then it's going to be out of Emby's control. So that to me looks like something going on with the tuner. I would suggest updating to the beta firmware. Link to comment Share on other sites More sharing options...
Vitale4 15 Posted September 6, 2016 Author Share Posted September 6, 2016 So I regularly check the site for updates: https://www.silicondust.com/support/downloads/ and I confirmed that the stable release is: 20150826. When I clicked on the link you provided, I see downloads for Beta3 which appears to be DVR related. Is there a place for just the firmware? or do I need to install the app on my Mac and it will in turn update the Firmware on the HDHR Prime Device? Sorry for the ignorance here - I was simply expecting the Firmware and not an app. Link to comment Share on other sites More sharing options...
Vitale4 15 Posted September 6, 2016 Author Share Posted September 6, 2016 (edited) Luke - I did it at 8:03 pm EST. I can do it again if you would like. I was connecting to Channel 509 WUSA, if that helps Edited September 6, 2016 by Vitale4 Link to comment Share on other sites More sharing options...
Luke 37099 Posted September 6, 2016 Share Posted September 6, 2016 Yea unfortunately that firmware release is a year old now and the newer versions come with valuable fixes. I am not aware right now how to get it without software, but i imagine you could just uninstall the software right after. Link to comment Share on other sites More sharing options...
Solution Guest asrequested Posted September 6, 2016 Solution Share Posted September 6, 2016 So I regularly check the site for updates: https://www.silicondust.com/support/downloads/ and I confirmed that the stable release is: 20150826. When I clicked on the link you provided, I see downloads for Beta3 which appears to be DVR related. Is there a place for just the firmware? or do I need to install the app on my Mac and it will in turn update the Firmware on the HDHR Prime Device? Sorry for the ignorance here - I was simply expecting the Firmware and not an app. No, this is how silconedust does it 1 Link to comment Share on other sites More sharing options...
Guest asrequested Posted September 6, 2016 Share Posted September 6, 2016 The DVR software won't install unless you've signed up for it. It will detect your hardware and install for that device. Link to comment Share on other sites More sharing options...
Vitale4 15 Posted September 6, 2016 Author Share Posted September 6, 2016 Ok - so I downloaded the Mac Version. I assume I can install it and it will then reach out to the device and update it... will try it now... Link to comment Share on other sites More sharing options...
Luke 37099 Posted September 6, 2016 Share Posted September 6, 2016 Ok then lets look at how things currently are and how we can resolve them. Link to comment Share on other sites More sharing options...
Luke 37099 Posted September 6, 2016 Share Posted September 6, 2016 ok: 1. Person one is currently watching Home and Garden Successfully from a Roku Stick 2. I tried Channel 509 (Big Bang Theory) from EMBY Theater - No Success 3. Tried an Android Device using EMBY and connecting to Channel ESPNHD - No Success 4. Used the HDHR App on Mac, connected without issue and Tuner 2 started to stream... Transcode Log attached, will attach the server log next. It is too big to attach. I ran the test at 8:03 PM EST. for your Reference. Thanks This particular transcoding log looks fine. is there one from an error session? Link to comment Share on other sites More sharing options...
Vitale4 15 Posted September 6, 2016 Author Share Posted September 6, 2016 just installed it and will test Link to comment Share on other sites More sharing options...
Vitale4 15 Posted September 6, 2016 Author Share Posted September 6, 2016 Thanks to all on this -- I just tested using EMBY Theatre and the Android. they both seemed to work fine. I will test some more with the ROKU as well. Will keep you posted. Link to comment Share on other sites More sharing options...
Guest asrequested Posted September 6, 2016 Share Posted September 6, 2016 Luke, maybe that HDHR prime setup guide should be pinned? Anyone who uses one, should know to upgrade. Link to comment Share on other sites More sharing options...
Vitale4 15 Posted September 6, 2016 Author Share Posted September 6, 2016 (edited) So did some more testing and had some sporadic issues -- Rebooted server and HDHR Prime, to ensure everything was cleared out. 1. Started Roku and was streaming a channel. Then Started Emby Theatre and was able to stream another channel. 2. Started Roku again and was streaming a channel. I then started my IPhone connected via LTE. Emby showed the connection. I selected a channel to stream, HDHR showed the channel I selected, by the Show never apeared. The screen showed the spinning circle -- then went back to the main screen Reset Everything again... 1. Started iOS (iPhone) Device and was able to stream a channel. Started Emby Theatre and was able to stream a second channel without issue 2. Started Emby Theatre and was streaming a channel. Then tried to connect the iOS device (iPhone) and selected the same channel I was streaming and the problem happened again. The Mobile device would not connect. tried, but no success. the HDHR Prime did show the channel I selected but it never came through to the iPhone. I will do more testing tomorrow and provide the logs then. But wanted to provide something to look at or think about... It appears that anytime I start a mobile device when something else is streaming, I tend to have an issue. The only way to get it working is to restart the server and the HDHR device. otherwise the Tuner 2, which represents the iPhone (in my case), never gets released. This requires a restart of the HDHR device. Edited September 6, 2016 by Vitale4 Link to comment Share on other sites More sharing options...
Guest asrequested Posted September 6, 2016 Share Posted September 6, 2016 You said you were trying on your iPhone while on LTE, did you try while connected to your LAN? Link to comment Share on other sites More sharing options...
Luke 37099 Posted September 6, 2016 Share Posted September 6, 2016 How are you stopping the video when you are done? Link to comment Share on other sites More sharing options...
Vitale4 15 Posted September 6, 2016 Author Share Posted September 6, 2016 Will retest all tonight... Luke - When the iPhone connects, I stop the stream by clicking the X in the top right of the screen. Note: if I started watching with the iPhone first and do the this, the HDHR does remove that connection. If I try to utilize a mobile device (iPhone or Android) second in the chain, it never gets connected - just keeps spinning even though the HDHR shows the connection. so at this point, there is no way of stopping the stream as it never gets to the screen to stop it. Almost as if the mobile devices are looking at the incorrect Tuner (Tuner 1), which is why it works if I start with a mobile device. Doofus - I will test with the LAN connection tonight as well. My preliminary test last night yielded the same results, but cannot guarantee it. So tonight I will restart the entire setup and do my tests. When the problem happens, I will attach the logs. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now