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Video Error There was an error playing the video Emby Web Client

Daz42

By Daz42
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Daz42

Daz42   5

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Hi all,

 

I am having a strange issue with Emby Web Client (does not affect Emby Theatre) when trying to play the 'Stripes' BluRay. As soon as I launch the movie (there is no playback at all), I get the error:

 

Video Error

There was an error playing the video

 

I am running Emby Server Version 3.0.6300.0

 

The Video Codec is standard AVC and other BluRay movies with the same encoding work fine such as 'The Jungle Book'.

 

The FFDShow Log:

 

 
{"Protocol":"File","Id":"e87d873028308cdca9d4075e55071c40","Path":"G:\\Media\\Movies\\Stripes","Type":"Default","Name":"Bluray","ETag":"543b6ca4c9f21c87d81daf7a932499c0","ReadAtNativeFramerate":false,"SupportsTranscoding":true,"SupportsDirectStream":false,"SupportsDirectPlay":true,"RequiresOpening":false,"RequiresClosing":false,"VideoType":"BluRay","MediaStreams":[],"PlayableStreamFileNames":[],"Formats":[],"RequiredHttpHeaders":{}}
 
C:\Users\UKLonAdmin\AppData\Roaming\Emby-Server\ffmpeg\20160410\ffmpeg.exe -fflags +genpts -i file:"G:\Media\Movies\Stripes" -sn -codec:v:0 libx264 -force_key_frames "expr:gte(t,n_forced*5)" -pix_fmt yuv420p -preset superfast -crf 23 -b:v 3680002 -maxrate 3680002 -bufsize 7360004 -vsync -1 -profile:v high -level 51 -map_metadata -1 -threads 4 -codec:a:0 libmp3lame -ac 2 -ab 320000 -af "aresample=async=1" -y "C:\Users\UKLonAdmin\AppData\Roaming\Emby-Server\transcoding-temp\e49739aadb6b08954465bb843620c47d.mkv"
 
 
ffmpeg version N-79277-g0c90b2e Copyright © 2000-2016 the FFmpeg developers
  built with gcc 5.3.0 (GCC)
  configuration: --enable-gpl --enable-version3 --disable-w32threads --enable-avisynth --enable-bzlib --enable-fontconfig --enable-frei0r --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libbs2b --enable-libcaca --enable-libfreetype --enable-libgme --enable-libgsm --enable-libilbc --enable-libmodplug --enable-libmfx --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-librtmp --enable-libschroedinger --enable-libsnappy --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libtwolame --enable-libvidstab --enable-libvo-amrwbenc --enable-libvorbis --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxavs --enable-libxvid --enable-libzimg --enable-lzma --enable-decklink --enable-zlib
  libavutil      55. 20.100 / 55. 20.100
 
The relevant portion of the server log:
 
2016-08-28 21:53:08.5223 Info HttpServer: HTTP GET http://media.globalconnecter.net:80/emby/Users/3862502e5a0c4d69b298565566c3c30c/Items/e87d873028308cdca9d4075e55071c40. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
2016-08-28 21:53:08.5379 Info HttpServer: HTTP Response 200 to 95.145.188.95. Time: 16ms. http://media.globalconnecter.net:80/emby/Users/3862502e5a0c4d69b298565566c3c30c/Items/e87d873028308cdca9d4075e55071c40
2016-08-28 21:53:08.6004 Info HttpServer: HTTP GET http://media.globalconnecter.net:80/emby/Users/3862502e5a0c4d69b298565566c3c30c/Items/e87d873028308cdca9d4075e55071c40/Intros. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
2016-08-28 21:53:08.6004 Info HttpServer: HTTP Response 200 to 95.145.188.95. Time: 0ms. http://media.globalconnecter.net:80/emby/Users/3862502e5a0c4d69b298565566c3c30c/Items/e87d873028308cdca9d4075e55071c40/Intros
2016-08-28 21:53:08.6473 Info HttpServer: HTTP DELETE http://media.globalconnecter.net/emby/Videos/ActiveEncodings?deviceId=d2ad5e30ce0c95c3453fdb03d603f49c. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
2016-08-28 21:53:08.6473 Info HttpServer: HTTP Response 204 to 95.145.188.95. Time: 0ms. http://media.globalconnecter.net/emby/Videos/ActiveEncodings?deviceId=d2ad5e30ce0c95c3453fdb03d603f49c
2016-08-28 21:53:08.6785 Info HttpServer: HTTP POST http://media.globalconnecter.net/emby/Items/e87d873028308cdca9d4075e55071c40/PlaybackInfo?UserId=3862502e5a0c4d69b298565566c3c30c&StartTimeTicks=0. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
2016-08-28 21:53:08.6941 Info App: Cannot direct play due to unknown content bitrate
2016-08-28 21:53:08.6941 Info App: Cannot direct play due to unknown content bitrate
2016-08-28 21:53:08.6941 Info App: Profile: Unknown Profile, Path: G:\Media\Movies\Stripes, isEligibleForDirectPlay: False, isEligibleForDirectStream: False
2016-08-28 21:53:08.6941 Info App: Cannot direct play due to unknown content bitrate
2016-08-28 21:53:08.6941 Info App: Cannot direct play due to unknown content bitrate
2016-08-28 21:53:08.6941 Info App: Profile: Unknown Profile, Path: G:\Media\Movies\Stripes, isEligibleForDirectPlay: False, isEligibleForDirectStream: False
2016-08-28 21:53:08.8035 Info App: C:\Users\UKLonAdmin\AppData\Roaming\Emby-Server\ffmpeg\20160410\ffmpeg.exe -fflags +genpts -i file:"G:\Media\Movies\Stripes" -sn -codec:v:0 libx264 -force_key_frames "expr:gte(t,n_forced*5)" -pix_fmt yuv420p -preset superfast -crf 23 -b:v 3680002 -maxrate 3680002 -bufsize 7360004 -vsync -1 -profile:v high -level 51 -map_metadata -1 -threads 4 -codec:a:0 libmp3lame -ac 2 -ab 320000 -af "aresample=async=1" -y "C:\Users\UKLonAdmin\AppData\Roaming\Emby-Server\transcoding-temp\83ae07153fbc835879c129a5e6ed063b.mkv"
2016-08-28 21:53:08.8348 Info App: FFMpeg exited with code 1
2016-08-28 21:53:09.9130 Error ServiceStackHost: [::ffff:192.168.2.200]:80 Request not found: /emby/videos/e87d873028308cdca9d4075e55071c40/stream.mkv?DeviceId=d2ad5e30ce0c95c3453fdb03d603f49c&MediaSourceId=e87d873028308cdca9d4075e55071c40&VideoCodec=h264&AudioCodec=mp3,aac&VideoBitrate=3680002&AudioBitrate=320000&MaxAudioChannels=6&Level=51&Profile=high&PlaySessionId=bd099eef78904c12acc8e11601471f5c&api_key=526fa25097e9491fa9c8c7dce23bf721&CopyTimestamps=true&EnableSubtitlesInManifest=false&Tag=543b6ca4c9f21c87d81daf7a932499c0
2016-08-28 21:53:09.9755 Info HttpServer: HTTP POST http://media.globalconnecter.net:80/emby/Sessions/Playing/Stopped. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
2016-08-28 21:53:09.9755 Info App: Deleting partial stream file(s) C:\Users\UKLonAdmin\AppData\Roaming\Emby-Server\transcoding-temp\83ae07153fbc835879c129a5e6ed063b.mkv
2016-08-28 21:53:10.0067 Info HttpServer: HTTP Response 204 to 95.145.188.95. Time: 31ms. http://media.globalconnecter.net:80/emby/Sessions/Playing/Stopped
 
The obvious clue might be Cannot direct play due to unknown content bitrate but why will this play through Emby Theatre?

 

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Luke Emby Team

Luke   37045

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Posted

Hi, this looks like a folder rip structure is that correct? It plays in Emby Theater because Emby Theater can handle them natively.

 

The web app cannot handle them natively, and in this situation, we consider this experimental, meaning it will work on some titles but not on others. The reason for this is that the tools we rely on do not support them, therefore we have to jump through some hoops just to try to get it to play.

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Daz42

Daz42   5

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Posted

Hi, this looks like a folder rip structure is that correct? It plays in Emby Theater because Emby Theater can handle them natively.

 

The web app cannot handle them natively, and in this situation, we consider this experimental, meaning it will work on some titles but not on others. The reason for this is that the tools we rely on do not support them, therefore we have to jump through some hoops just to try to get it to play.

 

It's a BluRay rip but also a remux stripping out the menus and extra content. About 99% of my other BluRays work fine, this is the first one I have ever found that does not work.

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Luke Emby Team

Luke   37045

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Same thing for Blu-ray rip folders. No native support from ffmpeg for that which means that for best results you need to use an app that supports them natively such as emby theater. Or for broader compatibility consider plain video files

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Daz42

Daz42   5

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Same thing for Blu-ray rip folders. No native support from ffmpeg for that which means that for best results you need to use an app that supports them natively such as emby theater. Or for broader compatibility consider plain video files

 

OK, understand. Thanks for the information Luke.

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Daz42

Daz42   5

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Same thing for Blu-ray rip folders. No native support from ffmpeg for that which means that for best results you need to use an app that supports them natively such as emby theater. Or for broader compatibility consider plain video files

 

I used MakeMKV to convert the BluRay to mkv and now the movie plays fine via the web client.

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