Jump to content

Windows Phone 8 - artist view doesn't load


icthusman1
 Share

Recommended Posts

icthusman1

When I go into my music collection on the Windows Phone 8 app, the artist view is always blank. If I swipe to the album view, that will load. Sometimes the artist view will then load if I swipe back to it, but not always.

Link to comment
Share on other sites

ScottIsAFool

When you experience the artists not loading, can you please send me your logs. To do this, go back to the main page, tap on the app bar, go to about, then to the logs section.

Link to comment
Share on other sites

icthusman1

When you experience the artists not loading, can you please send me your logs. To do this, go back to the main page, tap on the app bar, go to about, then to the logs section.

Will do.

Link to comment
Share on other sites

icthusman1

FYI, I tried to send the logs but couldn't tell if anything happened when I pushed the button. I tried last night and this morning.

 

To be clear, this issue occurs when using the Music collection and not when going into the music from the other area.

Link to comment
Share on other sites

ScottIsAFool

Can you try restarting your phone, then sending the logs. You'll get prompted to choose which email account to send the logs from.

 

Could you possibly please include a screenshot of the problem as well, thanks.

Edited by ScottIsAFool
Link to comment
Share on other sites

icthusman1

I had to clear the log files before I could send them. It kept crashing the email client on my phone. They have been sent now. I will send a screenshot as well.

Link to comment
Share on other sites

ScottIsAFool

Yup, got both thanks. The server is sending back an error about the path being too long. You might need to get the server logs and post them into the server section of the forum.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...